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 TitleDate AddedCompany
whitepaper Using Speech Recognition With Different Languages in Office2007-12-01 Microsoft Tips
  This feature of using speech recognition with different languages in Office is available in the Simplified Chinese, Traditional Chinese, English (U.S.), and Japanese language versions of Microsoft Office 2003 and in the Simplified Chinese, English (U.S.), and Japanese language versions of Microsoft Office XP. After speech recognition is installed, one can use it in Office by switching between two modes - Dictation mode and Voice Command mode. One can set up the computer to use Dictation mode only, Voice Command mode only, or both Dictation mode and Voice Command mode in a language other than that of the language version of Office. For example, one can use speech recognition in English with the Japanese language version of Office.

Tags: Word Processing		   
whitepaper Troubleshoot Speech Recognition2007-12-01 Microsoft Tips
  This feature of Troubleshoot speech recognition is available in the Simplified Chinese, Traditional Chinese, English (U.S.), and Japanese language versions of Microsoft Office. Speech recognition is on when the microphone is turned on, and one can see Dictation and Voice Command on the Language bar. One can also tell if speech recognition is on by looking at Speech on the Tools menu. If there is a check mark by Speech, speech recognition is turned on. (In Microsoft Excel, point to Speech on the Tools menu, and then look at Speech Recognition.) To turn speech on or off, click Microphone on the Language bar, or click Speech on the Tools menu (Speech Recognition in Excel). One can also turn the microphone off by saying "Microphone."

Tags: Word Processing		   
whitepaper Use Speech Recognition2007-12-01 Microsoft Tips
  Speech Recognition is available in the Simplified Chinese, English (U.S.), and Japanese language versions of Microsoft Office. Speech recognition is installed in all Office programs by initially using the feature in Microsoft Word, or by doing a custom installation. The user will save time if he or she completes dictation first, review the file, and then format text or make corrections. As a result, the user will switch between using Dictation mode and Voice Command mode less often.

Tags: Word Processing		   
whitepaper Avaya Case Study: Sarcon Construction2007-11-01 Avaya
  Sarcon Construction (Sarcon), based in Santa Fe, New Mexico, has a team of superintendents and lead carpenters that encompass a broad spectrum of expertise in the construction industry, from fine craftsmanship to engineering. Sarcon was saddled with an antiquated analog system that was performing competently, but ill equipped to provide the quality of service the company wanted to offer to its clients. The system's poor voice quality was distracting to both parties during incoming and outgoing calls, and the system's handsets and stations were cumbersome to use and manage. From a feature standpoint, the system's voicemail required multiple steps to access messages and forward voicemails to other users. The company deployed Avaya Quick Edition as a solution.

Tags: Voice Recognition		   
whitepaper Converged Services Support Growth Objectives in Latin America2007-11-01 BEA Systems
  Telefonica wanted to simplify its existing call accounting chains in accordance with the type of customer, service or technology. The challenge was to increase existing charging and promotions capacity to enhance the business offering and also create an application that would function as a real-time universal call accounting system that could be extended to all Grupo Telefonica operators. As a solution Telefonica deployed BEA WebLogic Server and BEA Tuxedo, the Altamira Universal Call Accounting System comprises a real-time call accounting engine, a management system, and a general purpose IVR. Altamira currently offers a broad catalog of BEA Tuxedo services capable of supporting any business process required by Telefonica's business units.

Tags: Voice Recognition, Call Center - Contact		   
whitepaper Leading Mobile Operator Revolutionises Customer Services With IVR2007-11-01 Nortel Networks
  Orange Spain wanted to increase the quality and convenience of services for customers, while reducing its operating costs. They aimed to achieve this by automating responses to common customer queries and streamlining access to information and services. They also wanted to free customer service agents from routine call answering and allow them to focus on value-added up-selling and cross-selling activities. The company has deployed new IVR services based on Nortel Media Processing Server 500 and 1000. These allow customers to change tariffs, top up their accounts and request information in an automated way using a single contact number.

Tags: Call Center - Contact		   
whitepaper MSDN Webcast: Introducing Communications Server 2007 Speech Server (Part 1 of 4): Speech Server Overview (Level 100)0000-00-00 Microsoft
  This webcast discusses how Microsoft Office Communications Server 2007 Speech Server has evolved from Microsoft Speech Server 2004. It looks at some of the features of Communications Server 2007 Speech Server and provides an overview of what the product can and cannot do. Learn more about the different development methodologies, such as Speech Application Language Tags (SALT), Voice Extensible Markup Language (VoiceXML), and interactive voice-response (IVR) workflow applications. This webcast will show how to save time in both development and maintenance by integrating speech applications with existing Web services and business logic.

Tags: Voice Recognition		   
whitepaper Avaya Case Study: VOXCOM Security Systems2007-09-01 Avaya
  In the security monitoring business, speed and certainty of response are key. For customers who are staking their lives or business continuity on the company's services, VOXCOM needed sub-minute response times for alarms and customer calls in a 24/7 environment, with zero downtime. As new customers were absorbed, VOXCOM required an application environment that minimized confusion and maximized a uniform, brand-supporting customer experience. VOXCOM achieved their desired level of responsiveness to customer alarms and inquiries with an Avaya IP Telephony solution, including Verint's Ultra Call Recording application, which helped VOXCOM enhance agent coaching and quality control.

Tags: Voice Recognition, Call Center - Contact		   
whitepaper MSDN Webcast: Introducing Communications Server 2007 Speech Server (Part 3 of 4): Debugging and Reporting (Level 100)0000-00-00 Microsoft
  The presenter of this webcast discusses the debugging and reporting tools that can be used to debug and improve the speech applications in Microsoft Office Communications Server 2007 Speech Server. The presenter also instructs on using the new Analytics and Tuning Studio in Speech Server and suggests some best practices for logging the data one really wants.

Tags: Voice Recognition, Application Development		   
whitepaper Avaya Case Study: Midwestern Hospitals and Clinics2007-07-01 Avaya
  In today's healthcare industry, the paperwork and coordination required between patient, facility and insurer can be daunting. The healthcare system needed a solution that would automate two critical applications for hospitals in its network. The hospital system selected an Avaya Interactive Response (IR) application and IQ Services, an Avaya DeveloperConnection partner, to provide a solution to this challenge. The IQ Services Project Manager worked with application vendors to define a set of test case scripts that represented typical user interactions with the Bed Tracker and CBO self-service applications.

Tags: Voice Recognition		   


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