This is just one of the value added features VMS Technology has developed as it touts a new communication server which function as a complete communications clearing house.
The homegrown company which has set a goal to be a global Computer Telephony (CT) product supplier, is out to stamp its mark on the computer telephony industry.
Its latest innovation--TECS (Total Enterprise Communication Server) launched Thursday is a communication server that features full telephone/PBX functions, unified messaging, automated attendant, phone book, PC-phone, automatic call distribution, Internet telephony, interactive voice response system, Internet-based configuration and open CT server.
Designed with an eye towards integration with e-commerce infrastructures, TECS, according to User Services engineer, Peter Yong, lets users "dial" their computers and listen to their emails.
"It is as simple as checking your voicemail. Using text-to-speech technology, we use a voice engine to convert text messages and translate them into voice," he said.
"For fax mail, a user would normally get an attachment in graphical form. Using TECS, the server will announce over the phone that a fax mail has been received but would not read out the entire content," Yong explained.
He added that the company is currently developing a digital card, slated for launch in the first quarter of next year, to complement existing analog cards.
With the digital card, companies can introduce more CO lines (used for incoming and outgoing calls) to be connected to their main server. With one single card, the client can have at his or her disposal 120 CO lines. The extension lines will still remain in the analog card.
"This enables companies to provide DID (direct lines) to key people in the organization instead of extensions," Yong told Malaysia.CNET.com in an interview.
TECS will also auto-forward the call to the executive's voice mail if the line is busy using its auto attendant feature. The price of the digital card was not made available.
To help market this new server, the MSC-status company will adopt the ASP (Application Service Provider) model.
Its president Yong Kok Leong added the communication server will be priced aggressively from a rental cost of RM1,000 per month, the rates depending on modules of functionalities required by customers.
"The fact that we can offer such capabilities at such a price point, is a testament that this product is in its own league. We hadn't seen any such systems in the market at that suite spot," he said.
Yong estimates the Communication Server to contribute more than 50 percent towards overall revenue.
VMS Technology is now targeting organizations which has about 50 to 100 phone line extensions. Yong claimed that for each additional extension, the customer need only pay RM20 for each upgrade.
VMS Technology which has a network of more than 400 distributors and resellers in more than 20 countries, intends to further expand regionally in the next two years. Target markets for the future are India, Thailand, Indonesia, Greater China and Korea.
"Our initial focus will be on English-speaking countries. With the expansion, we believe we can grow two to three times more than we did in 1999," Yong said.
VMS Technology spends RM4 to RM5 million a year or close to half of its revenue on R&D activities.
It received RM2.2 million from the MSC R&D grant scheme (MGS) in 1997 and RM3.2 million in 1998. In May this year, it secured a venture capital fund of RM6 million from Multimedia Development Corporation's (MDC) venture arm, MSC Venture One.
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