IT service management appears to be resonating well with companies in the Asia-Pacific region, where the adoption rate of Information Technology Infrastructure Library (ITIL) best practices is highest in the world.
According to a recent BMC-Pink Elephant study, 59 percent of the 73 survey respondents said they managed their SAP environments as part of an ITIL initiative. The survey polled SAP, BMC and Pink Elephant's user base in the region.
ITIL was also the best practice framework of choice, with 89 percent of respondents implementing it. The other choices in the survey, such as Six Sigma, ISO 20000 and Cobit, hovered around the 20 percent mark, with Six Sigma coming closest to ITIL in the rankings.
Tom Schodorf, BMC's vice president of sales and services for Asia-Pacific, told ZDNet Asia in an interview that despite Asia's readiness for adoption, knowledge levels still lag behind that of countries such as the United States.
"Asian IT shops seem to require more handholding in implementation," Schodorf said. "But that gap is narrowing."
Ken Turbitt, director of global best practices at BMC, said that while the region has about a five-year lag behind the United States on ITIL awareness, its growth is accelerated by globalization and the booming demand for services in the region.
ITIL adoption in India, he added, began three years ago in an effort to meet the outsourcing demand from the West; since ITIL accreditation is mandatory by U.K. and U.S. governments, outsourcing partners globally have to comply.
Turbitt, an ITIL expert, is in Singapore for a BMC roadshow promoting ITIL version 3.
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