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 TitleDate AddedCompany
whitepaper Avaya Case Study: Whirlpool Corporation0000-00-00 Avaya
  Whirlpool Corporation is the world's leading manufacturer and marketer of major home appliances. Whirlpool had two Customer Interaction Centers - in Benton Harbor, Michigan and Knoxville, Tennessee - to respond to consumers for all its brands. The two centers were modeled with functions aligned: service requests and new product information might be handled in Michigan, while complaints would be fielded in the Tennessee center. And at the same time Whirlpool sought to build consumer loyalty with its CXCs, it needed to maintain contact center operation efficiencies and drive agent productivity. As a solution Whirlpool implemented an Avaya Contact Center Solution with Avaya MultiVantage Communications Applications powered by the Avaya S8700 Media Server running Avaya Communication Manager.

Tags: Customer Support Services, Application Servers		   
whitepaper Sutherland Asbill & Brennan Wins With Avaya Mobility Solution0000-00-00 Avaya
  Sutherland Asbill & Brennan LLP is known for solving challenging business problems and resolving unique legal issues for many of the nation's largest companies. With disparate telephone systems and only partially integrated telecommunications technology across six offices, Sutherland was faced with many communication challenges. As a solution the firm moved to replace its disparate telephone systems with a cohesive Avaya telephony, messaging and mobility solution that provides centralized administration and integrated communications to enhance anytime, anywhere connectivity.

Tags: File and Network Servers, Mobile - Wireless Communications		   
whitepaper Whirlpool Corporation Transforms Its Business With Avaya Solutions for Communications Enabled Business Processes - Reduces Human Latency, Improves Responsiveness0000-00-00 Avaya
  Whirlpool Corporation is the world's leading manufacturer and marketer of major home appliances, with annual sales of approximately $18 billion. In the retail marketplace, where time to market is critical, Whirlpool Corporation must continually reduce manufacturing cycle time. Imagine the impact if the company could take processes involved in its business to days and hours rather than months and weeks. By responding faster to exceptions and events, Whirlpool can significantly cut its cycle time, reduce production costs and improve customer satisfaction. Whirlpool Corporation is an early adopter of the Avaya Solutions for Communications Enabled Business Processes, including the Avaya Communications Process Manager, which provides closed loop communication services.

Tags: Communications Software		   
whitepaper Avaya Case Study: Wireless Facilities0000-00-00 Avaya
  Wireless Facilities (WFI) is a leading independent provider of systems engineering, end-to-end network services and technical outsourcing for the world's largest wireless carriers, enterprise customers and for government agencies. The company wanted to provide available, secure, transparent communications solutions globally to 1,800 skilled project managers and engineering associates. As a solution WFI chose Avaya for its leadership in intelligent communications.

Tags: Application Servers		   
whitepaper Avaya Case Study: Sutherland Global Services0000-00-00 Avaya
  Sutherland Global Services (SGS) is a leading Business Process Outsourcing (BPO) company with nearly 20 years of experience in the customer management space. SGS needed a solution that could cost effectively transport U.S.-originating voice calls to its delivery centers around the world. The company also wanted to leverage its existing Internet Protocol (IP) infrastructure to deliver those calls to switches overseas by using available bandwidth. As a solution SGS deployed an Avaya IP Telephony Solution with an Avaya S8700 Media Server running Avaya Communication Manager for 4,000 IP stations off its U.S.-based server and 2,000 IP stations off its India-based server. SGS call center agents are using a combination of Avaya 4610 and 4620 IP Telephones.

Tags: Communications Software, File and Network Servers		   
whitepaper Avaya Case Study: World Access Service Corp.0000-00-00 Avaya
  World Access Service Corp., a member of the Mondial Assistance Group (and part of the Allianz Insurance Group), is a global services company providing insurance and assistance services to travel, health care, financial, and corporate clients. World Access identified business needs that a new system should address. The company wanted a clear but controlled migration to IP Telephony, in order to take advantage of potential cost savings, improvements in productivity and increased customer service. The ability to connect its remote centers to headquarters was also key, in order to facilitate ongoing corporate growth. World Access chose an Avaya IP Telephony Solution with an Avaya Contact Center Solution powered by the Avaya S8700 Media Server running Avaya Communications Manager.

Tags: Communications Software, Application Servers		   
whitepaper Avaya Case Study: T.Y. Lin International0000-00-00 Avaya
  T.Y. Lin International (TYLI) is an internationally recognized civil and structural engineering firm specializing in the planning, design, and construction engineering and inspection for transportation infrastructure. The company wanted to implement an IP telephony based solution and centralized voice messaging across their multiple offices would help control costs, while providing the platform for the future to support enhanced communications applications and productivity tools. T.Y. Lin is looking forward to having all their offices connected by end of 2007 with the help of the following applications and services - Avaya Communication Manager-S8500, Avaya G350 Media Gateway and the G700 Media Gateway and S8300LSP's, Avaya 4600 Series IP Telephones, Avaya INTUITY AUDIX Voice Messaging, and Extreme Networks.

Tags: Voice Mail, Communications Software		   
whitepaper Avaya Hospitality Communications Solution Makes Wynn Las Vegas Guests Big Time Winners0000-00-00 Avaya
  Wynn Las Vegas is a $2.7 billion luxury hotel and destination casino resort located on the Las Vegas Strip, opened to the public on April 28, 2005. The hotel wanted to create a hospitality communications solution that would set a new standard for a guest's experience and would distinguish Wynn Las Vegas from all competitors - now and into the future. As a solution the hotel deployed Intelligent Communications solution from Extreme Networks and Avaya supports data and IP Telephony-based business communications applications.

Tags: Communications Software		   
whitepaper World Leader in Floor Coverings Improves Performance With Avaya IP Office Solution0000-00-00 Avaya
  Tarkett Sommer is one of the world's largest and most innovative flooring companies. The company used an outdated PABX which was inadequate for the growing needs of their business. The company wanted to install a reliable, scalable telephony solution to improve customer service, increase staff productivity and lower costs. As a solution Tarkett Sommer implemented an Avaya IP Office solution equipped with Avaya Phone Manager Pro.

Tags: Communications Software		   
whitepaper Avaya Case Study: T-Com Croatia0000-00-00 Avaya
  Up-to-date network infrastructure and direct bilateral routes to about 30 countries make T-Com Croatia a desirable telecommunication partner for both operators and service providers. T-Com Croatia wished to improve its customer experience, making it consistent at each of its contact center sites. At the same time, it needed to balance calls between its three contact centers. As it sought to upgrade its communications, the company knew deployment of intelligent communications would give it a competitive edge. T-Com Croatia chose an Avaya Call Center Solution to outfit its three call centers.

Tags: Voice Recognition, Call Center - Contact		   


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