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 TitleDate AddedCompany
whitepaper Recognition of Eyes-Free Handwriting Input for Pen and Touch Interfaces2008-05-21 Hewlett-Packard
  Continuous handwriting input using the finger on small devices such as PDAs and mobile phones is difficult if not impossible. Also, handwriting input has always required significant attention from the user during the process of writing. This paper describes the challenges from the perspective of recognizing eyes-free handwriting input and explain the architecture of the recognition system in detail. Recognition is performed using word-level Hidden Markov Models (HMM), and empirical evaluation of the recognition accuracy using English and Tamil handwriting datasets has shown promising results.

Tags: Voice Recognition, Software Engineering		   
whitepaper Voice Mail and Audio Recordings: Evolving E-Discovery Standards2008-03-21 Fios
  As the prevalence of sound recordings in today's enterprises grows, new requirements for legal and regulatory compliance are accelerating the need to manage these recordings (e.g. broker/dealer telephone conversations) as business records. Digitized audio communication and digital storage are proliferating Technologies, such as Voice-Over-Internet-Protocol (VoIP) telephony and unified messaging, which is voice mail integrated with e-mail systems, are being adopted to facilitate more responsive customer experiences and improved internal workflows, e.g. recording calls from customer help desks for quality control and auditing purposes.

Tags: Voice Recognition		   
whitepaper About Speech Recognition2007-12-01 Microsoft Tips
  This feature is available in the Simplified Chinese, Traditional Chinese, English (U.S.), and Japanese language versions of Microsoft Office. Speech recognition is installed in all Office programs by initially using the feature in Microsoft Word, or by doing a custom installation. The user can use speech recognition to dictate text into any Office program. One can also select menu, toolbar, dialog box (U.S. English only), and task pane (U.S. English only) items by using one's voice.

Tags: Word Processing		   
whitepaper Things You Can Do and Say With Speech Recognition2007-12-01 Microsoft Tips
  This feature is available in the Simplified Chinese, Traditional Chinese, English (U.S.), and Japanese language versions of Microsoft Office. When one uses Office speech recognition, one will switch between working in Voice Command mode and Dictation mode by clicking buttons on the Language bar or by saying "Voice command" or "Dictation."

Tags: Word Processing		   
whitepaper Using Speech Recognition With Different Languages in Office2007-12-01 Microsoft Tips
  This feature of using speech recognition with different languages in Office is available in the Simplified Chinese, Traditional Chinese, English (U.S.), and Japanese language versions of Microsoft Office 2003 and in the Simplified Chinese, English (U.S.), and Japanese language versions of Microsoft Office XP. After speech recognition is installed, one can use it in Office by switching between two modes - Dictation mode and Voice Command mode. One can set up the computer to use Dictation mode only, Voice Command mode only, or both Dictation mode and Voice Command mode in a language other than that of the language version of Office. For example, one can use speech recognition in English with the Japanese language version of Office.

Tags: Word Processing		   
whitepaper Troubleshoot Speech Recognition2007-12-01 Microsoft Tips
  This feature of Troubleshoot speech recognition is available in the Simplified Chinese, Traditional Chinese, English (U.S.), and Japanese language versions of Microsoft Office. Speech recognition is on when the microphone is turned on, and one can see Dictation and Voice Command on the Language bar. One can also tell if speech recognition is on by looking at Speech on the Tools menu. If there is a check mark by Speech, speech recognition is turned on. (In Microsoft Excel, point to Speech on the Tools menu, and then look at Speech Recognition.) To turn speech on or off, click Microphone on the Language bar, or click Speech on the Tools menu (Speech Recognition in Excel). One can also turn the microphone off by saying "Microphone."

Tags: Word Processing		   
whitepaper Use Speech Recognition2007-12-01 Microsoft Tips
  Speech Recognition is available in the Simplified Chinese, English (U.S.), and Japanese language versions of Microsoft Office. Speech recognition is installed in all Office programs by initially using the feature in Microsoft Word, or by doing a custom installation. The user will save time if he or she completes dictation first, review the file, and then format text or make corrections. As a result, the user will switch between using Dictation mode and Voice Command mode less often.

Tags: Word Processing		   
whitepaper XML-Based Multimodal Interaction Framework for Contact Center Applications2007-05-12 Association for Computing Machinery
  This paper considers a way to represent contact center applications as a set of multiple XML documents written in different markups including VoiceXML and CCXML. Applications can comprise a dialog with IVR, call routing and agent scripting functionalities. The paper also considers ways how such applications can be executed in run-time contact center environment.

Tags: Voice Recognition, Call Center - Contact		   
whitepaper Cross-Domain Approximate String Matching0000-00-00 Alcatel-Lucent
  Approximate string matching is an important paradigm in domains ranging from speech recognition to information retrieval and molecular biology. This paper introduces a new formalism for a class of applications that takes two strings as input, each specified in terms of a particular domain, and performs a comparison motivated by constraints derived from a third, possibly different domain. This issue arises, for example, when searching multimedia databases built using imperfect recognition technologies (e.g., speech, optical character, and handwriting recognition). The paper presents a polynomial time algorithm for solving the problem, and describes several variations that can also be solved efficiently.

Tags: Software Engineering		   
whitepaper Speech Application Development: Six Steps for Creating a Speech Recognition Application or Speech-Enabling Your DTMF IVR0000-00-00 Microsoft
  Organizations of all sizes have used Touch-Tone Interactive Voice Response (IVR) systems to automate various customer-facing business processes. While these Touch-Tone IVR systems can save money, they also have inherent drawbacks such as complex menu structures and difficult caller navigation. Speech-recognition technologies can resolve many of these shortcomings. Transforming a Dual Tone Multi-Frequency (DTMF) system into a speech-enabled solution can boost automation levels, raise customer satisfaction, and increase operational efficiency. Speech-recognition technologies also open the door to entirely new applications, such as an automated address change system, that are not possible in Touch-Tone IVR systems. This paper addresses that need.

Tags: Application Development		   


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