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 TitleDate AddedCompany
whitepaper Put New Capabilities of Business Activity Monitoring (BAM) to Work, Part 8: Enabling WebSphere Business Monitor V6.1 to Receive Events Via WebSphere MQ2008-04-29 IBM
  In the mortgage lending business scenario used throughout this series of papers, the implementation of the business process application has not yet been defined. WebSphere Business Monitor can monitor business process applications running in virtually any environment, as long as CBEs can be generated from their activity and transmitted to the monitor model. If the business process applications are running in IBM WebSphere Application Server, IBM WebSphere Process Server, or IBM WebSphere Enterprise Service Bus, they can use a Common Event Infrastructure (CEI) event emitter factory to get the CBEs emitted to the monitor model. WebSphere Process Server applications are able to automatically emit CBEs if configured to do so in the IBM WebSphere Integration Developer tooling.

Tags: Communications Software		   
whitepaper Career Transition Specialist Simplifies Voice Communications Through IP Telephony2008-04-24 Nortel Networks
  DBM's business is to support major employment transitions in both the public and private sectors, often working across its different sites to provide a coherent, nationwide service. With eleven different phone systems in place across fifteen UK sites, they were wasting money, because they had no inter-site calling plan. UK IT Manager of the company was keen to introduce IP telephony to overcome this, using the company's existing data network to carry internal calls. The company deployed Nortel for its solution and implemented Nortel Business Communications Manager 400 at the head office, with a Nortel 1010 VPN router alongside to provide the highly secure internal communications that DBM wanted.

Tags: Voice - Data Integration, Communications Software		   
whitepaper TechNet Webcast: Windows Mobile Series: Real-Time Messaging and Collaboration (Level 200)2008-04-22 Microsoft Tips
  The attendee of this webcast will learn how and why to standardize on Windows Mobile for advanced enterprise messaging and collaboration capabilities. The presenter explains how Windows Mobile works with other Microsoft software to deliver a comprehensive, cost-effective, and easily managed mobile solution. The presenter addresses how Windows Mobile devices let mobile employees access their company e-mail, contacts, calendar, and tasks through integration with Microsoft Exchange Server. The presenter explains how to connect with people and information more effectively via Microsoft Office Communications Server and Office Communicator Mobile 2007, open and edit Microsoft Office Mobile documents, and access files via Microsoft SharePoint Products and Technologies.

Tags: Mobile - Wireless Communications, Collaboration Tools		   
whitepaper TechNet Webcast: All About DMZ and Edge Servers in Communications Server 2007 (Level 300)2008-04-22 Microsoft Tips
  Today's environments almost require people to access each other from any place. With the deployment of edge servers in Microsoft Office Communications Server 2007 users can be enabled to participate in Instant Messaging (IM), Web conferencing, and audio ideo sessions remotely. The presenter of this webcast takes a look at the different topologies of edge servers and explains when certain servers would be needed in a deployment. Also, the presenter drills into some of the challenging areas of DNS records that are needed for certain topologies.

Tags: Application Servers, Collaboration Tools		   
whitepaper TechNet Webcast: Configuring Office Communications Server 2007 and Exchange Server 2007 Unified Messaging Interoperability (Level 300)2008-04-22 Microsoft Tips
  The focus of this webcast is on the common configuration challenges faced by administrators in configuring Microsoft Exchange Server 2007 Unified Messaging and Microsoft Office Communications Server 2007 interoperability. Specifically, the webcast reviews the requirements that demand mutual configuration such as the UM Gateway, Communications Server Active Directory Contacts, location profile, etc., and their impact on interoperability. The webcast also discusses Microsoft Office Communicator 2007 client logic, such as accessing exchange presence information and voice mail.

Tags: Communications Software, Email		   
whitepaper Transformed Customer Service for Leading Scottish Financial Institution2008-04-22 Nortel Networks
  As Scotland's largest building society, Dunfermline Building Society wanted to improve the flexibility of its customer service. They wanted more efficient, flexible technology, particularly for their telephone banking operation, Dunfermline Direct. The idea was to provide more innovative interaction between their customers and the business. The Society deployed Nortel for its solution and implemented Nortel's Business Communications Manager 50s with Nortel Business Series Terminal handsets.

Tags: Communications Software, Call Center - Contact		   
whitepaper TechNet Webcast: Disaster Recovery in Communications Server 2007 (Level 200)2008-04-10 Microsoft Tips
  Disaster recovery is a major issue for enterprises all over the world. This webcast provides backup and service restoration procedures for Microsoft Office Communications Server 2007. The presenters dive into two primary sections: pool and server backup. The presenter takes a look at procedures for backing up settings and data required to restore service to a Communications Server 2007 deployment, in the event of the loss of one or more components. In addition, the presenter looks at restoration of service, which entails restoring service by rebuilding systems and including data and settings.

Tags: Disaster Recovery, Application Servers		   
whitepaper IAH Gets Ahead of the Game With Avaya MultiVantage Express2008-04-01 Avaya
  IAH's phone system was unable to keep up with the Company's expanding operations. It also lacked call conferencing capabilities, which the business needed. The company also needed a solution that could support its growing call center operations with the necessary call features and monitoring functions. IAH was looking for a network solution that could grow with the company and lower total costs of ownership. The company deployed the Avaya MultiVantage Express (MVE) and replaced its old PABX phones with new Avaya IP-based phones built on Avaya Communication Manager. The new system allows IAH to enjoy features such as 6-Party Call Conferencing and Call Log Reporting. With the new solution in place, IAH now has the option of growing its phone lines as the company expands.

Tags: Communications Software, Call Center - Contact		   
whitepaper TechNet Webcast: Identifying Audio Quality Issues Pre-Deployment With the Communications Server 2007 Deployment Validation Tool (Level 200)2008-03-28 Microsoft Tips
  A common problem in Voice over IP (VoIP) deployments is that administrators find out about problems with audio quality only after a user reports a problem. The Microsoft Office Communications Server 2007 Deployment Validation Tool simulates audio traffic so that one can detect and diagnose audio problems on a regular basis. The Deployment Validation solution consists of an answering agent and a deployment validation tool. The presenter of this webcast looks at how to install and set up this tool.

Tags: Communications Software, Application Servers		   
whitepaper TechNet Webcast: Lessons Learned From Live Communications Server 2005 Migration (Level 300)2008-03-20 Microsoft Tips
  More often than not, a migration from an earlier version of the product to the latest one is fraught with problems if not properly planned and executed. In this webcast on migration, the presenter provides the knowledge and understanding of what to look out for and areas to pay close attention to when deploying Microsoft Office Communications Server 2007. The presenter then looks at some real-world scenarios that may be encountered, and also discusses different approaches to migration. Throughout this webcast, the presenter covers important items that may be encountered when migrating Microsoft Office Live Communications Server 2005 to Communications Server 2007.

Tags: Application Servers		   


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