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 TitleDate AddedCompany
whitepaper Insurance Companies Reduce IT Costs0000-00-00 Avaya
  Insurance companies want to help people - including their employees - live safer, more secure lives. One way companies keep employees secure is by resetting their forgotten or expired passwords. However, the reset process can be costly. Productivity is lost while employees wait for passwords to be reset, for as long as one hour in some cases. Avaya and Gold Systems, a Premier-level member in the Avaya DeveloperConnection Program, offer a solution that streamlines the password reset process. Password Reset, a software application developed by Gold Systems, uses Avaya Interactive Response (IR) technology. Avaya IR is an interactive voice response system for automatic telephone transactions.

Tags: Voice Recognition		   
whitepaper Home Retailer Implements New Store Locator With Avaya Interactive Response (IR) and RSI IVR Solutions and Services0000-00-00 Avaya
  A leading national large-format retailer of home textiles, housewares and decorative home accessories has over 400 stores in the United States and Canada. The home retailer's expansion made limitations inherent in the existing Touch-Tone systems increasingly apparent. Real Soft, Inc. (RSI) implemented automated speech recognition system by collaborating with ScanSoft and SPS (an Avaya Business Partner). The solution included a VoiceXML application running on an Avaya Interactive Response System using SpeechWorks OpenSpeech DialogModule (OSDM) for grammar validation.

Tags: Voice Recognition		   
whitepaper Health Organization Improves Caller Experience With Solutions From Avaya and INI0000-00-00 Avaya
  Since it was founded in 1924, a major health organization has shown a commitment to cardiovascular research and education. The organization needed to provide information in a way that was easily accessible to the majority of the American population. For this purpose, it wanted to increase the effectiveness of the telephone; specifically, it needed to deliver a quality caller experience and to provide a unified persona throughout the call routing network. The health organization approached Avaya for help. Avaya suggested a solution that combined Avaya Interactive Response with healthcare applications by Interactive Northwest, Inc. (INI). INI is a Premier-level member in the Avaya DevConnect program.

Tags: Call Center - Contact		   
whitepaper Avaya Case Study: InCharge Institute0000-00-00 Avaya
  The InCharge family includes InCharge Education Foundation, which provides award-winning products and materials that support the personal financial literacy needs of consumers in North America, and InCharge Debt Solutions, which provides professional credit counseling and education services. The company needed to integrate special handling of calls based on state and/or area code into its existing Avaya Communication Manager solution to enhance the level of support provided to its customers. As a solution InCharge is implementing vectoring and VDN variables as well as additional vector steps that are available in Avaya Communication Manager.

Tags: Communications Software, Voice Recognition		   
whitepaper Insurance and Financial Services Organization Streamlines Operations0000-00-00 Avaya
  The world's leading international insurance and financial services organization has operations in more than 130 countries and jurisdictions. Its member companies serve commercial, institutional and individual customers through the most extensive worldwide property-casualty and life insurance networks of any insurer. The insurer needed to automate many self-service functions and offer 24x7 user-friendly applications to increase user acceptance and automation rates. In addition, the organization needed to significantly reduce costs in its contact centers while increasing customer satisfaction. The insurance and financial services organization selected a solution that included Avaya Interactive Response combined with Viecore's application development and connectors. Viecore is a Premier-level member in the Avaya DevConnect program.

Tags: Call Center - Contact		   
whitepaper Finance Organization Standardizes Call Center Operations With Avaya and Cleo Self-Service Solution0000-00-00 Avaya
  A large international consumer finance organization was planning to launch an integrated voice and CTI application to all of its call centers, worldwide. The finance organization needed to implement a standardized, yet flexible, integrated voice and Computer Telephony Integration (CTI) application for its call centers worldwide. As a solution the organization deployed the Avaya Interactive Response combined with the Nuance (formerly Scansoft) platform, together with Cleo's Transaction-based Processing Suite and Viecore systems integration.

Tags: ROI - TCO		   
whitepaper Financial Services Company Improves Productivity With Self-Service Solutions From Avaya and Viecore0000-00-00 Avaya
  A leading financial services company provides branded credit cards to consumers and retailers in 39 countries around the world. The company relied on a Dual-Tone Multi-Frequency-driven, antiquated IVR system to handle the influx of approximately 90 million calls received in its contact centers each year. The company wanted to increase automated call handling within their contact centers and reduce operating expenses. The financial services company worked with Viecore and Avaya to replace its legacy IVR with a speech-enabled credit card services solution to be deployed across four separate locations. The 3200-port, VoiceXML solution was built with the Avaya Interactive Response 1.2 and ScanSoft's speech recognition engine.

Tags: XML, Voice Recognition		   
whitepaper United Arab Emirates Finds Partnership a Fast Path to Leadership in the Global Knowledge Economy2007-02-01 IBM
  A unit of the Higher Colleges of Technology, one of the UAE's three public universities, CERT was founded to provide an institutional framework for commercializing strategically important technologies. While boasting a per-capita income that rivals many developed nations, the UAE recognized that its future economic security depended on its successful transition to a more knowledge-based economy. In order to jumpstart its research capabilities, it needed an accelerated path to becoming a regional - and ultimately world - leader in strategic technology areas. The UAE entered into a close and strategic collaborative partnership with IBM to design a support and nurture innovation in key areas and, through knowledge transfer, create a strong foundation for the UAE's own organic research capabilities.

Tags: Voice Recognition, Application Development		   
whitepaper Sophisticated IVR Technology Transforms Customer Service for Leading UK Bank2007-01-05 Nortel Networks
  Lloyds TSB wanted to enable a leading UK bank to consolidate all its telephone numbers onto a single number gateway, with Interactive Voice Response (IVR) as a common interface. The bank deployed Nortel for its solution and implemented Nortel Voice Processing Series. The new phone answering system has exceeded Lloyds TSB's expectations.

Tags: Voice Recognition		   
whitepaper Cross-Domain Approximate String Matching0000-00-00 Alcatel-Lucent
  Approximate string matching is an important paradigm in domains ranging from speech recognition to information retrieval and molecular biology. This paper introduces a new formalism for a class of applications that takes two strings as input, each specified in terms of a particular domain, and performs a comparison motivated by constraints derived from a third, possibly different domain. This issue arises, for example, when searching multimedia databases built using imperfect recognition technologies (e.g., speech, optical character, and handwriting recognition). The paper presents a polynomial time algorithm for solving the problem, and describes several variations that can also be solved efficiently.

Tags: Software Engineering		   


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