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 TitleDate AddedCompany
whitepaper Case Study: Moving an Enterprise from Lotus Notes to Microsoft Exchange2008-06-01 USA.NET
  Wholesale insurance broker Swett & Crawford had been using IBM Lotus Notes for years but it was proving hard to find qualified Notes support and their Notes email repository was approaching 4TB. With 900+ users sending and receiving over 1M emails each month, the availability and reliability of the messaging system is critical to their business. This joint case study from Microsoft? and USA.NET describes how their IT team successfully migrated from a Notes solution to hosted Microsoft Exchange.

Tags: Email, IT Manufacturing, Database Applications, Application Development		   
whitepaper Engineering Firm Expects Communications Upgrade to Save $1 Million Annually2008-08-01 Microsoft
  Pennoni Associates is a multidiscipline engineering firm with 20 offices in the northeastern United States. Employees in branch offices sometimes struggled to collaborate effectively over long distances. Pennoni upgraded to Microsoft Office Communications Server 2007 and Office Communicator 2007 to help the firm form teams and exchange information faster and more flexibly than its competitors. The new solution fully integrates with the firm's existing third-party telephone system, and Pennoni employees can see who is available, exchange data, avoid travel costs, and balance workload between offices using features like presence, instant messaging, and conferencing. With these improved communication tools, employees are more efficient, and the firm expects to save more than U.S.$1 million annually.

Tags: IM		   
whitepaper Brandeis University Uses Unified Communications to Enhance Communications Services While Reducing Costs and Management Requirements2008-07-01 Cisco Systems
  Located in Waltham, Massachusetts, Brandeis University is a highly ranked private university with strong research, sciences, and social policy programs and an undergraduate enrollment of 3200. The university needed to overhaul its communications system for several reasons. The university IT group wanted a new communications solution that would deliver a superior experience to students, parents, faculty, and staff. Brandeis installed a Cisco Unified Communications Manager server on its main campus in Waltham and a Cisco Integrated Services Router with Unified Communications Manager Express in the New York City alumni house.

Tags: Communications Software		   
whitepaper School District Reduces Phone Costs by 66 Percent With Voice Over IP Solution2008-06-01 Microsoft
  The Jackson-Madison County School System had a separate Private Branch Exchange (PBX) phone system in each of its 28 schools and its central office. Those aging systems did not have voice mail or support for new technologies such as Voice over IP (VoIP). When the school district found that it was too costly to add voice mail to the systems, it decided to deploy a unified communications solution based on Microsoft Office Communications Server 2007, Microsoft Office Communicator 2007, and Microsoft Exchange Server 2007 with Unified Messaging. This solution provides VoIP, conferencing, instant messaging, and presence capabilities, along with a single inbox for e-mail and voice mail.

Tags: Communications Software, IM		   
whitepaper Career Transition Specialist Simplifies Voice Communications Through IP Telephony2008-04-24 Nortel Networks
  DBM's business is to support major employment transitions in both the public and private sectors, often working across its different sites to provide a coherent, nationwide service. With eleven different phone systems in place across fifteen UK sites, they were wasting money, because they had no inter-site calling plan. UK IT Manager of the company was keen to introduce IP telephony to overcome this, using the company's existing data network to carry internal calls. The company deployed Nortel for its solution and implemented Nortel Business Communications Manager 400 at the head office, with a Nortel 1010 VPN router alongside to provide the highly secure internal communications that DBM wanted.

Tags: Voice - Data Integration, Communications Software		   
whitepaper Transformed Customer Service for Leading Scottish Financial Institution2008-04-22 Nortel Networks
  As Scotland's largest building society, Dunfermline Building Society wanted to improve the flexibility of its customer service. They wanted more efficient, flexible technology, particularly for their telephone banking operation, Dunfermline Direct. The idea was to provide more innovative interaction between their customers and the business. The Society deployed Nortel for its solution and implemented Nortel's Business Communications Manager 50s with Nortel Business Series Terminal handsets.

Tags: Communications Software, Call Center - Contact		   
whitepaper IAH Gets Ahead of the Game With Avaya MultiVantage Express2008-04-01 Avaya
  IAH's phone system was unable to keep up with the Company's expanding operations. It also lacked call conferencing capabilities, which the business needed. The company also needed a solution that could support its growing call center operations with the necessary call features and monitoring functions. IAH was looking for a network solution that could grow with the company and lower total costs of ownership. The company deployed the Avaya MultiVantage Express (MVE) and replaced its old PABX phones with new Avaya IP-based phones built on Avaya Communication Manager. The new system allows IAH to enjoy features such as 6-Party Call Conferencing and Call Log Reporting. With the new solution in place, IAH now has the option of growing its phone lines as the company expands.

Tags: Communications Software, Call Center - Contact		   
whitepaper MakeMyTrip.com Achieves 99.99% Uptime With Avaya's Contact Centre Solution2008-03-01 Avaya
  MakeMyTrip.com wanted to expand its 25-seat Contact Centre to 250 seats. Its key challenge was to find a solution that would keep its online business running 24x7 and deliver a complete customer experience. MakeMyTrip.com needed a reliable, robust and expandable solution to support its growth while still remaining cost effective and profitable. At least four key solutions formed the pillars of the Avaya Intelligent Communications strategy for MakeMyTrip.com. These included the Avaya Call Management System (CMS), a recording platform, a Wall Board to provide a complete view of the centre and agent availability and a standards-based, resilient and modular IP telephony offering.

Tags: High Availability, Call Center - Contact		   
whitepaper Leading London Estate Agency Chooses Single Communication Solution for 23 Sites2008-02-12 Nortel Networks
  Leading London estate agency, Dexters, had ambitious growth plans via both business growth and acquisition. At the time they started looking for a new telephony solution, they had 14 branches, many of which had come to them via acquisition. This gave them six different manufacturers systems and all of the stress that comes with managing multiple suppliers. The company deployed Nortel for its solution and implemented Nortel Business Communication Manager (BCM) 50s, plus Nortel Business Communications Manager (BCM) 400s at head office and at some of the larger branches.

Tags: Voice - Data Integration, Communications Software		   
whitepaper Tour Operator Transforms Customer Contact Through Contact Centre Solution2008-02-12 Nortel Networks
  R&T Tours arranges soccer holidays for amateur clubs and schools around the UK. Its existing telephone system was becoming outdated and close to being unable to cope with the volume of calls - especially during peak times. R&T Tours deployed Nortel for its solution and implemented Nortel's Business Communications Manager 50 and also installed Nortel Business Series Terminal T7316E handsets, and wireless.

Tags: Communications Software, Call Center - Contact		   


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