Twitter may charge companies that 'tweet'

By Steven Musil, CNET News.com
Wednesday, February 11, 2009 10:13 AM

It seems that Twitter may have figured out a way to make money.

Biz Stone, co-founder of the microblogging site, told Marketing magazine that his company is considering charging companies that use the service to market their brands.

"We are noticing more companies using Twitter and individuals following them," Stone said. "We can identify ways to make this experience even more valuable and charge for commercial accounts."

While he declined to discuss how much Twitter would charge, Stone did say that individual users would not be charged.

Several companies have found a new revenue stream trickling out of the service. Fire-sale startup Woot showed that it is possible to take advantage of Twitter's rapid-fire nature to advertise fleeting deals; shoe retailer Zappos has gotten praise for using Twitter for customer service. Low-cost airline JetBlue also uses Twitter for both fare deals and customer service.

PC maker Dell, which has 80 different Twitter feeds and about 11,000 followers, has been experimenting with the service as a tool for customer service, public relations, and now advertising. Dell revealed late last year that its "Twitter sale alerts" have added up to about US$1 million in revenue.

However, Bob Pearson, vice president of communities and conversations at Dell, is quick to point out that it isn't dependent on the service.

"If it becomes complicated and costly, our instinct would be to move elsewhere," Pearson told the magazine. Other companies questioned about such a pay-to-market scheme gave the magazine similar responses.

The idea has been floating around for a while. Last October, my colleague Caroline McCarthy reported Twitter was mulling the idea of offering premium accounts for businesses that want to use it as a marketing tool, and that its acquisition of search tool Summize may start to play into an advertising model.

Twitter closed a US$15 million funding round in May, bringing it total funding to US$20 mllion, and is thought to be worth close to US$250 million.

This article was first published as a blog post on CNET News.


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