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 TitleDate AddedCompany
whitepaper Ten Tips for Making Your Business More Efficient2008-06-10 Cisco Systems
  To keep pace in an increasingly competitive world, your business needs to run as efficiently as possible. Efficiency is even more important for small and medium-sized businesses because your resources are limited compared to large global companies. Here are 10 tips for using network technology to help your business work more efficiently, cut costs, improve customer satisfaction, and stay ahead of the competition.

Tags: Mobile - Wireless Communications, Supply Chain Management, MSP, Resources Mgmt.		   
whitepaper Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service2008-06-05 Microsoft
  Jones Lang LaSalle, a real estate management services company, has 160 offices and 28,000 employees in 50-plus countries. The firm's staffers used eight different tools ranging from spreadsheets to the SAP CRM application, and silos of data made it difficult to share customer information and prevented employees from collaborating effectively. Executives created a cross-functional team to map out a more robust CRM strategy. After evaluating several solutions, the team chose to deploy Microsoft Dynamics CRM to 2,000 computers. When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company's current systems and delivers functional and technical capabilities that support effective global operations.

Tags: Collaboration Tools		   
whitepaper Sunglasses Manufacturer Boosts Sales 29 Percent, Aids Dealer Growth With CRM Software2008-05-22 Microsoft
  Spy Optic, a manufacturer of sunglasses and goggles, scrambled to keep up with the rapid growth in the action-sports market and stay one step ahead of competitors. The marketing department needed better sales and inventory data to help salespeople push the hottest-selling items and keep them in stock. To gain control, Spy Optic deployed Microsoft software that provides up-to-the-minute sales and inventory data for making smart marketing, sales, and development decisions. Spy Optic can help dealers stock the most popular items, which has helped boost sales by 29 percent. Also, operational costs are lower, thanks to automated efficiencies.

Tags: Warehouse Inventory Management		   
whitepaper Sales Force Automation Comparison Guide2008-05-15 Inside CRM
  Businesses of all sizes can benefit by automating all aspect of their sales processes with an SFA (Sales Force Automation) solution. But due to the sheer number of features that most SFA solutions contain, researching your options can be a time-consuming task. Inside CRM has done a lot of the work for you by comparing the features and costs of 15 top SFA solutions from vendors such as Microsoft, Oracle, Sage Software and Entellium. Whether you work for a small business, a medium-sized enterprise or a huge corporation, there's a solution that will fit the bill.

This comparison guide addresses topics such as:
  • Sales tools
  • Marketing-automation features
  • Deployment options
  • Pricing structure
Download this free comparison guide and learn more!

Tags: Sales Force Automation, Sales - Marketing, ROI - TCO, Strategic Planning		   
whitepaper On-Premise CRM Comparison Guide2008-05-14 Inside CRM
  If your business needs the flexibility offered by an in-house CRM system, your first step should be to research offerings from some of the industry's biggest vendors. Find out how different solutions address different features, how much you can expect to pay and what kind of technology infrastructure you need in place. This guide from Inside CRM compares solutions from vendors such as Microsoft, SugarCRM, SAP and Infor.

This comparison guide addresses topics such as:
  • SFA (Sales Force Automation) features
  • Marketing features
  • Service and support options
Download this free comparison guide and learn more!

Tags: Sales Force Automation, Sales - Marketing, ROI - TCO, Strategic Planning		   
whitepaper Junk Removal Service Finds Gold With Microsoft Dynamics CRM Online2008-05-02 Microsoft
  1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated five CRM systems and selected Microsoft Dynamics CRM Online. The company will customize the application to include best practices. Moreover, the tool will collect data that executives can use for business intelligence, and a workflow library will be offered to franchisees to enhance their success.

Tags: Groupware - Workflow, Business Intelligence - Data Warehousing		   
whitepaper Amazing Global Improves Operational Efficiency and Business Performance With CRM Solution2008-05-01 Oracle
  Atlantic Technologies wanted to create a single, global, shared system for pipeline and forecast management - available over the Web in Software-as-a-Service (SaaS) mode and reduce forecast production and consolidation times - decreasing the risk of inaccuracies or delays. The challenge was to increase the impact of marketing actions and reduce sales cycle times through sharing of customers and prospects masters and automate response to business opportunities. Atlantic Technologies deployed Oracle CRM On Demand, with 110 users already active in 10 branches worldwide and improved cross-selling and up-selling, as well as key sales force automation operations, such as management of contacts and key opportunities.

Tags: Sales Force Automation		   
whitepaper TechNet Webcast: Windows Mobile Series: Microsoft Dynamics CRM Mobility and Windows Mobile (Level 300)2008-04-23 Microsoft Tips
  Microsoft Dynamics CRM offers several options for presenting marketing, sales, and customer service information to mobile users. This webcast covers mobile options, including Windows Mobile solutions, zero-footprint mobile deployments, and Microsoft Office Outlook offline capabilities. Demonstrations in the webcast include Microsoft CRM Mobile Express and mash-up content on mobile platforms. The attendee will gain a good understanding of where and how to improve the enterprise's capability to securely manage mobile devices.

Tags: Mobile - Wireless Communications, E-Mail Client		   
whitepaper Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence With CRM Solution2008-04-18 Microsoft Tips
  Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer data located in a wide array of databases. These solutions created silos of customer information, limited visibility into sales and marketing data, and hampered employee collaboration. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics CRM because it best met the firm's usability, user acceptance, and system integration criteria.

Tags: Business Management		   
whitepaper Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent2008-04-18 Microsoft
  For Devine Capital, the executive-level candidates with whom employees interact have high expectations. In turn, this drives the need to capture and use very detailed information about the candidates. Devine Capital had relied on Microsoft Office Outlook and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent.

Tags: Email