Indian IT companies have outperformed and replaced traditional big players such as Accenture and IBM in a study of the world's top outsourcing vendors.
U.S. company ACS came top of the ranking of the 50 best managed global outsourcing vendors for the second annual Black Book of Outsourcing study but the rest of the top 10 is notable for the absence of any of the other 'big six' outsourcers--Accenture, CSC, EDS, Hewlett-Packard and IBM.
Instead they are replaced by India's Satyam, Infosys, Patni Systems, Tata Consulting Services and HCL who came second, fifth, sixth, seventh and eighth respectively.
HP came in at number 13 on the rankings list followed by Accenture at 22, IBM--last year's No. 1--at 35, EDS at 36 and CSC next to the bottom at number 49.
Notable names to drop completely out of the top 50 rankings from last year's study include Atos Origin and Siemens Business Services, while the 'freshman 15' new entries this year indicate further changing of the guard ahead with the likes of Russian offshore outsourcer Luxsoft coming in at No. 45.
The survey, in conjunction with Sourcing Magazine, questioned 12,755 qualified outsourcing purchasers or users and 3,340 outsourcing industry employees, asking them 26 questions on leadership impact, influence, management performance, client satisfaction, employee satisfaction and organizational excellence.
The companies were then rated on a 100-point scale based on the responses from buyers and employees. The total list ranks 872 outsourcing vendors in 63 countries worldwide.
Andy McCue of Silicon.com reported from London.
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