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 TitleDate AddedCompany
whitepaper TechNet Webcast: Planning and Deploying Voice Routes in Communications Server 2007 Using Route Helper (Level 300)2008-07-10 Microsoft
  Enterprise Voice Route Helper is a Graphical User Interface (GUI) application that helps visualize, test, modify, archive, and share voice routing configuration information. Route Helper is an alternative to the Microsoft Management Console (MMC) snap-in for viewing and modifying Enterprise Voice number normalization rules, location profiles, voice policy, and routes. This webcast looks at creating and running configuration test cases to ensure the usability of routing data after making changes, but before committing them to a deployed system.

Tags: Application Servers, Voice Recognition		   
whitepaper TechNet Webcast: Speech Recognition and Grammar Generation in Unified Messaging for Exchange Server 2007 (Level 300)2008-04-18 Microsoft Tips
  A good unified messaging experience hinges on speech recognition. The presenter of this webcast talks about the speech recognition feature of Microsoft Exchange Server 2007 Unified Messaging. The focus is on key features, configuration, and the underlying architecture. Also, the grammar generation process is integral part of speech recognition. The presenter discusses how grammar files are generated and how the speech engine utilizes grammar files for speech recognition. The presenter also briefly discusses regular expressions that are used to customize grammar files.

Tags: Voice Recognition, Email		   
whitepaper MSDN Webcast: Introducing Communications Server 2007 Speech Server (Part 1 of 4): Speech Server Overview (Level 100)0000-00-00 Microsoft
  This webcast discusses how Microsoft Office Communications Server 2007 Speech Server has evolved from Microsoft Speech Server 2004. It looks at some of the features of Communications Server 2007 Speech Server and provides an overview of what the product can and cannot do. Learn more about the different development methodologies, such as Speech Application Language Tags (SALT), Voice Extensible Markup Language (VoiceXML), and interactive voice-response (IVR) workflow applications. This webcast will show how to save time in both development and maintenance by integrating speech applications with existing Web services and business logic.

Tags: Voice Recognition		   
whitepaper MSDN Webcast: Introducing Communications Server 2007 Speech Server (Part 3 of 4): Debugging and Reporting (Level 100)0000-00-00 Microsoft
  The presenter of this webcast discusses the debugging and reporting tools that can be used to debug and improve the speech applications in Microsoft Office Communications Server 2007 Speech Server. The presenter also instructs on using the new Analytics and Tuning Studio in Speech Server and suggests some best practices for logging the data one really wants.

Tags: Voice Recognition, Application Development		   
whitepaper MSDN Webcast: Building Production Speech Applications for Non-Speech Experts (Level 300)0000-00-00 Microsoft
  The attendee of the webcast will learn how to build, debug, deploy and install production-quality speech interactive voice response applications quickly and efficiently using tools and methods familiar to a person. This webcast introduces the Metaphor tools, which work on top of the Microsoft Speech Software Development Kit to manage the low-level complexities of building speech applications. Metaphor tools allows the developer to use Microsoft Visual C# and form-based user interfaces to build speech dialogs without being an expert in speech technologies.

Tags: Software Engineering, Application Development		   
whitepaper Use Accessibility Technologies to Help Patients With Disabilities0000-00-00 Microsoft
  This webcast shows how to use the accessibility technologies in Microsoft Windows XP and Microsoft Office System products to assist the patients who are blind or have low vision. See a better way to present healthcare information to these patients - by using Microsoft Narrator, which is a text - to - speech utility, and Microsoft Magnifier, which makes the computer screen easier to read.

Tags: Windows XP, Word Processing		   
whitepaper The Value of Speech in the Contact Center0000-00-00 Aspect Software
  Think touch-tone self-service is enough for the customers? Think again. Today's self-service technologies can do more than they used to...a lot more. This webcast shows how BrightHouse Networks is using speech recognition to automate routine calls, reduce call transfer rates by 50% and dramatically improve customer service; why customers prefer speech technology over touch-tone, and how speech is averaging a ROI in just nine to 12 months; and how to determine the impact that speech technology can have on the contact center today.

Tags: Call Center - Contact, ROI - TCO		   
whitepaper The Economics of Customer Relationships: Creating the Formula for a Superlative Customer-Centric Speech Solution0000-00-00 Nortel Networks
  When the right formula is found, speech technologies provide the business with significant opportunities to create superlative customer-centric self-service applications that enhance profitability. Innovative speech solutions allow a person to offer the most convenient, friendly and fast service possible and to go beyond touch-tone applications to open extensive avenues of customer service. This webcast presents the formula guidelines for building a successful customer-centric speech application, how to assure application usability and convenience, the best way to move from touch-tone to speech applications, what standards like VoiceXML and SIP mean for speech applications, and what new speech technologies are on the horizon and what they mean for business.

Tags: Voice Recognition, Call Center - Contact		   
whitepaper Best Practices on Calculating the ROI for Implementing Speech0000-00-00 TuVox
  This webinar will help the viewer determine how to develop the ROI for implementing speech and will review best practices in developing a business case to financially justify the project. The webinar will also help the viewer to identify the business drivers for developing a robust business case that can be used to gain budget approval and help prioritize speech applications with the most compelling ROI.

Tags: Call Center - Contact, ROI - TCO		   
whitepaper Best Practices for Speech That Can Be Leveraged From Web Strategy0000-00-00 TuVox
  This webcast will discuss the lessons acquired from corporate Web strategy that can help an enterprise develop a successful speech application strategy. Done right, speech based-self-service can improve customer service experience while dramatically reducing call center costs.

Tags: Voice Recognition, Call Center - Contact		   

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