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 TitleDate AddedCompany
whitepaper Leading Animal Health Biotech Company Improves Global Employee Collaboration2007-10-01 Microsoft
  Alltech is one of the leading animal health companies in the world, specializing in improving health and performance by adding nutritional value to animal healthcare products. Alltech wanted an alternative to e-mail and the telephone to improve global collaboration for its employees in 83 countries. It especially wanted to improve collaboration and problem solving among employees working in different time zones and speaking various languages. The company deployed Microsoft Office Communications Server 2007 and Microsoft Office Communicator 2007. The solution integrates presence, IM, VoIP, and on-premise conferencing technology. Alltech is experiencing greatly improved collaboration, faster problem resolution, and faster and easier conferencing. And federation could aid in enhancing inter-company collaboration.

Tags: Application Servers, IM		   
whitepaper Leading Content Provider Lowers Conferencing Costs, Saves Employees Time2007-10-01 Microsoft
  Lionbridge is a leading provider of language, content, and technology outsourcing services. With more than 4,300 employees in 25 countries, the company wanted to make it easier for employees to communicate with each other, while reducing telephony and conferencing costs. To meet its goals, Lionbridge deployed Microsoft Office Communications Server 2007, Microsoft Office Communicator 2007, and Microsoft Exchange Server 2007 for integrated voice over IP, Web conferencing, presence, instant messaging, e-mail, and voice mail. The company now has a foundation with which to significantly reduce telephony costs. Off late, the company estimates that it may have cut Web conferencing fees by as much as U.S.$20,000 for that month alone.

Tags: Communications Software, IM		   
whitepaper FranklinCovey Gains VoIP Capabilities, Avoids $470,000 in PBX Costs2007-10-01 Microsoft
  With a global reputation built on its training and tools for productivity and time management, FranklinCovey continually seeks to improve its own operations. After integrating voice mail and e-mail through Microsoft Exchange Server 2007 Unified Messaging, the company wanted to add VoIP capabilities to streamline and control real-time communications, reduce costs, and improve corporatewide collaboration. By deploying Microsoft Office Communications Server 2007 and Microsoft Office Communicator 2007, the firm gained VoIP capabilities and avoided U.S.$470,000 in PBX upgrade costs. With this deployment, FranklinCovey also gained enterprise messaging, presence awareness, and Web conferencing. The firm expects these capabilities to increase productivity and IT management efficiency, reduce long-distance and cell phone costs, and enhance compliance and security for real-time communications.

Tags: IM		   
whitepaper Manufacturer Speeds Product Development Cycles With Collaborative Voice Solution2007-10-01 Microsoft
  Tektronix is a leading supplier of test, measurement, and monitoring products, solutions, and services for the communications, computer, and semiconductor industries. To facilitate collaboration among its global development teams and to reduce costs, Tektronix decided to deploy Microsoft Office Communications Server 2007, Microsoft Office Communicator 2007, and Microsoft Exchange Server 2007. With Office Communications Server 2007, employees can gain access to features such as presence, instant messaging, and workstation-based video conferencing. In addition, Tektronix can standardize its disparate voice-mail systems on the unified messaging capabilities in Exchange Server 2007. With its new solution, Tektronix plans to improve collaboration, accelerate product development, extend its existing investments, provide new telephony options, and reduce voice-mail costs.

Tags: Application Servers, IM		   
whitepaper Malaysian Research Organization Enhances Communication and Collaboration2007-10-01 Microsoft
  MIMOS, the Malaysian leader in applied research for communication technologies, sought to improve its own communications. Off late, MIMOS deployed Microsoft Office Communications Server 2007 and Microsoft Office Communicator 2007 to more than 80 of its 550 employees. MIMOS integrated the solution with its Microsoft Exchange Server 2003 - based messaging system and its Microsoft Office SharePoint Server 2007 portal. Now, the employees can use the presence feature from within several Microsoft applications to see when contacts can communicate in real time, enhancing collaboration. Decision making also improved as managers stayed in closer touch and security was strengthened.

Tags: Application Servers, IM		   
whitepaper Mountain America Credit Union: Evolves Its Business With Unified Communications2007-09-11 Cisco Systems
  Mountain America Credit Union expands customer relationships and transforms operations with a broad range of Cisco Unified Communications.

Tags: Collaboration Tools		   
whitepaper Everything Tradeshows: Trade Show Firm Increases Responsiveness2007-09-10 Cisco Systems
  Everything Tradeshows uses the Cisco Smart Business Communications System to improve call responsiveness.   
whitepaper Engineering Firm Links Employees in 10 Countries With Unified Messaging0000-00-00 Microsoft
  Grontmij is a ?543 billion (U.S.$728 billion) engineering consultancy based in De Bilt, The Netherlands, with 7,000 employees distributed among 150 offices and 10 countries in Europe. It serves both the public and private sectors, focusing on building, transportation, environment, water, energy, and industrial projects. Because it needed a larger communications system that could reliably accommodate e-mail, voice mail, and instant messaging, Grontmij upgraded all its offices to Microsoft Exchange Server 2007 Enterprise Edition for e-mail, and deployed Microsoft Exchange Unified Messaging to integrate its e-mail and voice mail into a single inbox. As a result of these changes, it's easier for employees to communicate, no matter where they might be working. Grontmij now enjoys increased capacity, improved performance, and better monitoring of its communication applications.

Tags: Email, IM		   
whitepaper Introducing Windows Communication Foundation2007-09-01 Microsoft
  The move to service-oriented communication has changed software development. Viewing services as a distinct software abstraction is fundamental to Service-Oriented Architecture (SOA), an approach that many organizations are putting in place today. Whether implemented using SOAP or in some other way, applications that interact through services are becoming the norm. Software development environments must keep pace with these changes. The benefits services bring should be reflected in the tools and technologies that developers use. Windows Communication Foundation (WCF), Microsoft's technology for service-oriented applications, is designed to address these requirements. First released as part of the .NET Framework 3.0 in 2006, an updated version of this technology is included in the .NET Framework 3.5.   
whitepaper Avaya Case Study: VOXCOM Security Systems2007-09-01 Avaya
  In the security monitoring business, speed and certainty of response are key. For customers who are staking their lives or business continuity on the company's services, VOXCOM needed sub-minute response times for alarms and customer calls in a 24/7 environment, with zero downtime. As new customers were absorbed, VOXCOM required an application environment that minimized confusion and maximized a uniform, brand-supporting customer experience. VOXCOM achieved their desired level of responsiveness to customer alarms and inquiries with an Avaya IP Telephony solution, including Verint's Ultra Call Recording application, which helped VOXCOM enhance agent coaching and quality control.

Tags: Voice Recognition, Call Center - Contact		   


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