U.K. tops tech support survey

By Gemma Simpson, Special to ZDNet Asia
Thursday, August 30, 2007 11:56 AM

British companies are leading the way for IT support.

More than three-quarters (78 percent) of IT professionals in the United Kingdom said their IT support is "excellent" or "good", according to research.

Across Europe, the Middle East and Africa this figure falls to 76 percent and globally it is 77 percent, in a poll run by research house IDG for Unisys.

U.K. companies also offer greater levels of assistance to workers, with more than half (52 percent) of businesses offering 24x7 IT support.

Only one-third (34 percent) of companies in EMEA and 40 percent of companies globally offer such round-the-clock assistance.

Three-quarters of U.K. workers use computers or computer-driven devices, with 48 percent of the United Kingdom's companies approving of staff using corporate IT systems for personal projects.

But Blighty is lagging behind the rest of the world for dishing out mobile devices to its staff, with 46 percent using these gadgets for work, compared to 54 percent across EMEA and 49 percent globally.

Gemma Simpson of Silicon.com reported from London.


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