Create alert25077 results for "Customer resource management CRM"
Beyond CRM: How to improve customer interactions
Insight perspective Customers have much more power these days, so why do so many companies fail to build a proper strategy to engage them and win their loyalty? An analyst points out what needs to be done.
Tags: Enterprise resource planning (ERP), Customer resource management (CRM), Social Networking, Customer Loyalty, Communication, CRM, Tool, competitive advantage, Quocirca, Customer
Contact center by phone still popular in Asia
News Calling contact center still preferred method for Asian customers seeking tech help, even with emergence of new media tools, says market specialist.
Tags: Customer support, Customer resource management (CRM), Business development/management, Contact Center, Nagi Kasinadhuni, Datacraft/Dimension Data, Toni Ruotanen, Phone, Microsoft Corp., Asia
Oracle has customers over a barrel
News As CEO Larry Ellison tries to extend the company's reach into hardware, more corporate clients fret about its high prices and tough tactics.
Tags: Databases, Customer resource management (CRM), Cost control, Customer support, software company, Stock, Sun Microsystems Inc., Customer, audit, Oracle Corp.
Microsoft to integrate Twitter into its CRM
News Businesses will be able to use Twitter to engage customers through Microsoft's Dynamics CRM software within the next few weeks.
Tags: Customer resource management (CRM), Twitter, CRM, Sales, social networking, customer-relationship management software, monitor, Salesforce.com Inc., Customer resource management (CRM)
Google tries its own take on customer service
News Not surprisingly, the search giant thinks automation and innovation are important. But as CEO Eric Schmidt says, everyone wants to wring a neck when things go wrong.
Tags: Customer support, Software-as-a-service (SaaS), Services, Google Inc., Phone, sales team, Customer support, Services, Software-as-a-service (SaaS), Sales
Keeping up with fashion
News case study Sri Lankan garment manufacturing giant, Brandix, embarked on a full scale ERP implementation to keep up with the fast-changing demands of customers.
Tags: Enterprise resource planning (ERP), Customer resource management (CRM), SAP AG, CRM, Manufacturing, Lawson Software Inc., ERP, ERP system, Brandix, Lalith Withana
Companies not cutting back on software investments
News Most user organizations in Asia-Pacific excluding Japan region will not reduce their spending on software in next 18 months, says IDC.
Tags: Customer resource management (CRM), Software-as-a-service (SaaS), Infrastructure/architecture management, Infrastructure Management, Vietnam, Investment, International Data Corp., Asia-Pacific, Singapore, Indonesia
How Microsoft plans to make its mark in CRM
Insight newsmaker The software giant is well placed to take the lead in the CRM arena with its on-demand and packaged software, not to mention a US$1 billion annual infrastructure budget, says exec Brad Wilson.
Tags: Customer resource management (CRM), Strategy, Utility computing, Software-as-a-service (SaaS), Microsoft Corp., CRM, e-Service, On-demand, Sales, Server Price
SaaS to hit $298M in Asia-Pacific
News Software-as-a-service will climb 18 percent to churn US$298 million in 2009, growing six-fold higher than overall software market, IDC predicts.
Tags: Software-as-a-service (SaaS), Customer resource management (CRM), Budgeting/cost control, Software-as-a-service, China, India, International Data Corp., CRM, information technology, Budgeting/cost control
Retailers must innovate amid downturn
News Through ICT, Malaysian retailers can be leaner and more agile to respond to changing market forces and provide services that better meet changing consumer needs.
Tags: Strategic analysis, Customer resource management (CRM), Enterprise resource planning (ERP), Data warehousing/business intelligence, Software, eBay Inc., Information And Communication Technology, Malaysia, Lifestyle Segmentation, sales revenue
SAP in SaaS strategy shift
News The business software maker, which has struggled to adapt to software-as-a-service, says it will allow customers to mix traditional applications with its online services.
Tags: Software-as-a-service (SaaS), Cloud computing, Customer resource management (CRM), Enterprise resource planning (ERP), SAP AG, Marc Benioff, CRM, Accenture Ltd., Software-as-a-service (SaaS), Cloud computing
SugarCRM adds mobile, collaboration tools
News A new beta-test version of the popular open-source CRM software promises to work better with other Web services, and it adds mobile and collaboration features.
Tags: Customer resource management (CRM), Open source, Web services, Business applications, Mobile, CRM, Tool, Web Service, On-demand, collaboration tool
Asean midsize firms' CRM spending 'nascent'
News Spending on customer relationship management by region's midsize businesses is small but will grow 18 percent despite downturn, finds new study by AMI-Partners.
Tags: Customer resource management (CRM), Sales force automation, Software-as-a-service (SaaS), Utility computing, Software, CRM, Tool, Midsize Business, Singapore, Sales
Customer support, the new sales force
News During downturn, support agents' expertise at satisfying customers can also be tapped to generate sales leads, says service operations head.
Tags: Customer support, Support, Training, Asia-Pacific, Sales, Customer, agent, sales force, customer service, call-center
Facebook's mounting customer service crisis
News It's unclear how many members still can't access their accounts after Facebook acknowledged a database issue, but one thing's for sure: the ones locked out are steaming mad.
Tags: Web 2.0, Facebook, Web 2.0, Robert Scoble, screen name, Plaxo Inc., Cable, e-mail, IM, customer service
