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 TitleDate AddedCompany
whitepaper Unified Communications Enhances Global Collaboration for AstraZeneca2007-11-01 Microsoft
  AstraZeneca develops and manufactures medicines that improve the health of patients worldwide. With 66,000 employees in 100 countries, critical functions such as research and development depend on effective communication between distributed teams. To streamline collaboration and reduce the cost of maintaining Private Branch Exchange (PBX) telephony infrastructure locally, AstraZeneca has deployed a pilot based on Microsoft Office Communications Server 2007, Office Communicator 2007, and Exchange Server 2007 Unified Messaging. The software makes it possible for employees to see if colleagues are available using presence and contact them in real time using instant messages, voice calls, or conferences.

Tags: Application Servers, Email		   
whitepaper Dell Improves Customer Productivity With Easier Deployment of Unified Communications2007-11-01 Microsoft
  Dell, a leading global provider of computer-related products and services, saw an opportunity to improve its customers' communications infrastructure. Disparate systems and devices reduced productivity, and businesses needed help implementing a unified communications solution. To assist its customers, Dell decided to deliver a comprehensive deployment package with Microsoft Office Communications Server 2007 installed on industry-standard hardware. Simplified deployment and enhanced security encourage adoption of the new technology, and businesses can make better decisions faster as a result. Remote employees can collaborate better and work more efficiently with improved communications tools. In addition, Dell customers can improve business flexibility and reduce overhead because employees can more easily work from many locations.

Tags: Voice - Data Integration, Communications Software		   
whitepaper Avaya Case Study: Atento Argentina2007-11-01 Avaya
  Atento needed to have eleven contact centers distributed across different locations all over the country, and with a clear growth perspective, because of this Atento decided to evaluate an advanced technology platform to support this process. The company needed a solution that could offer better customer service, with customized services for each center, which were adding more resources day after day. Atento Argentina deployed an Avaya S8720 Communications Server with over 1,500 IP agent licenses featuring Avaya Communication Manager software in its office located in Martinez, Buenos Aires. For Mar del Plata, they implemented an Avaya Media Gateway G650, which enabled them to perform the necessary traffic balance between centers, increasing available channels from 120 to 240 positions.

Tags: Application Servers		   
whitepaper East Carolina University: Graduating With Unified Communications2007-10-17 Cisco Systems
  East Carolina University uses Cisco Unified Communications to deploy multiple applications to their users improving productivity and communication across the campus.

Tags: Voice - Data Integration, Communications Software		   
whitepaper Momentum Webcast: A Sneak Peek at Unified Communications With Software-Powered VoIP and Unified Messaging (Level 100)2007-10-17 Microsoft
  The attendee of this webcast will learn how Microsoft Office Communications Server 2007 and Exchange Server 2007 work together to provide a full spectrum of rich voice communications tools. Voice over IP (VoIP) is the next generation of voice communications. By enabling communications over an IP network and integrating these capabilities with everyday applications like e-mail, calendaring, voice mail, instant messaging (IM), and Web conferencing, user can provide organization with a streamlined communications experience, rather than the disconnected experience provided by existing systems. Attendee of this webcast will learn about the capabilities of Microsoft voice communication tools and also to get an overview of how this software takes advantage of existing telephony hardware infrastructure to obtain these capabilities.

Tags: Voice - Data Integration, Communications Software		   
whitepaper WD Improves Productivity and Cuts Phone Costs With VoIP Communication2007-10-01 Microsoft
  Western Digital (WD), a leading hard drive manufacturer, employs more than 45,000 people in 38 offices around the world. Frequent travel and geographic distance make it challenging for employees to communicate - and the sheer size of manufacturing facilities often make it difficult to locate people. To overcome these obstacles, WD relied on mobile phones and several third-party conferencing services, which resulted in substantial costs. To help reduce expenditures and boost communication, WD deployed a unified communications solution built on Microsoft Office Communications Server 2007 and Microsoft Exchange Server 2007. The new solution provides features such as voice over IP, instant messaging, and Web conferencing.

Tags: Communications Software, Email		   
whitepaper MORE TH>N Handles Increased Call Volume With Avaya Communication Manager and Netcall QueueBuster2007-10-01 Avaya
  In 2002, following a sustained television advertising campaign, MORE TH>N realized it was losing potential customers because agents could not handle the increased number of calls or "Calls spikes" that the advertising created. In response, MORE TH>N began to search for a solution that would help them minimize the number of lost leads, at the lowest cost to the business, with the most favorable impact on the business as a whole. They identified Netcall's QueueBuster as the ideal product. Avaya Communication Manager is an open, scalable, and highly reliable telephony solution that provides centralized call control for a resilient, distributed network of media gateways and a wide range of analog, digital and IP-based communication devices.   
whitepaper Avaya Case Study: Miami Dade Fire Rescue2007-10-01 Avaya
  The legacy PBX and mechanical key telephone system MDFR shared with other county agencies was proving short on features and reliability and long on maintenance and related costs. MDFR sought a solution that would enable it to safeguard the public, increase its communications system's feature functionality and return the most value for the money. Working with a platinum-level member of the Avaya BusinessPartner program, and led by MDFR's telecommunications manager, MDFR gradually implemented a converged IP telephony solution from Avaya. With Avaya Communication Manager, this solution improved efficiency, ensured business continuity, and enhanced emergency readiness response not just for MDFR but ultimately for other critical agencies as well.

Tags: Voice - Data Integration, Communications Software		   
whitepaper Croatia-Based Food Giant Reduces Telephony Costs by 50 Percent for International Calls2007-10-01 Microsoft
  Based in Croatia, Podravka is a leading food and beverages company covering a large part of Europe. Because of tight margins, the company constantly seeks new business efficiencies. Recently, it has focused on reducing business travel and the cost of telephony, while improving the speed of decision making. With these goals in mind, Podravka deployed Microsoft Office Communications Server 2007 and Microsoft Office Communicator 2007 to create a low-cost IP telephony network that also delivers Web conferencing and presence awareness. The company expects to halve the costs of international calls and save up to HRK11 million (U.S. $2.1million) in the first five years from easier management.

Tags: Application Servers, IM		   
whitepaper Volvo Expects Conferencing Costs to Fall Up to 50 Percent With Collaboration Solution2007-10-01 Microsoft
  Based in Sweden, Volvo IT builds trucks and buses and also manufactures construction equipment, boat systems, and aircraft engines. Personnel who work with colleagues in different countries or with suppliers have regular Web and audio conferences. Volvo Group wanted to unify its real-time communication environment, while reducing audio conferencing bills. It began migrating to Microsoft Office Communications Server 2007 with Microsoft Office Communicator 2007 as the client in the second half of 2007. In the first 12 months, it expects audio conferencing costs to drop by up to 50 percent. What's more, the technology's improved instant messaging and presence awareness will help people reach group decisions faster.

Tags: IM		   


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