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 TitleDate AddedCompany
whitepaper Momentum Webcast: Grow Your Business With Microsoft Dynamics CRM (Level 100)2008-11-05 Microsoft
  Microsoft Dynamics CRM 4.0 is a fully integrated Customer Relationship Management (CRM) system, which gives users the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales. With tools to enhance the company's sales, marketing, and customer service processes - along with native Microsoft Office Outlook integration - Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution, helping users to drive consistent and measurable improvements in everyday business processes. This webcast is for business owners, business managers, sales managers, and marketing managers whose organizations are interested in the Microsoft Dynamics CRM solution.

Tags: ERP, Business Management		   
whitepaper SOA ...Now What2008-11-04 DST
  The paper looks at the history of systems integration, workflow and BPM applications and the benefits possible from coupling SOA and BPM in todays contemporary IT landscape. It also discusses where these technolgies may take us in the future and identifies some pitfalls to be wary of along the way.

Tags: CRM Software, Document Management, Online Banking, Online Insurance Services		   
whitepaper Microsoft Dynamics Webcast: Modernizing Your Supply Chain System to Drive Business Success (Level 100)2008-10-21 Microsoft
  Manufacturers, distributors, and retailers share common supply chain issues involving wasteful processes and difficulty getting to the data that they need with older, limited business systems. Microsoft recently researched the experience of nearly 200 companies that have approximately 500 employees each. Among these companies, the most common issue was the need for modern systems. The pain points most often cited were manual processes that cause mistakes and inefficiencies, integration problems with other internal and external systems, lack of operational insight, and legacy software support and customization issues. This webcast explores the experience of these companies in more detail to help to understand how to recognize these pain points and the benefits one can achieve by modernizing his/her business system to help drive business success.

Tags: Supply Chain Management		   
whitepaper Microsoft Dynamics Webcast: CRM in Professional Services: Relationship Management After the Sale (Level 200)2008-10-21 Microsoft
  Professional service organizations are now using Customer Relationship Management (CRM) far beyond its traditional use in marketing, sales, and service. The attendee of this webcast will learn how Microsoft CRM makes an ideal platform to build custom applications in a fraction of the time it usually takes to develop a custom application. Ascentium, a leading technology consulting company, demonstrates how they have used Microsoft CRM as the foundation for an application that helps them manage their consulting engagements internally.   
whitepaper LiveMeeting: Learn How to Make Money With Microsoft CRM!2008-10-17 Microsoft
  This webcast will help Microsoft partners to learn about how to sell Microsoft CRM and make money with VAR Rebates. This webcast will also help to explore the opportunity to expand and make even more money by getting certified and access CSA Fees and Big Easy Rebates.   
whitepaper Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?2008-10-08 siemens
  In this document, you will discover the results of the largest-ever survey of enterprise and contact center employees. Their workflows reveal the silent but staggering costs of fragmented communications. In fact enterprises with 1000 plus employees could be losing more than ?6 million a year.

Tags: Call Center - Contact, CRM Software, Groupware - Workflow, Unified Communications		   
whitepaper Learn How to Make Money With Microsoft CRM2008-10-01 Microsoft
  This webcast will help Microsoft Partners learn about how to sell Microsoft CRM and make money with a VAR rebate. It will also help explore the opportunity to expand and make even more money by getting certified and access the CSA Fees and Big Easy Rebate.

Tags: Accounting Applications		   
whitepaper Microsoft Dynamics® CRM Online2008-09-30 Microsoft
  Give us three minutes.

See how fast you can get your people using CRM.

Will you look back on this moment as the turning point? The moment when you took your customer relationship management to the next level? To find out, just sit back and see how easy it could be.

Tags: CRM Software, Sales Force Automation, Sales - Marketing		   
whitepaper Toptel Achieves Operating Efficiency and Improves Client Service With Remote Contact Center Capabilities2008-09-01 Oracle
  Toptel wanted to establish a flexible and scalable customer service system with the functionality required to establish a cutting edge contact center and integrate operations to maximize operating efficiency. The challenge was to make monitoring capabilities and operational control available online to improve control and supervision of client service and achieve high levels of quality in client service to increase the company's competitiveness in the competitive contact center space. Toptel implemented Oracle Contact Center Anywhere to create a flexible and scalable customer service infrastructure that supports the company's growth and the needs of 28 clients and implemented Oracle Contact Center Anywhere, integrating operations online and business procedures, such as internal payroll Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) with clients' systems.

Tags: CRM Software, ERP		   
whitepaper Casas GEO Extends Information Visibility and Improves Administration and Control of Sales2008-09-01 Oracle
  Casas GEO wanted to establish a solid and reliable IT infrastructure to provide information visibility throughout the organization and consolidate up-to-date financial information from more than 200 sales offices to improve sales administration. The challenge was to make centralized information available in a Web environment for strategic decision making and improve client service to increase the company's productivity and competitiveness. Casas GEO implemented an integrated applications infrastructure with Oracle's Siebel Customer Relationship Management (CRM) applications, extending information visibility throughout the organization as well as consolidated sales information, allowing for efficient online follow up of sales in 33 cities, improving sales administration.

Tags: Sales - Marketing		   


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