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 TitleDate AddedCompany
whitepaper With .tv a New Rich Media Star Is Launched on the World Stage2008-06-13 Verisign
  Hollywood.TV wanted to provide 24/7 access for a worldwide audience to view online celebrity-related materials at their own convenience and find a vehicle for communication through the Internet that doesn't impose the traditional limitations and restrictions of television. The challenge was to define a name for the venture that transcended cultural and linguistic barriers and discover breakthrough opportunities in highly established industry renowned for being closely controlled and regulated by an entrenched core group. The company deployed .tv Domain Name with which they have a machine to take any brand from zero to hero in one click.

Tags: Web Services		   
whitepaper Arcor AG & Co. KG Achieves Highly Flexible Service Provisioning and Ensures Data Availability2008-06-01 Oracle
  Arcor wanted to develop an efficient and highly flexible service infrastructure to facilitate provisioning for the company's triple-play and other offerings and automate configuration of different network elements in the Arcor Internet Protocol (IP) network. The challenge was to enable self care and self provisioning capabilities and ensure transaction security, stability, failure safety, and high performance. Arcor reduced provisioning times for IP services significantly and integrated new IP services into provisioning cycles rapidly with the Oracle-based Xyna Service Factory and introduced Xyna Service Factory in a geographically redundant cluster environment - which spanned two separate computer centers - to ensure 99.999% availability.

Tags: Database Management, Database Applications		   
whitepaper Telstra BigPond Upgrades ISP Infrastructure With Nominum CNS and Sun2008-05-01 Nominum
  Nominum's network naming and addressing solutions power the world's largest always-on networks. Telstra BigPond wanted to consolidate network infrastructure to reduce costs and DNS identified as performance bottleneck in new network. There was a need to anticipate continued subscriber and traffic growth. As a solution the company deployed Nominum Foundation caching Name server. Nominum's Foundation servers include carrier-grade network naming (dNs) and addressing (dHcP) services. Running on sun, these provide the industry's fastest network services in support of always-on networks and are highly resistant to dramatic changes in network traffic conditions.

Tags: Server Consolidation		   
whitepaper How Cisco Uses IP Videoconferencing to Communicate With Remote Workers2007-12-18 Cisco Systems
  Enterprises with in-house video production studios can find it difficult to maximize the use and value of these expensive resources. Cisco faced these challenges as demand increased for video production in its four internal studios and other video facilities located around the world. This case study showcases an innovative use of the Cisco Unified Video Advantage product, which gives Cisco many flexible options for video production.

Tags: IP Technologies, Streaming Media		   
whitepaper When a Hurricane Prevented Travel, Executive Meetings Continued Using Multipoint IP Videoconferencing2007-12-18 Cisco Systems
  In late October 2005, disastrous weather in the southeastern United States prevented Cisco marketing executives from traveling to a conference in Florida. And yet, the executives already in Florida were able to meet with their counterparts in San Jose, California and Milan, Italy via an IP videoconference - and conducted the meeting more swiftly than they likely would have in person. This case study provides an example of the value of internal videoconferencing and explains what was required to connect an off-campus location to the Cisco intranet.

Tags: Intranet, IP Technologies		   
whitepaper How Cisco Uses Live Broadcasts and Video on Demand to Save Cost of Onsite Meetings2007-12-17 Cisco Systems
  Executives at Cisco Systems needed an efficient and economical way to communicate with employees in the newly formed sales group for emerging markets. Because these employees are located around the world, bringing them to an onsite meeting was costly and impractical. The solution was an IP-based, live video broadcast from the emerging markets group's leadership team. The live broadcast and a stored Video on Demand (VoD) module were produced by the Cisco Media Network team.

Tags: IP Technologies, Streaming Media		   
whitepaper How Cisco IT Migrated Call Centers to IP Contact Center2007-12-13 Cisco Systems
  Cisco was rapidly growing as a company, particularly through acquisitions. With this growth came the need to manage diverse call centers, each with different systems, operating procedures, and business focus. Cisco business and call center managers faced several challenges, including: costly, inefficient call handling, inconsistent service to callers, inconsistent reporting etc. Cisco IT was a major participant in the extensive effort to implement a multi-phase, multi-year plan for improving the call centers. One goal of this plan was to use Cisco network and call processing technologies: the Cisco Intelligent Contact Management (ICM) system and, in a later phase, the Cisco IP Contact Center (IPCC) solution.

Tags: Call Center - Contact		   
whitepaper How Cisco IT Migrated High-Volume Linksys Contact Center to IP Network2007-11-19 Cisco Systems
  When Cisco Systems acquired Irvine, California-based Linksys Group, Inc. in mid-2003, Cisco IT acquired an unprecedented challenge: integrating a contact center whose volume surpassed that of the other 60 Cisco contact centers combined. Linksys needed a scalable call center solution that also would drive operational efficiencies over the long term. In 2000, Cisco had migrated all of its contact centers around the globe to a Cisco IP Contact Center (IPCC) environment to gain the benefits of centralized management and support from the Cisco Global Support team. Cisco IT and the Linksys team decided to deploy Cisco IPCC as well.

Tags: Call Center - Contact		   
whitepaper How Cisco Designed and Deployed IPTV for Global Communications2007-11-19 Cisco Systems
  Cisco IP/TV broadcasts are one of several ways that Cisco Systems delivers multimedia content, some of the others being virtual classrooms and Video on Demand (VoD). In general, Cisco uses Cisco IP/TV broadcasts for providing high-quality, live, or prerecorded information to large audiences of more than 50 people. In contrast the virtual classroom solution works best for audiences of fewer than 50 that require frequent live interaction, demos, audience polling, or question-and-answer sessions. VoD offers a low-cost means of providing individual users with pre-packaged information at any time, from any networked location, without the live interaction provided by Cisco IP/TV broadcasts or the virtual classroom.

Tags: Multimedia		   
whitepaper Avaya Case Study: The Trading Room Gibraltar2007-11-01 Avaya
  The Trading Room Gibraltar was in need of a telephony solution that could significantly reduce the ongoing costs of international calling and make the company's representatives more readily available to clients at all hours of the day. The company's existing telephone system didn't allow multiple outgoing calls or offer multiple lines for incoming calls, making it difficult for traders to provide high levels of customer service to clients. By adopting VoIP technology with an Avaya IP Solution and working with a service provider in the U.K., the Trading Room's telecom-related costs per minute have dropped from 60 pence per minute to 5 pence.

Tags: Voice - Data Integration, IP Technologies		   


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