Create alert18222 results for "Customer support"
Nexus One puts test on customer service
News Google tends to handle customer service through message boards and e-mail, eschewing phone support might not work in smartphone business.
Tags: Smart phones, Customer support, Google Inc., Nexus, Branding, PC Company, Phone, Pacific, International Data Group, message board
SAP ditches shift to pricier support
News Feedback from customers spurs the software maker to adopt tiered pricing and freezes fees for enterprise support at 2009 levels.
Tags: Support, Customer support, SAP AG, Leo Apotheker, CEO, software company, business software company, business software, Customer support, Support
Customer support, the new sales force
News During downturn, support agents' expertise at satisfying customers can also be tapped to generate sales leads, says service operations head.
Tags: Customer support, Support, Training, Asia-Pacific, Sales, Customer, agent, sales force, customer service, call-center
Windows 7 leaving Redmond's help desk less busy
News Microsoft says it has gotten only about half as many calls with Windows 7 as it had anticipated. In part, though, that's also due to the fact more people are going online for PC help.
Tags: Help desk, Customer support, Microsoft Windows, Apple Inc., video driver, Twitter Inc., Microsoft Corp., Microsoft Windows 7, Sales, Customer Satisfaction
Wanted at Google: Nexus One phone support
News After smartphone's launch, Google's online support model was jammed with frustrated customers. It's now looking for someone to build a phone support operation.
Tags: Handhelds, Mobile/Wireless, Google Android, Customer support, Google Inc., Nexus, Phone, California, advertisement, job
Oracle has customers over a barrel
News As CEO Larry Ellison tries to extend the company's reach into hardware, more corporate clients fret about its high prices and tough tactics.
Tags: Databases, Customer resource management (CRM), Cost control, Customer support, software company, Stock, Sun Microsystems Inc., Customer, audit, Oracle Corp.
Google tries its own take on customer service
News Not surprisingly, the search giant thinks automation and innovation are important. But as CEO Eric Schmidt says, everyone wants to wring a neck when things go wrong.
Tags: Customer support, Software-as-a-service (SaaS), Services, Google Inc., Phone, sales team, Customer support, Services, Software-as-a-service (SaaS), Sales
Pacnet centers call operations in M'sia
News Internet communications provider, Pacnet, chooses Malaysia as its base for its new all-IP customer center facility, which will handle the bulk of its global call workload.
Tags: Customer support, IP, Tool, Malaysia, Pacific Internet, video IM, video instant messaging tool, Pacnet, network, Kuala Lumpur
Smaller APAC telcos innovate to compete
News Tier two and three mobile operators in Asia-Pacific bank on innovative services to grow, says market player, who adds Singapore telcos can do more.
Tags: Customer support, Operator, Convergys Corp., Hutchison, BSS, Asia-Pacific, Singapore, Indonesia, billing, average revenue per user
Contact center by phone still popular in Asia
News Calling contact center still preferred method for Asian customers seeking tech help, even with emergence of new media tools, says market specialist.
Tags: Customer support, Customer resource management (CRM), Business development/management, Contact Center, Asia, Cisco Systems Inc., Nagi Kasinadhuni, Datacraft/Dimension Data, Toni Ruotanen, Phone
Amazon reportedly seeking out offline stores
News World's biggest online retailer reportedly searching for brick-and-mortar stores in United Kingdom to cash in on customer demand for click-and-collect.
Tags: E-commerce, Web sites, Customer support, Collection Point, Argos, U.K., Amazon.com Inc., Singapore, Web sites, Sales
Canon may follow Xerox's BPO plunge
News Singapore execs say Canon "open" to strengthening partnerships and acquisitions, following rival Xerox's buy of U.S. business process outsourcing firm.
Tags: Services, Components, Customer support, Xerox Corp., Canon Inc., partnership, Singapore, Business Process, BPO, Environment
APAC contact centers eye UC, hosted services
News Contact center applications spend in region will grow slightly in 2009, with part of expenditure going to unified communications and hosted services, finds new report.
Tags: LANs and WANs, Customer support, Services, Contact Center, Outsourcing, IP, Asia-Pacific, research analyst, Frost & Sullivan, unified communications
EMC eyes smaller companies in Singapore
News Storage vendor sees good business opportunities from midsize and growing organizations still keen to spend on IT despite economy.
Tags: Storage, Customer support, IT budgeting, Content Management, Archiving, EMC Corp., Singapore, data backup, compliance, storage company
Forrester: Vendors showing more price flexibility
News Software vendors have been obliged to be more accommodating on pricing with their customers as a result of the economic crisis, finds new study.
Tags: Business applications, Protocols and platforms, Software licensing, Customer support, Forrester Research Inc., SAP AG, software company, KPI, network, strategy
