Genesys Enterprise Routing Solution V.7.5 Using DB2 on System P6 570 Server (16-Way) With a DS4700 TotalStorage System

Overview

Genesys' Enterprise Routing Solution, used to connect to the premise switch(s), is able to support one or multiple sites. A typical ERS includes interaction control components and reporting components. It provides the best Inbound Voice solution with the top technology in terms of balancing accessibility, flexibility and performance. Its Inbound Voice infrastructure and Enterprise Routing technology are designed to provide vertical and horizontal scalability and optimal performance for the Inbound Call Center application. This paper demonstrated these capabilities.