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 TitleDate AddedCompany
whitepaper Russian Cellular Leader, VimpelCom, Counts on Avaya Contact Center Solution to Deliver Superior Customer Service0000-00-00 Avaya
  Operating under the well-known BeeLine brand, VimpelCom is one of Russia's three leading cellular service companies and the first Russian company listed on the New York Stock Exchange. Service quality has been a key to growth for VimpelCom, one of the three leading Russian cellular service providers. So when subscriber growth threatened to overwhelm operators with customer calls at the company's contact centers, finding a solution to improve its responsiveness to customers quickly became a top priority for VimpelCom. The solution to this was increased, faster throughput via self-service and call routing. Software detects number, routes call to local self-service menu. Intelligent routing matches caller to best equipped agent.

Tags: Voice Recognition, Call Center - Contact		   
whitepaper Scottish and Southern Energy (SSE) Improves Meterline Service With Avaya Interactive Response and Sabio Voice Self-Service Deployment0000-00-00 Avaya
  Scottish and Southern Energy (SSE) is one of the largest utility providers in the United Kingdom, with operations throughout England, Scotland and Wales. The challenge was to increase number of customers using SSE's Meterline self-service application, as well as to improve the customer experience. As a solution the company deployed the Avaya Interactive Response system and Sabio's Meterline Voice Self-Service application, as well Nuance speech recognition software.

Tags: Voice Recognition		   
whitepaper Avaya Case Study: Optima Telekom0000-00-00 Avaya
  OPTIMA Telekom is a new provider of fixed telephony services in the Republic of Croatia, which offers its customers a complete spectrum of telecommunications services. Optima Telekom sought a new communications system that could help improve its customer service by helping it provide a consistent, branded customer experience to every customer calling the company. The company also wanted to stay ahead of competition by being able to offer hosted services to enterprises. As a solution Optima Telekom chose an Avaya IP Telephony solution based on an Avaya S8700 Media Server running Avaya Communication Manager Software in order to enhance customer service, increase revenue, and provide a platform to deliver a wider array of services to its enterprise customers.

Tags: Communications Software, Voice Recognition		   
whitepaper Retailer Unified Human Resources Processes With Automated Solutions From Avaya and Viecore0000-00-00 Avaya
  Founded in 1963, with one women's apparel store in Columbus, Ohio, a retailer has grown into more than 3,800 stores with six retail brands and over 100,000 associates. The company wanted to combine disparate new hire policies and Human Resources processes into one company-wide solution. As a solution the company deployed Avaya Interactive Response and Viecore's application development and connectors.

Tags: Blades		   
whitepaper Retailer Monitors IT and Telecom Infrastructure With Avaya Interactive Response (IR) and RSI's SNMP Netwatch Monitor Tool0000-00-00 Avaya
  A retailer operates large-format general merchandise stores - including discount stores, moderate-priced promotional stores and traditional department stores - in the United States. The company also operates an online business. The retailer wanted to ensure business continuity planning and disaster recovery in all its data centers and contact centers. Hence, the retailer needed a mechanism to monitor the IT and telecom infrastructure. As a solution the company deployed Avaya Interactive Response System and RSI's NetWatch SNMP Monitor.

Tags: Communications Software, Voice Recognition		   
whitepaper Medical Group Validates System With Avaya Interactive Voice Response and IQ Services Load Testing0000-00-00 Avaya
  A non-profit, multi-specialty medical group provides health care to millions of residents in the Midwest via 11 hospitals, 65 clinics, 12 pharmacies and 3 ambulatory care centers. The challenge was to provide a controlled amount of telephone traffic to the Interactive Voice Response (IVR) to replicate what would happen when the system went "Live" with real callers. This would allow the medical group to see a performance demonstration of the Avaya solution. As a solution the company implemented the Avaya Interactive Voice Response and IQ Services load testing.

Tags: Voice Recognition, Call Center - Contact		   
whitepaper Avaya Voice Portal Gives Language Line the Reliability, Flexibility, and Scalability for New Interpretation Service0000-00-00 Avaya
  When Language Line Services launched Your World, Your Language, the first free service that helps limited-English speakers buy business services, it needed a partner that could leverage Intelligent Communications to bring the offer in on time and on budget, while laying the foundation for future growth. In order to provide the highest quality at the lowest cost, Language Line needed to maximize its agents' productivity by connecting customers to interpreters as quickly as possible. Yet its legacy interactive response infrastructure was proving too costly, too cumbersome and too limited. Avaya Voice Portal and Avaya Dialog Designer enabled Language Line to meet the aggressive launch date for Your World, Your Language while laying the groundwork for improved communications efficiency throughout Language Line's operation.

Tags: XML, Voice Recognition		   
whitepaper Insurance Company Saves Money and Improves Customer Satisfaction0000-00-00 Avaya
  At one of the nation's largest insurers of specialty vehicles and watercraft, a call center handles policyholder claims and assists insurance agents by quoting, booking and servicing new insurance policies. The challenge was to provide high-quality customer service despite the increase in call volume and insurance products. As a solution the company deployed the Avaya Interactive Response System and Gold Systems' insurance applications.

Tags: Call Center - Contact		   
whitepaper Internet Service Provider Validates System With Avaya Interactive Response and IQ Services Load Testing0000-00-00 Avaya
  An Internet Service Provider (ISP) was formed 19 years ago from one man's effort to make the power of the Internet available to the average consumer. The ISP wanted to test its Avaya Interactive Response by sending a controlled amount of traffic to a target system. In this way, it could identify and fix errors - before real customers used the system. The ISP selected a solution with Interactive Quality (IQ) Services, Inc. testing the Avaya Interactive Response. IQ Services, a Premier-level member in the Avaya DeveloperConnection program, is a performance testing and availability monitoring vendor.

Tags: Voice Recognition, Call Center - Contact		   
whitepaper Major Media Company Streamlines Operations With Avaya and ScanSoft Solutions0000-00-00 Avaya
  Based in Virginia, a major media company includes a member services organization that provides all support to the company's online customers. The member services organization faced several challenges. Customer growth was faster than the staff could support, while automation rates were extremely low. The organization needed to streamline operations in order to reduce costs. The member services organization decided to implement a speech-enabled Interactive Voice Response (IVR) self-service solution, jointly positioned by Avaya and ScanSoft.

Tags: Voice Recognition		   


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