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 TitleDate AddedCompany
whitepaper Dexia Credit Local Banks on PeopleSoft Enterprise CRM to Promote Customer Loyalty2005-03-17 07:22:28 Oracle
  Financial services market leader Dexia Credit Local was looking to enhance customer loyalty by leveraging customer data and integrating support systems. Its disparate systems, however, did not provide complete, accurate customer information to marketing staff. With PeopleSoft Enterprise Customer Relationship Management (CRM), Dexia is able to access real-time customer information to deliver more responsive service and improve customer satisfaction. This implementation analyzed real-time customer information to anticipate their needs, build stronger customer relationships with improved responsiveness and efficiency and automated product/service marketing campaigns while tracking and measuring results. CRM provided employees with instant access to customer information and enabled the company to measure the results from marketing campaigns.   
whitepaper PeopleSoft Case Study: PepsiAmericas Corporation2005-03-02 03:55:37 Oracle
  As a company with 365,000 customers and increasing demand for its products, PepsiAmericas was looking for a customer relationship management (CRM) solution that would deliver true integration across its enterprise. PeopleSoft CRM enabled PepsiAmericas to deliver top-line growth and superior customer service through improved selling and delivery methods using standard processes and proven technology. This implementation converted disparate sales systems to a single, integrated Internet application solution, integrated computer telephony for Tel-Sell/Pre-Sell methodology, delivered a 360-degree view of entire customer base, improved customer distribution and profit potential, simplified the issue resolution process, provided more accurate and timely deliveries of products and reduced product inventory close time by one to two days.   
whitepaper Extending Sales, Marketing, and Service Effectiveness With Hosted CRM2005-03-02 02:40:15 Siebel Systems
  Siebel CRM OnDemand is the most advanced hosted CRM solution available today. This webcast explains how Siebel CRM OnDemand can provide a new deployment option to extend your CRM strategy and maximize the value of your existing Siebel deployment.   
whitepaper mySAP Customer Relationship Management (mySAP CRM)2005-02-02 09:07:50 SAP
  This Webcast will explain SAP Interaction Center deliverING consistent, personalized communications to customers - even as they reap significant, tangible rewards.   
whitepaper Affina2005-02-03 03:00:01 Hewlett-Packard
  Maintaining Business Continuity with HP AFFINA partnered with HP to create a customized and intelligent computing infrastructure and maintain top-level IT performance and availability.   
whitepaper Powering YORK International Service With Siebel Service Through YORKConnect20050107044043 Siebel Systems
  This webcast discusses how YORK is leveraging Siebel CRM to achieve its stated goal of doubling its service revenue in the next five years. This webcast highlights how the actionable intelligence of Siebel Analytics, Siebel Call Center, Siebel Field Service, and Siebel Sales increases service sales productivity by 20%. By directing its focus on customer satisfaction and using Siebel CRM, YORK International is boosting service quality and service sales effectiveness.   
whitepaper Improving Sales Effectiveness Through Distributor Collaboration20050107043825 Siebel Systems
  This webcast illustrates how the company is applying Siebel CRM to improve sales collaboration with its distributors, which drive nearly 90% of Rockwell's revenue. Letourneau will review the business benefits and sales best practices in the areas of sales methodologies, account segmentation, and opportunity management along with key strategies for change management.   
whitepaper Learn About the First Hosted CRM Solution Just for Financial Services20050107043928 Siebel Systems
  Hosted CRM solutions can play a vital role in your overall CRM strategy. But plain vanilla CRM with expensive customizations will not take your company where it needs to go. This web seminar explains how the exciting newly hosted CRM offering can help you better manage your client relationships. This web seminar also explains how you can use the solution to extend the reach of your CRM strategy.   
whitepaper Innovating Human Capital Management With the Employee Interaction Center Based on SAP Software20050103235515 SAP
  The client is Siemens AG based in Germany. The key challenge was to improve the quality and efficiency of human resources services. The solution and services offered were Employee interaction center (EIC), based on mySAP ERP Human Capital Management (mySAP ERP HCM) and mySAP Customer Relationship Management (mySAP CRM). The key benefits were ability to easily process inquiries and incoming orders, speedy completion of employee orders and inquiries, higher service quality.   
whitepaper Driving Profitable Customer Relationships With Loyalty Programs20041221023012 Siebel Systems
  Watch this Web seminar replay to hear thought leaders from Siebel Systems, Inc. and IBM highlighting solutions for these issues facing communications, media, and energy industries today. Topics include: A customer case study, how effective customer life cycle and loyalty management programs have reduced churn, reduced retention cost, and increased ARPU. An overview of how Siebel Systems' Loyalty Management application for communications, media, and energy companies allows flexible loyalty programs while keeping the total cost of ownership to a minimum.