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 TitleDate AddedCompany
whitepaper Microsoft Dynamics Webcast: Transforming Customer Service into a Strategic Asset2008-02-06 Microsoft
  What is the role of customer service in your organization? Is it considered simply a cost of doing business or does it play a critical role in your organization's business strategy? For years, research has conclusively demonstrated a substantial link between high customer satisfaction levels and increased profitability and company value. To take advantage of this trend, you need the right software to help you do the job.

Join this webcast to discover how Microsoft Dynamics® CRM can help you transform customer service into a strategic business asset.

Tags: Internet and Web, Customer Management, Customer Management, Internet and Web		   
whitepaper TechNet Webcast: Rapid Deployment of Large SharePoint Intranets and Extranets on IIS 6.0 (Level 300)0000-00-00 Microsoft
  Microsoft Windows SharePoint Services is now included with Internet Information Services (IIS) 6.0 in Microsoft Windows Server 2003 R2 as an additional server role. This webcast presents the best practices for implementing Windows SharePoint Services solutions of any size on IIS 6.0.

Tags: Internet and Web, Office Suites		   
whitepaper MSDN Architecture Webcast: Introduction to ASP.NET Web Part Framework (Level 200)0000-00-00 Microsoft
  Web Parts provide with the infrastructure for creating customizable Web applications, such as intranet portal applications. When a person builds a Web site with Web Parts, the Web site can be easily customized by either the administrator of the Web site or the individual users of the Web site. This webcast explains more about the flexibility that Web Parts offer.

Tags: Internet and Web, Internet and Web		   
whitepaper TechNet Webcast: ShopTalk - Measuring IT Health with an IT Scorecard2004-03-09 Microsoft
  Business intelligence is as important in the IT department as it is in the Finance department. Making good IT business decisions requires aligning with corporate strategy, measurable performance goals and accurate information. Nowhere is this more true than at Microsoft. In order to coordinate common goals and measure performance, Microsoft's Operations and Technology Group (OTG) deployed an internally developed intranet application called the "IT Scorecard" to track such information. Learn how this IT Scorecard solution works and how OTG is using it to provide a standardized system for collecting and analyzing key performance data worldwide. The resulting metrics are easy to understand, relevant to multiple groups of end users, and support the OTG end-to-end philosophy of service ownership. Employing an IT Scorecard has enabled OTG to use its global metrics "language" to communicate with clients, customers, and partners - and now you can leverage their efforts to build your own.

Tags: Internet and Web, Data Tools, Data Tools		   
whitepaper AmerisourceBergen: Addressing Intranet Content Management Challenges0000-00-00 Interwoven
  In today's highly competitive environment, leading businesses are seeking more efficient ways to maximize timely, relevant internal communications while minimizing costs and risks typically associated with departmental intranets. This webcast overviews how AmerisourceBergen is reducing IT complexity and maintenance costs, while at the same time achieving a standardized look and feel for numerous departmental intranets. This webcast is focused on AmerisourceBergen's consolidation of its content management infrastructure on Interwoven TeamSite.

Tags: Internet and Web, 		  
whitepaper Small Business Webcast: Use SharePoint Services to Contact Your Help Desk (Level 100)0000-00-00 Microsoft
  Are you looking for a way to enable users in your organization to contact your help desk? Microsoft Windows SharePoint Services might be the solution you need. In this webcast, learn how to set up a help desk connection for all your users and quickly access your company's computer support team through a SharePoint intranet site.

Tags: User Satisfaction, 		  
whitepaper Microsoft Business Solutions Webcast: Introduction to Navision 4.0 SP1 Employee Portal and SharePoint Portal 3.0 (Level 100)0000-00-00 Microsoft
  A key component of the new Microsoft Business Solutions-Navision 4.0 service pack release is the new Microsoft Navision Employee Portal, a cost-efficient intranet solution that makes it easy for a company's employees to work with critical business information on the company intranet. Employees use Microsoft Office SharePoint Portal Server to access real-time business information directly from Microsoft Business Solutions-Navision 4.0 Service Pack 1 (SP1). This is integrated innovation at its best, and another great example of how Navision 4.0 SP1 works together with Microsoft products and technologies to help customers and partners around the globe realize full potential.

Tags: Internet and Web, Internet and Web, 		  

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