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 TitleDate AddedCompany
whitepaper Survey results: The Oxford Index - Demand Trends for Oracle Applications Consultants2005-05-06 03:00:01 Oxford Global Resources
  Based on a survey sent to managers in the hardware engineering field, Oxford Global Resources has released their most recent index of demand trends for high-end Oracle applications consultants. The only study that gauges sentiment directly from front-line managers, the report covers demand projections for a full year into the future. A specialist in finding high-tech consultants for mission-critical projects, Oxford approaches their research with an expert eye. The company is offering the survey results free of charge to interested parties.   
whitepaper EMC Documentum and Kofax: Accelerating Business Processes With Integrated Scanning and Imaging2005-05-05 04:37:36 EMC
  Today's organizations can no longer afford to have critical business information locked in paper documents that are expensive to store and difficult to transport, search, share, and manage in a workflow. Together, EMC Documentum and Kofax provide a comprehensive, seamless solution for managing enterprise content - in paper or electronic form - from creation and capture, through management and delivery, to archiving and storage.   
whitepaper The Elastic Enterprise in Action: IT-Empowered Incident and Problem Management2005-05-05 03:43:48 BMC Software
  RFG believes implementing best-practice incident management and problem management processes represents significant opportunities for IT to deliver demonstrable short- and long-term business value. To capitalize on such opportunities and deliver demonstrable business benefits, however, IT executives must ensure that incident and problem management processes leverage relevant, reliable, procedures, workflows, and technologies. IT executives should then build upon these successes to craft comprehensive, architectural approaches to these important business and technological challenges.   
whitepaper Service Level Management Route to Value: A Path to Effective Business Service Management2005-05-05 03:22:04 BMC Software
  Service Level Management encompasses four important functions: establishing commitments, monitoring performance against commitments, acting swiftly when commitments are in jeopardy or have been missed, and reporting on actual service levels versus commitments. Through these four steps, you will be better able to ensure that your organization is effectively meeting the needs of your business. This paper explores the need for a Service Level Management solution, as well as the criteria needed for that solution to operate effectively while contributing to an organization's ability to achieve Business Service Management (BSM).   
whitepaper Asset Management and Discovery Route to Value: A Path to Effective Business Service Management2005-05-05 03:20:24 BMC Software
  IT assets have high turnover and mobility, often outpacing an IT organization's ability to effectively track them. Most organizations also struggle with fragmented discovery tools and a lack of automated asset controls, which further compounds the problem. In order to manage asset issues, such as total costs, utilization, and software license compliance, companies need a solution that enables them to effectively manage the relationship of their IT assets to contracts, costs, and the needs of the business throughout the entire lifecycles of the assets. This paper explores the need for an IT Asset Management and Discovery Solution, the criteria for that solution, and how BMC Software's Asset Management and Discovery Route to Value provides a solution that fits that criteria.   
whitepaper The Loyalty Connection Secrets to Customer Retention and Increased Profits2005-05-05 09:21:56 RightNow Technologies
  Do you know how to stop customer churn? Although most business leaders say they are devoted to loyalty, their management systems and budgets don't back that up, according to new CRMGuru.com research. Yet, loyalty experts agree that it is more cost effective to retain customers than to acquire them. In this white paper you will learn how customer retention can help you grow your business.   
whitepaper Successful CRM: Turning Customer Loyalty into Profitability2005-05-04 16:19:08 RightNow Technologies
  In this white paper, you'll learn why listening to the voice of the customer is so crucial to CRM success—and how genuine customer loyalty impacts corporate profitability. You'll also find out what the latest research indicates about the gap between potential and actual CRM benefits, and the four key drivers of ROI for CRM projects.   
whitepaper The Killer App for On-Demand CRM Multi-Channel Customer Service2005-05-04 16:19:19 RightNow Technologies
  In this white paper, you'll learn why combining the power of an integrated knowledge base and true multi-channel service with the software-as-a-service delivery model creates a potential perfect storm of benefits for both the business and the user — and offers the first real killer app for on-demand CRM.   
whitepaper Creating Faculty Training and Support With Macromedia Captivate2005-05-03 01:34:43 Macromedia
  Over the past decade, online learning has grown significantly in post-secondary education. Many post-secondary institutions have made substantial investments in web-based computer software applications managing and deploying online learning content using the Internet. These learning management systems (LMSs) have become the foundation for worldwide online education initiatives. This paper explores why institutions are using Macromedia Captivate to produce software demos and interactive training simulations.   
whitepaper Authoring Blackboard Learning System Content With Macromedia Flash MX 20042005-05-03 01:39:17 Macromedia
  This paper explores the value of authoring academic content using Macromedia Flash to extend the capabilities and increase the return on investment of a campus LMS. The paper also highlights, with an illustrated example, an innovative e-learning solution developed by the University of Texas TeleCampus (UTTC) and summarizes how UTTC combined the rich presentation values of Flash with the standards-conformant efficiency of the Blackboard Learning System.