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 TitleDate AddedCompany
whitepaper MSDN Webcast: Behind the Scenes With Communications Server 2007, Communicator 2007, and Exchange Server 2007 (Level 300)2008-06-19 Microsoft
  Microsoft Office Communications Server 2007 and Exchange Server 2007 provide the infrastructure for enterprise communications, including e-mail, voice, video, IM, conferencing, and unified messaging. Building on this infrastructure, the Microsoft Unified Communications (UC) Platform APIs provide a platform that one can take advantage of to build communications into the solutions, adding incredible value to users. This webcast provides everything one needs to know to be successful with this new platform. It examines the server infrastructure of Office Communications Server 2007 and Exchange Server 2007 and explains how to integrate those servers into the infrastructure. The webcast discusses security, transport, and messaging to implement common developer scenarios.

Tags: Email, Collaboration Tools		   
whitepaper TechNet Webcast: Windows Mobile Series: Real-Time Messaging and Collaboration (Level 200)2008-04-22 Microsoft Tips
  The attendee of this webcast will learn how and why to standardize on Windows Mobile for advanced enterprise messaging and collaboration capabilities. The presenter explains how Windows Mobile works with other Microsoft software to deliver a comprehensive, cost-effective, and easily managed mobile solution. The presenter addresses how Windows Mobile devices let mobile employees access their company e-mail, contacts, calendar, and tasks through integration with Microsoft Exchange Server. The presenter explains how to connect with people and information more effectively via Microsoft Office Communications Server and Office Communicator Mobile 2007, open and edit Microsoft Office Mobile documents, and access files via Microsoft SharePoint Products and Technologies.

Tags: Mobile - Wireless Communications, Collaboration Tools		   
whitepaper TechNet Webcast: All About DMZ and Edge Servers in Communications Server 2007 (Level 300)2008-04-22 Microsoft Tips
  Today's environments almost require people to access each other from any place. With the deployment of edge servers in Microsoft Office Communications Server 2007 users can be enabled to participate in Instant Messaging (IM), Web conferencing, and audio ideo sessions remotely. The presenter of this webcast takes a look at the different topologies of edge servers and explains when certain servers would be needed in a deployment. Also, the presenter drills into some of the challenging areas of DNS records that are needed for certain topologies.

Tags: Application Servers, Collaboration Tools		   
whitepaper TechNet Webcast: Disaster Recovery in Communications Server 2007 (Level 200)2008-04-10 Microsoft Tips
  Disaster recovery is a major issue for enterprises all over the world. This webcast provides backup and service restoration procedures for Microsoft Office Communications Server 2007. The presenters dive into two primary sections: pool and server backup. The presenter takes a look at procedures for backing up settings and data required to restore service to a Communications Server 2007 deployment, in the event of the loss of one or more components. In addition, the presenter looks at restoration of service, which entails restoring service by rebuilding systems and including data and settings.

Tags: Disaster Recovery, Application Servers		   
whitepaper TechNet Webcast: Resource Kit Tools to the Rescue in Communications Server 2007 Deployment (Level 200)2008-04-03 Microsoft Tips
  The presenter of this webcast looks at Communications Server 2007 Resource Kit tools and how they provide a set of deployment and technical reference information for Communications Server 2007. There is a suite of tools available from the Resource Kit that can be used to compliment Communications Server documentation, or as standalone tools as well. The presenter discusses a few tools in depth, and provides scenarios and demonstrations of when and how to use these tools.

Tags: Application Servers		   
whitepaper TechNet Webcast: Lessons Learned From Live Communications Server 2005 Migration (Level 300)2008-03-20 Microsoft Tips
  More often than not, a migration from an earlier version of the product to the latest one is fraught with problems if not properly planned and executed. In this webcast on migration, the presenter provides the knowledge and understanding of what to look out for and areas to pay close attention to when deploying Microsoft Office Communications Server 2007. The presenter then looks at some real-world scenarios that may be encountered, and also discusses different approaches to migration. Throughout this webcast, the presenter covers important items that may be encountered when migrating Microsoft Office Live Communications Server 2005 to Communications Server 2007.

Tags: Application Servers		   
whitepaper MakeMyTrip.com Achieves 99.99% Uptime With Avaya's Contact Centre Solution2008-03-01 Avaya
  MakeMyTrip.com wanted to expand its 25-seat Contact Centre to 250 seats. Its key challenge was to find a solution that would keep its online business running 24x7 and deliver a complete customer experience. MakeMyTrip.com needed a reliable, robust and expandable solution to support its growth while still remaining cost effective and profitable. At least four key solutions formed the pillars of the Avaya Intelligent Communications strategy for MakeMyTrip.com. These included the Avaya Call Management System (CMS), a recording platform, a Wall Board to provide a complete view of the centre and agent availability and a standards-based, resilient and modular IP telephony offering.

Tags: High Availability, Call Center - Contact		   
whitepaper VP Bank Group Launches Communications System Based on Avaya and NovaLink Solution2008-01-01 Avaya
  One of the largest banks in Liechtenstein, VP Bank Group has more than 600 employees and draws customers from over 60 countries. VP Bank Group needed a system that would fulfill all its requirements in the areas of alarms, evacuation, unified messaging and call reporting. The system also needed to feature a high level of availability while being easy to use and maintain. VP Bank contacted Avaya, a long-standing supplier, to meet the specified requirements. Avaya, in turn, contacted NovaLink GmbH, a Gold-level member in the Avaya DevConnect program. Avaya provided their expertise in developing the solution concept and assisting with installation.

Tags: Call Center - Contact		   
whitepaper MSDN Webcast: Unified Communications for Developers: Building Communications Into Your Applications (Level 200)2007-11-29 Microsoft
  Microsoft Unified Communications (UC) is turning the traditionally hardware-oriented communications world into software. Building the Unified Communications platform, with rich APIs and solid tool support, is a cornerstone of that strategy. This webcast gives an overview of what scenarios the UC platform enables and the APIs and software development kits (SDKs) that Microsoft Unified Communications offers. It demonstrates how to integrate presence, voice over IP (VoIP), video, and messaging into applications, and also how to build powerful communications applications like IM-based query/response bots, outbound notifications, and speech technology-enabled telephony applications.

Tags: Application Development		   
whitepaper Unified Communications Enhances Global Collaboration for AstraZeneca2007-11-01 Microsoft
  AstraZeneca develops and manufactures medicines that improve the health of patients worldwide. With 66,000 employees in 100 countries, critical functions such as research and development depend on effective communication between distributed teams. To streamline collaboration and reduce the cost of maintaining Private Branch Exchange (PBX) telephony infrastructure locally, AstraZeneca has deployed a pilot based on Microsoft Office Communications Server 2007, Office Communicator 2007, and Exchange Server 2007 Unified Messaging. The software makes it possible for employees to see if colleagues are available using presence and contact them in real time using instant messages, voice calls, or conferences.

Tags: Application Servers, Email