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 TitleDate AddedCompany
whitepaper Secure IM Software for Private Real-Time Communications2009-09-19 B Labs
  Bopup IM Suite is a secure real-time communication software designed to provide efficient and private Instant Messaging (IM) over networks of any size. This software is based on a client/server architecture that meets most of the critical business needs, such as centralized management, the Active Directory (LDAP) support, message and file transfer logging. It can be easily deployed over the business infrastructure to unite the entire company's offices and other locations into one internal IM workspace with control over messaging groups, user permissions to view others, send messages amd documents, message and transfer archives with printing support.

Tags: Security Administration, Internet and Web		   
whitepaper Cloud Computing - What is its Potential Value for Your Company?2009-09-01 Google
  Cloud computing may be new, but one thing hasn't changed: management's insistence on justifying IT investments by return on investment and total cost of ownership. You still weigh a solution's advantages/disadvantages and benefits/costs. This paper reviews four organizations who gained savings, productivity and innovation with Google Apps.

Tags: IT Infrastructure, IT Budgeting, Data Infrastructure, Office Suites, IT Infrastructure		   
whitepaper e-Messaging from Pitney Bowes Business Insight- a Butler Group Technology audit report2009-08-24 Pitney Bowes
  Read this comprehensive report from The Butler Group on the Pitney Bowes Business Insight e-Messaging solution. e-Messaging enables high-volume delivery; helps personalise messages; analyses the aggregated delivery and response status; develops workflow-based automated response systems to message replies; and indexes and archives messages to offer a customer-centric view. Client organisations with a sizeable direct customer communication operation will benefit from a solution of this nature to migrate to the relatively inexpensive and faster e-mail and SMS channels, and fine-tune the overall communication process through detailed analysis and a higher level of personalisation.

Tags: Workflow Management, Business Functions, Business Functions		   
whitepaper Cutting Through the Noise:Delivering the Right Marketing Message to the Right Customer2009-08-20 Pitney Bowes
  Financial institutions have the opportunity to dramatically improve their understanding of what their customers and prospects are seeking through analysing current customer behaviours in the context of customer location. The resulting location-based insights enable institutions to deliver more targeted, relevant and appropriate marketing message to customers, and produce better results for the institution. Read this whitepaper to learn how meaningful communications are critical to establishing and maintaining customer intimacy and promoting a valued partner-like relationship.

Tags: Data Infrastructure, Financial Services, Business Functions		   
whitepaper Creating More Time for Patient Care With Dynamic Communications2009-06-20 Alcatel-Lucent
  Dynamic communications solutions that enable the real-time flow of information and knowledge in clinical and administrative workflows can dramatically reduce the time between a patient event and its outcome. When this time is reduced, patients receive higher quality care, outcomes are improved, clinicians are more satisfied and operations are more efficient. Using real-life examples and scenarios, this paper describes how Alcatel-Lucent dynamic communications solutions help healthcare professionals connect when they need to, from anywhere and in real time, to create more time for patient care.

Tags: Workflow Management		   
whitepaper Advantage TANDBERG: H.264 Dramatic Leaps in Video2009-06-17 Tandberg
  Organizations looking for dramatic leaps in communications efficiency and effectiveness can immediately take advantage of one of the most exciting developments in the history of collaboration technologies: the H.264 video compression standard. If they carefully select the right video communications systems, users will experience twice the video quality with no increased network costs and a reduced Total Cost of Ownership.

Tags: Software Development Tools, Enterprise Planning, Network Technologies		   
whitepaper Factors to Consider When Deploying Microsoft Office Communications Server (OCS) 2007 Release 22009-06-09 Nortel Networks
  In today's global economy, many companies face the challenge of workforces that are increasingly distributed and yet must work together more effectively than ever before. Unified communications addresses this challenge by simplifying how people connect and interact with one another as well as with applications. With unified communications, presence; real-time communications, including IM, telephony and video and application sharing; and near real-time communications such as email and voicemail are unified into a single environment that enables workers to collaborate in real-time using the most appropriate channel.

Tags: Network Technologies		   
whitepaper Making the switch from Exchange to Google Apps; A Customer Success Story2009-06-18 Google
  Serena Software, a leading provider of software to accelerate application development, recently migrated its messaging system from Microsoft Exchange to Google Apps - and did so with an unorthodox approach.

View this on-demand TechRepublic Webcast to hear how and why Serena Software decided to move to Google Apps. You'll learn how Serena Software planned a "big bang" approach to migration for its global employee base - and succeeded.

Host James Hilliard and featured guest speakers Ron Brister, Senior Manager - Worldwide IT Operations, and Arron Privatsky, Sr Systems Admin / Technical Lead both with Serena Software will take your questions on how to successfully make the switch from an Exchange environment to Google Apps.

Topics will include:
  • How these two skeptics turned into Google Apps advocates
  • Why the "big bang" approach is the least risky migration option
  • Strategies that take the best advantage of Google Apps

View It Today!

Tags: Workflow Management, Enterprise Planning, Software Development Tools		   
whitepaper Software Vendor Boosts Productivity for Contact Centers With Unified Communications2009-05-01 Microsoft
  Independent Software Vendor (ISV) ComputerTalk integrated its contact-center software with Microsoft Office Communications Server 2007 R2. With this solution, the ISV's clients gain presence awareness for their agents, as well as new IM and video capabilities beyond existing voice and e-mail channels. Now ComputerTalk can use this unified communications solution to help its clients to increase productivity, efficiency, and ultimately, customer satisfaction.

Tags: Software Development Tools, Customer Management		   
whitepaper Alaska Native Corporation Saves Nearly $1 Million With Unified Communications2009-05-01 Microsoft
  Alaska-based Alutiiq offers services such as construction, security, and training for government-funded and privately funded projects around the world. The company has 6,200 employees operating out of multiple locations that span the globe. For interoffice and remote communications, Alutiiq relied heavily on separate office-based telephony systems. The segregated communications infrastructure was inefficient and unreliable, which hindered employee productivity and drained IT and financial resources. The company engaged Gold Systems, a Microsoft Gold Certified Partner, to implement a Microsoft unified communications solution. As a result, Alutiiq saved nearly U.S.$1 million in hardware and maintenance costs. The company also has increased employee productivity and reduced IT hours by 85 percent.

Tags: Software Development Tools, Internet and Web