Member Login

E-mail:    Password:  




 TitleDate AddedCompany
whitepaper The Elastic Enterprise in Action: IT-Empowered Incident and Problem Management2005-05-05 03:43:48 BMC Software
  RFG believes implementing best-practice incident management and problem management processes represents significant opportunities for IT to deliver demonstrable short- and long-term business value. To capitalize on such opportunities and deliver demonstrable business benefits, however, IT executives must ensure that incident and problem management processes leverage relevant, reliable, procedures, workflows, and technologies. IT executives should then build upon these successes to craft comprehensive, architectural approaches to these important business and technological challenges.   
whitepaper Sun and Teradyne Help Contract Manufacturing Leader Stay Competitive2005-05-05 03:30:27 Sun Microsystems
  Mack Technologies (MACK) manages its electronics manufacturing service business using Teradyne's manufacturing execution solution running on Sun Enterpriseservers. Despite many changes in MACK's business over the years, this solution has continually exhibited the flexibility to accommodate the ever-changing requirements of this dynamic industry. From reliability to functionality to helping capture new customers, Teradyne's manufacturing execution solution on Sun consistently provides the help MACK needs to stay competitive.   
whitepaper To Handle the Complex Challenge of Managing Its Worldwide Inventory, Arrow Electronics Implemented Integrated Technology From Manugistics and Sun2005-05-05 03:31:30 Sun Microsystems
  Arrow Electronics is one of the world's largest distributors of electronic components and computer products. To handle the complex and challenging task of managing a world-wide inventory with over a million products for a specialized marketplace, Arrow selected a comprehensive set of Manugistics supply chain management solutions optimized to run on a Sun platform. Manugistics and Sun have pooled their resources to develop and support integrated technology that will enable Arrow to continue its commitment of delivering quantity, quality, and service to its customers.   
whitepaper Service Level Management Route to Value: A Path to Effective Business Service Management2005-05-05 03:22:04 BMC Software
  Service Level Management encompasses four important functions: establishing commitments, monitoring performance against commitments, acting swiftly when commitments are in jeopardy or have been missed, and reporting on actual service levels versus commitments. Through these four steps, you will be better able to ensure that your organization is effectively meeting the needs of your business. This paper explores the need for a Service Level Management solution, as well as the criteria needed for that solution to operate effectively while contributing to an organization's ability to achieve Business Service Management (BSM).   
whitepaper Asset Management and Discovery Route to Value: A Path to Effective Business Service Management2005-05-05 03:20:24 BMC Software
  IT assets have high turnover and mobility, often outpacing an IT organization's ability to effectively track them. Most organizations also struggle with fragmented discovery tools and a lack of automated asset controls, which further compounds the problem. In order to manage asset issues, such as total costs, utilization, and software license compliance, companies need a solution that enables them to effectively manage the relationship of their IT assets to contracts, costs, and the needs of the business throughout the entire lifecycles of the assets. This paper explores the need for an IT Asset Management and Discovery Solution, the criteria for that solution, and how BMC Software's Asset Management and Discovery Route to Value provides a solution that fits that criteria.   
whitepaper The Loyalty Connection Secrets to Customer Retention and Increased Profits2005-05-05 09:21:56 RightNow Technologies
  Do you know how to stop customer churn? Although most business leaders say they are devoted to loyalty, their management systems and budgets don't back that up, according to new CRMGuru.com research. Yet, loyalty experts agree that it is more cost effective to retain customers than to acquire them. In this white paper you will learn how customer retention can help you grow your business.   
whitepaper Successful CRM: Turning Customer Loyalty into Profitability2005-05-04 16:19:08 RightNow Technologies
  In this white paper, you'll learn why listening to the voice of the customer is so crucial to CRM success—and how genuine customer loyalty impacts corporate profitability. You'll also find out what the latest research indicates about the gap between potential and actual CRM benefits, and the four key drivers of ROI for CRM projects.   
whitepaper The Killer App for On-Demand CRM Multi-Channel Customer Service2005-05-04 16:19:19 RightNow Technologies
  In this white paper, you'll learn why combining the power of an integrated knowledge base and true multi-channel service with the software-as-a-service delivery model creates a potential perfect storm of benefits for both the business and the user — and offers the first real killer app for on-demand CRM.   
whitepaper Creating Faculty Training and Support With Macromedia Captivate2005-05-03 01:34:43 Macromedia
  Over the past decade, online learning has grown significantly in post-secondary education. Many post-secondary institutions have made substantial investments in web-based computer software applications managing and deploying online learning content using the Internet. These learning management systems (LMSs) have become the foundation for worldwide online education initiatives. This paper explores why institutions are using Macromedia Captivate to produce software demos and interactive training simulations.   
whitepaper Authoring Blackboard Learning System Content With Macromedia Flash MX 20042005-05-03 01:39:17 Macromedia
  This paper explores the value of authoring academic content using Macromedia Flash to extend the capabilities and increase the return on investment of a campus LMS. The paper also highlights, with an illustrated example, an innovative e-learning solution developed by the University of Texas TeleCampus (UTTC) and summarizes how UTTC combined the rich presentation values of Flash with the standards-conformant efficiency of the Blackboard Learning System.