Member Login

E-mail:    Password:  




 TitleDate AddedCompany
whitepaper s.Oliver - With VoIP Solutions by Avaya Communication Channels of the Future2007-09-01 Avaya
  s.Oliver was faced with the challenge of updating its telecommunications systems and making them "Connection-ready" for the future. Historically developed legacy systems consisting of various technological generations could not be centrally and uniformly administrated. Therefore, the goal was to homogenize heterogeneously developed telecommunications systems and make them more flexible. The intent was to achieve this with a switch to Voice-over-IP. Avaya implements the discriminating demands of s.Oliver with the Communication Server Integral 55. This platform creates the conditions for the IP telephony aimed for by s.Oliver, enables innovative applications via IP and meets the requirement for a "Future-proof solution." The company also uses the Avaya Business Contact Center.

Tags: Communications Software, Call Center - Contact		   
whitepaper Avaya Case Study: Avon Colombia2007-09-01 Avaya
  Avon Colombia was born in Medellin, the second most populated city in Colombia, South America, where it is dedicated to the development and distribution of cosmetic products via direct sales which gives the company an effective marketing approach with its clients. Change was needed in order to grow the business while still delivering the highest possible customer service. Their communications system needed a transformation in order to care for the high volume of calls. The solution featured Avaya Communication Manager software loaded on an Avaya S8500 Server which had 130 extensions for users in this office, of which 30 were a pilot for IP telephony.

Tags: Communications Software, Application Servers		   
whitepaper Quanta Increases Productivity and Reduces Costs With Integrated Communications2007-09-01 Microsoft
  Notebook computer manufacturer Quanta Computer has a global logistics network of more than 30,000 employees and numerous supply chain partners. When Quanta decided to build on its position as a world leader by increasing its distribution service level, the company's IT team recognized the need for an improved communications infrastructure. Quanta deployed Microsoft Office Communications Server 2007 and the Microsoft Office Communicator 2007 client to take advantage of enterprise-ready instant messaging, presence, conferencing, and voice over IP. The company says the solution improves productivity by making it easy for employees to contact each other and share data in real time. Security features help protect business information during conferences and instant-messaging sessions with partners and customers.

Tags: IM		   
whitepaper Health Centre Delivers Leading-Edge Service Through IP2007-08-06 Nortel Networks
  When a small business is looking for a new telephony infrastructure, it's typically looking for just that - a simple system that can enable staff to make and receive phone calls. Nevertheless, those that explore the greater potential of the market can transform the way they do business. The brand new Cedar Health Centre in Portlaoise, Ireland, was looking for a basic telephony solution to support its suite of treatment rooms, surgery and waiting room. Nortel provided the Nortel Business Communication Manager (BCM) 50 - one of the most cost-effective, full-featured small business IP telephony solutions on the market. This was complemented by handsets from the Nortel Business Series Terminals T7316E range, designed to cater for high volumes of calls.

Tags: TCP - IP, Communications Software		   
whitepaper Choosing a Microsoft Web Conferencing Solution2007-08-01 Microsoft
  In today's global economy, companies need to communicate in real time with a multinational customer base. They also need to enable their employees to collaborate with virtual teams that span the world. In addition, the changing nature of the workforce means that it is increasingly common for employees to telecommute from home or work from remote locations. These factors raise the importance of Web conferencing solutions that can increase productivity and reduce the costs of inefficient communications and expensive corporate travel. This paper reviews common business requirements for Web conferencing and describes how Microsoft is helping businesses meet these requirements with two enterprise-class Web conferencing solutions.

Tags: Collaboration Tools		   
whitepaper 2Touch Streamlines Customer Interaction Processes With Avaya and Noetica Solution2007-08-01 Avaya
  2Touch needed a front-end solution to guide agents through conversations with their clients' customers; the solution needed to be deployed within a short timeframe. In addition, 2Touch needed a tool that would save time and energy in setting up new customer interaction processes and making amendments to existing ones. The company also needed to expand its operations with a stable and well accepted customer interaction management software. 2Touch selected the solution offered by Avaya and Noetica Ltd. Because SYNTHESYS is designed for non-technical staff, 2Touch call center management has complete control of the call center. SYNTHESYS is a Customer Interaction Management (CIM) and Predictive Dialer software combining a Service Oriented Architecture (SOA) unified agent front end with a Business Process Management engine.

Tags: Call Center - Contact, Service-Oriented Architecture		   
whitepaper Attracting Students and Faculty to Western Kentucky With Intelligent Multi-Campus Voice, IM, Video and Mobility Applications2007-08-01 Avaya
  Western Kentucky University wanted to increase the productivity and quality of faculty, staff and student interactions, including flexible methods of remote instruction and remote "Virtual" office hours across seven campuses. To bring students and faculty together for classes and meetings across seven campuses, Western Kentucky University engineered individualized video communications consisting of Avaya Softphone with Video Integrator and Avaya Communication Manager, extending a campus-wide video application that also employs Polycom gatekeepers and endpoints, including rooms with high-definition video. Avaya also implemented an IP Telephony Solution with Extension to Cellular (EC 500) to offer one-number access to desk and mobile phones. Coupling these with Avaya one-X Mobile Edition also enabled users to access advanced enterprise-based (PBX) calling features from their mobile phones.

Tags: Communications Software, Streaming Media		   
whitepaper Avaya Case Study: Savills2007-08-01 Avaya
  Founded in 1855, Savills is a leading international property services company with a full listing on the London Stock Exchange. As its legacy Siemens ISDX communications system was approaching the end of its natural life, Savills began to experience reliability and support issues that drove the company to reassess its communications needs. The company was faced with the choice of simply replacing the existing switch with a like-for-like TDM switch, installing an IP telephony network or creating a hybrid solution. For Savills, a full, scaleable IP telephony solution - including such features as call forwarding, conferencing and unified messaging - was the best way to meet its business requirements.

Tags: Voice - Data Integration, Communications Software		   
whitepaper IP Telephony Serves as Backup System for Omron's East-West Call Centers, Critical for Maintenance Operations2007-08-01 Avaya
  Omron Field Engineering wanted to roll out IP telephony and set up backup system at call centers in Tokyo and Osaka, to reinforce the disaster proof measures of those call centers, which receive calls for the maintenance and repair of mission critical financial and automated train station systems. Omron installed Avaya Server (which includes the advanced voice features of Avaya Communication Manager), Avaya Media Gateway, and ESS at both Tokyo and Osaka call centers. If either one shuts down, the other can take over for continuity of operations. Installing IP telephony in company offices as well as call centers makes office layouts and expansions more flexible. Installing a CMS in parallel makes for precise skill-based call routing, supports monitoring, and improves call-handling in general.

Tags: Communications Software, Call Center - Contact		   
whitepaper Avaya Case Study: Honda Racing F1 Team2007-08-01 Avaya
  The Honda Racing F1 Team is headquartered in Brackley, UK, and maintains state-of-the-art manufacturing and testing facilities, including a full-scale wind tunnel. In F1, speed is of the essence. For the mobile race and test teams spending 34 weeks per year travelling the world, this increased complexity. Each week the IT team needed to install temporary analogue phone and ISDN lines with different telephone companies for each country, so that engineers could establish contact with Brackley whenever they needed to. With a view to unified communications in the long term, Avaya proposed, designed and installed an Intelligent Communications solution based on secure Internet Protocol (IP) telephony. It installed the latest Avaya Communication Manager software, Platform S8700 G650, which integrates all users in a single system and directory.

Tags: Voice - Data Integration, Communications Software		   


Recognizing technology companies that matter

ZDNet Asia Top Tech Index

Find out who you should be spending your IT budget with