Create alert20310 results for "Customer support"
Google tries its own take on customer service
News Not surprisingly, the search giant thinks automation and innovation are important. But as CEO Eric Schmidt says, everyone wants to wring a neck when things go wrong.
Tags: Customer support, Software-as-a-service (SaaS), Services, Google Inc., Phone, sales team, Customer support, Services, Software-as-a-service (SaaS), Sales
Smaller APAC telcos innovate to compete
News Tier two and three mobile operators in Asia-Pacific bank on innovative services to grow, says market player, who adds Singapore telcos can do more.
Tags: Customer support, Convergys Corp., Hutchison, Operator, BSS, Asia-Pacific, Singapore, Indonesia, billing, average revenue per user
Customer support, the new sales force
News During downturn, support agents' expertise at satisfying customers can also be tapped to generate sales leads, says service operations head.
Tags: Customer support, Support, Training, Asia-Pacific, Sales, Customer, agent, sales force, customer service, call-center
Oracle has customers over a barrel
News As CEO Larry Ellison tries to extend the company's reach into hardware, more corporate clients fret about its high prices and tough tactics.
Tags: Databases, Customer resource management (CRM), Cost control, Customer support, software company, Stock, Sun Microsystems Inc., Customer, audit, Oracle Corp.
Contact center by phone still popular in Asia
News Calling contact center still preferred method for Asian customers seeking tech help, even with emergence of new media tools, says market specialist.
Tags: Customer support, Customer resource management (CRM), Business development/management, Contact Center, Nagi Kasinadhuni, Datacraft/Dimension Data, Toni Ruotanen, Phone, Microsoft Corp., Asia
Canon may follow Xerox's BPO plunge
News Singapore execs say Canon "open" to strengthening partnerships and acquisitions, following rival Xerox's buy of U.S. business process outsourcing firm.
Tags: Services, Components, Customer support, Xerox Corp., partnership, Canon Inc., Singapore, Business Process, BPO, Environment
Going from free to premium
Videos Listen to customers to find out what they will pay for
Tags: Customer support
Pacnet centers call operations in M'sia
News Internet communications provider, Pacnet, chooses Malaysia as its base for its new all-IP customer center facility, which will handle the bulk of its global call workload.
Tags: Customer support, IP, Tool, Malaysia, Pacific Internet, video IM, video instant messaging tool, Pacnet, network, Kuala Lumpur
APAC contact centers eye UC, hosted services
News Contact center applications spend in region will grow slightly in 2009, with part of expenditure going to unified communications and hosted services, finds new report.
Tags: LANs and WANs, Customer support, Services, Contact Center, Outsourcing, IP, Asia-Pacific, TCP/IP, research analyst, Frost & Sullivan
Sony needs a common-sense czar
News Three years after Sony was caught loading rookits onto CDs, the company has reportedly recently spied on children.
Tags: Customer support, Privacy, Rootkit, FTC, Computer, Britney Spears, Associated Press, software, marketing, public relations
Beyond CRM: How to improve customer interactions
Insight perspective Customers have much more power these days, so why do so many companies fail to build a proper strategy to engage them and win their loyalty? An analyst points out what needs to be done.
Tags: Enterprise resource planning (ERP), Customer resource management (CRM), Social Networking, Customer Loyalty, Communication, CRM, Tool, competitive advantage, Quocirca, Customer
EMC eyes smaller companies in Singapore
News Storage vendor sees good business opportunities from midsize and growing organizations still keen to spend on IT despite economy.
Tags: Storage, Customer support, IT budgeting, Content Management, data backup, Archiving, EMC Corp., Singapore, compliance, storage company
Forrester: Vendors showing more price flexibility
News Software vendors have been obliged to be more accommodating on pricing with their customers as a result of the economic crisis, finds new study.
Tags: Business applications, Protocols and platforms, Software licensing, Customer support, Forrester Research Inc., SAP AG, software company, KPI, network, strategy
Accenture to acquire Nokia's Symbian service experts
News About 165 people will be transferred to Accenture as a result of the deal for Nokia's Symbian Professional Services unit.
Tags: Symbian, Customer support, Acquisitions, Smart Phone, Accenture Ltd., operating system, Symbian Inc., Symbian OS, phone, professional services
User community growing influence on business
News As social networks play increasingly important role in a company's growth strategy, so will their impact on how business policies are formed, say experts.
Tags: Web sites, Web 2.0, Privacy, Customer support, Best strategies, User Community, Social Media, Privacy Policy, Terms Of Service, business strategy
