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 TitleDate AddedCompany
whitepaper Telecommunications Operator Unifies User Interfaces With Avaya Interactive Response (IR) and RSI's OneManage Tool0000-00-00 Avaya
  A large telecommunications operator in Europe provides fixed line, mobile and Internet services to over 30 million customers. The telecommunications operator was using a highly distributed system with IRs deployed in three different sites. The company wanted to ensure that the user interfaces of the speech applications - such as greetings and prompts - were consistent in all three sites. As a solution the company deployed Avaya Interactive Response System and RSI's OneManage tool.

Tags: Voice Recognition		   
whitepaper Avaya Case Study: Telefutura0000-00-00 Avaya
  Telefutura is one of Brazil's five largest contact centers. Operational excellence, initiative and dedication to building strong client relationships differentiate Telefutura in its market segment. Telefutura wanted a platform that would enable its contact centers to take full advantage of Internet Protocol (IP) telephony, so that it could maximize efficiency and deliver high value to its customers. As a solution Telefutura established a new IP contact center in the city of Mogi das Cruzes, subsequently networking it and its four other sites - Ibi, Itau, Santander and Natura - into a virtual contact center to provide a rich and consistent brand experience for its customers.

Tags: Communications Software, Call Center - Contact		   
whitepaper Avaya Case Study: TeleResurs0000-00-00 Avaya
  TeleResurs is a Swedish company within the Resurs Holdings AB group, which also includes a telephone bank with an extensive consumer finance operation. TeleResurs needed to use the most reliable and intelligent contact center infrastructure and applications available, as well as help its employees supply customers with a consistent and memorable service experience. As a solution TeleResurs chose Avaya IP Telephony featuring Avaya Communication Manager software to deliver the features and functionality it desired.

Tags: Communications Software, Application Servers		   
whitepaper Avaya Case Study: Tiger Direct0000-00-00 Avaya
  Tiger Direct was established to serve the needs of computer users, and today the company is one of the industry's top computer and computer-product retailers. In order to enhance customer service and agent productivity, Tiger Direct wanted to present a "Single store" image to its customers, and enhance each customer's service experience with Tiger Direct. As a solution Tiger Direct chose an Avaya Contact Center Solution based on IP Telephony that connects agents and staff in all locations while providing for reliable and productive remote agents. The contact center is staffed by 128 agents with agents located in remote locations.

Tags: Communications Software, Voice Recognition		   
whitepaper Avaya Case Study: University of Southern Mississippi0000-00-00 Avaya
  The University of Southern Mississippi is a premier, comprehensive, multi-campus university that complements its established excellence in undergraduate education with nationally known graduate programs. The goals were to future-proof its network by providing room for growth; leverage as much equipment as possible for re-use, centralize and simplify administration, offer services and applications to its four remote campuses, as well as implement an IP telephony infrastructure that would support software and applications in the future. The University opted for a complete migration and upgrade of the existing Avaya solution, which includes feature-rich applications powered by Avaya Communication Manager.

Tags: Communications Software, Call Center - Contact		   
whitepaper Avaya Case Study: University of Wisconsin Stevens Point0000-00-00 Avaya
  The University of Wisconsin Stevens Point (UWSP) is a premier university located in beautiful central Wisconsin. The university wanted to future proof its network by providing room for growth, centralize and simplify administration, offer services and applications to off-campus sites as well as to implement an IP telephony infrastructure that would support software and applications in the future. A complete migration and upgrade of the existing Avaya solution, which includes feature-rich applications powered by Avaya Communication Manager.

Tags: Communications Software, Application Servers		   
whitepaper Avaya Case Study: ValueOptions0000-00-00 Avaya
  Covering over 24 million lives through a variety of direct contracts with health plans, employers, as well as government agencies, ValueOptions is a national managed care company that specializes in disease management for all mental health and chemical dependency diagnoses. The company was facing under- and over-agent utilization was affecting employee satisfaction and the customer experience. ValueOptions made a strategic decision to standardize on Avaya's cutting edge technology with the Avaya Single Image Switch and Inter Gateway Alternate Routing supporting its operations, ValueOptions is able to leverage staff across its 23 service centers.

Tags: Communications Software, Gateways - Hubs		   
whitepaper Russian Cellular Leader, VimpelCom, Counts on Avaya Contact Center Solution to Deliver Superior Customer Service0000-00-00 Avaya
  Operating under the well-known BeeLine brand, VimpelCom is one of Russia's three leading cellular service companies and the first Russian company listed on the New York Stock Exchange. Service quality has been a key to growth for VimpelCom, one of the three leading Russian cellular service providers. So when subscriber growth threatened to overwhelm operators with customer calls at the company's contact centers, finding a solution to improve its responsiveness to customers quickly became a top priority for VimpelCom. The solution to this was increased, faster throughput via self-service and call routing. Software detects number, routes call to local self-service menu. Intelligent routing matches caller to best equipped agent.

Tags: Voice Recognition, Call Center - Contact		   
whitepaper Avaya Case Study: Vitro0000-00-00 Avaya
  A leading glass manufacturing company based in Monterrey, Mexico, Vitro was founded in that city in 1909. With its separate voice and data networks, outdated equipment and a variety of technology and solutions all from different vendors, Vitro's legacy communications systems were costing the company far too much for network support and maintenance, while delivering far too little in productivity and efficiency. As a solution Vitro installed an Avaya IP Telephony solution that unified communications into a single network for both voice and data. This new IP telephony solution enables employees at all Vitro locations throughout Mexico to easily contact each other by dialing just a four-digit extension.

Tags: VoIP - IP Telephony, Voice - Data Integration, Communications Software, 		  
whitepaper Avaya Case Study: Wolf, Greenfield & Sacks0000-00-00 Avaya
  The law firm of Wolf, Greenfield & Sacks (WG&S) was founded in Boston more than 75 years ago. Prior to installing the Avaya solution, WG&S was relying on a 12-year old Nortel switch and voice mail system that was quickly becoming obsolete and expensive to maintain. Initially, there was some concern that changing telephony systems would not be well received by the firm's attorneys given their familiarity with the Nortel solution. As a solution WG&S is leveraging Avaya Modular Messaging for its deployment of intelligent communications. The firm has a 24-port system and 150 mailboxes.

Tags: Application Servers, Green IT		   


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