U.K. backpackers heed call of India firms

By Andy McCue, Special to ZDNet Asia
Friday, April 29, 2005 08:12 AM
U.K. backpackers and college graduates are being hired by British companies to work in India-based call centers in an attempt to bridge the culture gap between agents and customers.

The travelers can earn from US$250 per month at entry level to US$900 per month as team leaders working in Indian call centers supporting U.K. customer service operations.

In terms of the cost of living in India, that would rank the workers at a similar level to teachers and other young professionals.

Delegates at this week's Offshore Customer Management Conference in New Delhi said there were a few recruitment agencies now starting to target this market. The graduates and backpackers are able to help Indian staff understand the cultural nuances of U.K. customers.

One of these agencies is Launch Offshore, which has just signed a deal for a pilot of six travelers to work for HSBC in its operations in Bangalore, Hyderabad and Colombo, Sri Lanka. It also has a successful project with 10 U.K. graduates working for global contact center company GTL in the Indian city of Pune.

The workers are typically 21 to 25 years old. They usually go out to India on a 12-month contract, working for 10 months with an additional two months' salary paid for them to travel the country. Accommodation and flights are also paid for.

Tim Bond, founder and managing director of Launch Offshore, said his company is more involved in recruiting graduates with previous travel experience than backpackers.

"The cost of living in India is so low," Bond said. ”The graduate call center agents are better off than they would be doing it in the U.K."

Andy McCue of Silicon.com reported from London.


See also:  Outsourcing
WORTHWHILE?

0

0 votes
Blog

Talkback 0 comments

There are currently no comments for this post.


Tech Jobs Now!

Search for your ideal tech job:

Common ways IT wastes money on development

Web Development

Examples include using developers as support staff and failing to calculate a project's ROI before giving it the go-ahead.


Read more »



  • Enterprise 2.0

    Vince Casarez, vice president of product management at Oracle, explains how Web 2.0 technologies, such as tags, wikis, and mash-ups, can be applied within an organization.
    Play video


  • Nehalem Architecture

    What makes next-generation Intel® Microarchitecture (Nehalem) such a superior successor?
    Play video

 
On demand CRM goes strategic
CRM technology has come of age, and is now able to align with your customer strategy and grow in step with your business.

» Learn more about Oracle’s CRM Solutions



Free the untapped potential of your IT infrastructure
Reduce bottlenecks to drive the efficiency and productivity of Business IT.
» Ultimate virtualization blade
» Scalable SAN solution
» Accelerate service delivery

Could this be the most critical budget for India?

Blog thumbnail

For business journalists in India, budget time is excitement time. It's like sports journos covering the Olympics. As a newspaper correspondent, I too had my fill of budget-time excitement. But..... by Swati Prasad

Read more »

Tags

  1. acquisition
  2. acquisitions
  3. ceo
  4. china
  5. financial
  6. google inc.
  7. green it
  8. india
  9. industry
  10. information technology
  11. it outsourcing
  12. job
  13. microsoft corp.
  14. network
  15. outsourcing
  16. revenue
  17. singapore
  18. software
  19. strategy
  20. u.s.