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 TitleDate AddedCompany
whitepaper AAA Drives Results for Staff and Members Using the Google Search Appliance2008-04-22 Google
  Since 1902, the not-for-profit AAA (American Automobile Association) has been an advocate for motorists and travelers, spearheading the movement for adequate roads and vehicle safety regulations. AAA employees use the company's intranet to communicate with others, learn about the association's many lines of business, find strategic documents, and collaborate on projects. AAA members use the company's internet site to learn about the association's offerings and explore travel possibilities, and they needed a powerful search function to sort through and find all of the rich travel options AAA provides. AAA deployed Google Search Appliance for reliable, rapid data access on the association's intranet site and the internet sites of 60 AAA clubs.

Tags: Internet and Web		   
whitepaper Students at Major University Rely on the Google Search Appliance to Rapidly Plan Course Schedules on the Web2008-04-22 Google
  Founded in 1857, Illinois State University was the first public university in the state and is one of the Midwest's oldest institutions of higher education. The University was looking for a way to make it easier for students to conduct ad hoc searches about course information to plan their schedules. The University deployed Google Search Appliance which drives queries to the mainframe, users can submit any number of flexible requests to determine the time, instructor, and location of the school's course offerings.

Tags: Internet and Web		   
whitepaper Leading Teaching Hospital Improves Search Results, Streamlines IT Tasks With the Google Search Appliance2008-04-22 Google
  The Centre for Addiction and Mental Health (CAMH) is Canada's leading addiction and mental health teaching hospital. Its mission is to improve the lives of those affected by addiction and mental health problems and promote the health of people in Ontario and beyond. CAMH wanted to enable users to search the organization's corporate intranet and public website the same way as people typically search the web - using Google's industry-leading search technologies. CAMH deployed Google Search Appliance and has made both internal and external websites extremely functional, without any performance slowdowns. The relevancy of the results returned to users has improved substantially, and CAMH can now easily put the entire contents of either site at the visitor's fingertips.

Tags: Internet and Web		   
whitepaper Live Webinar: Enhance Customer Experience and Increase Employee Productivity with Google Enterprise Solutions for Retail2008-04-10 Google
  Retail companies are heavily embracing technology across all aspects of their business. However, in the existing maze of technologies, finding simple solutions to enhance customer experience or to increase internal productivity can be quite challenging.

Google Enterprise has developed a set of simple technologies that leading retailers have found ideal for their needs. Register now to view this live Webinar on Thursday, April 10th to see examples of how these retailers are adopting Google's solutions, and learn how you can do the same for your business:
    Solutions to Enhance Customer Experience:
  • Site Search -- Improve sales by enhancing customer experience online
  • Store Locator -- Drive online traffic to retail locations
    Solutions to Increase Internal Productivity:
  • Universal Search -- Access all internal and store information through one search box
  • Google Apps -- Improved collaboration and messaging for store managers and regional marketing teams
  • Security & Compliance -- Improve information integrity and reduce costs
Register today for this informative Webinar!

Tags: E-commerce - E-Business, Wholesale - Retail, Internet and Web		   
whitepaper SearchBar: A Search-Centric Web History for Task Resumption and Information Re-Finding2008-04-10 Association for Computing Machinery
  Current user interfaces for Web search, including browsers and search engine sites, typically treat search as a transient activity. However, people often conduct complex, multi-query investigations that may span long durations and may be interrupted by other tasks. This paper first presents the results of a survey of users' search habits, which show that many search tasks span long periods of time, and then introduces SearchBar, a system for proactively and persistently storing query histories, browsing histories, and users' notes and ratings in an interrelated fashion. SearchBar supports multi-session investigations by assisting with task context resumption and information re-finding.

Tags: Internet and Web		   
whitepaper CoSearch: A System for Co-Located Collaborative Web Search2008-04-10 Association for Computing Machinery
  Web search is often viewed as a solitary task; however, there are many situations in which groups of people gather around a single computer to jointly search for information online. This paper presents the findings of interviews with teachers, librarians, and developing world researchers that provide details about users' collaborative search habits in shared-computer settings, revealing several limitations of this practice. The paper then introduce CoSearch, a system they developed to improve the experience of co-located collaborative Web search by leveraging readily available devices such as mobile phones and extra mice.

Tags: Internet and Web		   
whitepaper Searching for Expertise2008-04-10 Association for Computing Machinery
  It is well established that there is a need to find experts to get answers or advice. A variety of expertise locator tools have emerged to help locate the right person. But there is little systematic study on what people are really looking for when such systems are used and how external factors such as job role may shape that search. The paper conducted a study of 75 employees who were current users of an expertise locator system. An analysis of the reasons for their search revealed that people in client facing roles are primarily seeking to have a dialog with an expert, while others are just as likely to seek answers to technical questions.   
whitepaper Pick Me! Link Selection in Expertise Search Results2008-04-10 Association for Computing Machinery
  Expertise locator systems have been designed to help find experts within organizations. While there are many examples of these systems in the literature, there has not been any systematic analysis of the factors that predict whether a particular expertise search result will be selected for further exploration. This paper describes a study of 67 employees from 21 countries that performed a specific expertise search to find an expert using an expertise locator system. Rank order and social connection information displayed in snippets of search results were found to significantly predict whether a user considers a particular search result for further exploration. Implications for the design of expertise location systems and future research directions are discussed.   
whitepaper A.T. Kearney, Inc. Improves Ability to Manage and Share Intellectual Capital Across the Organization2008-04-01 Oracle
  A.T. Kearney, Inc. is one of the world's largest management consulting firms. With a global presence spanning major and emerging markets, A.T. Kearney provides strategic, operational, organizational, and technology consulting services to the world's leading companies. It needed to leverage expertise in specific knowledge areas and apply it not only in a local or regional perspective but globally, protect sensitive data from unauthorized personnel and improve accuracy and efficiency. A.T. Kearney implemented Oracle Secure Enterprise Search to improve the company's ability to manage and share intellectual capital across the organization - locally, regionally, and globally.

Tags: Data Infrastructure		   
whitepaper Search Engine Optimization: What's in It for You?2008-03-27 SEO Solutions
  Search Engine Optimization (SEO) refers to "Optimizing" web sites to rank very high in the results of search engines such as Google, Yahoo, and MSN. In the late 1990's, Google introduced PageRank, a system of ranking Web pages based on their importance and other factors. Google search spiders crawl through the web following links, indexing and categorizing pages based on their content and relevancy. When the search spiders crawls and finds backlinks to the site along the way, each backlink translates to a positive confidence of vote to the site. It indicates popularity or importance of the website to the search engine which ultimately helps place the site in the top of the search results.

Tags: Internet and Web, Internet and Web