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 TitleDate AddedCompany
whitepaper TechNet Webcast: Capacity Planning for Office Communications Server 2007 (Level 300)2008-03-14 Microsoft Tips
  Capacity planning for any product deployment is integral to the success of the rollout in an enterprise, as many problems are caused by inadequate capacity planning. The goal of this webcast is to provide the person(s) involved in deploying Microsoft Office Communications Server an in-depth look at sizing the planned environment that is to be architected. The presenter talks about the multiple topologies for internal and external scenarios and using Instant Messaging (IM), Web conferencing, and audio ideo conferencing.

Tags: Communications Software, Collaboration Tools		   
whitepaper MakeMyTrip.com Achieves 99.99% Uptime With Avaya's Contact Centre Solution2008-03-01 Avaya
  MakeMyTrip.com wanted to expand its 25-seat Contact Centre to 250 seats. Its key challenge was to find a solution that would keep its online business running 24x7 and deliver a complete customer experience. MakeMyTrip.com needed a reliable, robust and expandable solution to support its growth while still remaining cost effective and profitable. At least four key solutions formed the pillars of the Avaya Intelligent Communications strategy for MakeMyTrip.com. These included the Avaya Call Management System (CMS), a recording platform, a Wall Board to provide a complete view of the centre and agent availability and a standards-based, resilient and modular IP telephony offering.

Tags: High Availability, Call Center - Contact		   
whitepaper Leading London Estate Agency Chooses Single Communication Solution for 23 Sites2008-02-12 Nortel Networks
  Leading London estate agency, Dexters, had ambitious growth plans via both business growth and acquisition. At the time they started looking for a new telephony solution, they had 14 branches, many of which had come to them via acquisition. This gave them six different manufacturers systems and all of the stress that comes with managing multiple suppliers. The company deployed Nortel for its solution and implemented Nortel Business Communication Manager (BCM) 50s, plus Nortel Business Communications Manager (BCM) 400s at head office and at some of the larger branches.

Tags: Voice - Data Integration, Communications Software		   
whitepaper Tour Operator Transforms Customer Contact Through Contact Centre Solution2008-02-12 Nortel Networks
  R&T Tours arranges soccer holidays for amateur clubs and schools around the UK. Its existing telephone system was becoming outdated and close to being unable to cope with the volume of calls - especially during peak times. R&T Tours deployed Nortel for its solution and implemented Nortel's Business Communications Manager 50 and also installed Nortel Business Series Terminal T7316E handsets, and wireless.

Tags: Communications Software, Call Center - Contact		   
whitepaper Improving Global Workgroup Collaboration With OpenScape2008-02-01 siemens
  Many of AMIDEAST's facilities and employees are located overseas, so that the organization has had to cope with heavy long-distance calling expenses. To provide services to customers and conduct other operations, employees in the U.S. frequently need to communicate with counterparts in other countries. AMIDEAST needed to find a cost effective way to keep its employees connected. The group explored solutions from a variety of vendors, and selected OpenScape from Siemens, a presence-aware, real-time communications software suite. With OpenScape's single presence-powered view of all users and the devices available to reach them, users know instantly the best way to reach a colleague in real-time.

Tags: Mobile - Wireless Communications		   
whitepaper VP Bank Group Launches Communications System Based on Avaya and NovaLink Solution2008-01-01 Avaya
  One of the largest banks in Liechtenstein, VP Bank Group has more than 600 employees and draws customers from over 60 countries. VP Bank Group needed a system that would fulfill all its requirements in the areas of alarms, evacuation, unified messaging and call reporting. The system also needed to feature a high level of availability while being easy to use and maintain. VP Bank contacted Avaya, a long-standing supplier, to meet the specified requirements. Avaya, in turn, contacted NovaLink GmbH, a Gold-level member in the Avaya DevConnect program. Avaya provided their expertise in developing the solution concept and assisting with installation.

Tags: Call Center - Contact		   
whitepaper Unified Communications2007-12-12 Microsoft
  Organizations today have multiple communications systems like e-mail, telephony, and instant messaging (IM). However, these communication systems often exist in silos and are rarely integrated into business processes and applications. As a result, these communication systems are ineffective and costly to deploy and manage. Microsoft Unified Communications (UC) technologies use the power of software to help streamline communications between people and organizations, regardless of the medium, platform, device, or location.

Tags: Voice - Data Integration, Communications Software		   
whitepaper HP OpenCall Communications Software: Software Part 52007-12-01 Hewlett-Packard (HP)
  From voice & data to games, music & video, it is all about expanding the user experience with personalized, dynamic content & services. The attendee of this webcast will learn how HP OpenCall solutions hold the key.

Tags: Communications Software, Mobile - Wireless Communications		   
whitepaper MSDN Webcast: Unified Communications for Developers: Building Communications Into Your Applications (Level 200)2007-11-29 Microsoft
  Microsoft Unified Communications (UC) is turning the traditionally hardware-oriented communications world into software. Building the Unified Communications platform, with rich APIs and solid tool support, is a cornerstone of that strategy. This webcast gives an overview of what scenarios the UC platform enables and the APIs and software development kits (SDKs) that Microsoft Unified Communications offers. It demonstrates how to integrate presence, voice over IP (VoIP), video, and messaging into applications, and also how to build powerful communications applications like IM-based query/response bots, outbound notifications, and speech technology-enabled telephony applications.

Tags: Application Development		   
whitepaper World-Class Dental Practice Ensures Exceptional Customer Service2007-11-13 Nortel Networks
  As one of the UK's leading private dental practices, Hospital Lane Dental Clinic knew its customer service had to be nothing less than excellent to attract and retain patients. The Clinic wanted to upgrade its telephony equipment to coincide with the move to a stylish, new, purpose-built clinic. The Hospital deployed Nortel for its solution and implemented Nortel BCM 50 with 20 digital handsets.

Tags: Communications Software		   


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