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Google Translate now helps with pronunciation
News It's one thing to translate a word, but it's another thing to know how to correctly pronounce a word written in an unfamiliar character set. Google Translate just added that feature.
Tags: Service level management, Google Inc., Language, English, Service level management
S'pore startup to plug managed services hole
News Value Advantage wants to help managed services providers penetrate SME market, and address "disconnect" in how technology is packaged and sold.
Tags: Infrastructure/architecture management, Service level management, Services, Business, Small And Medium Enterprise, Canadian company, Greg Lipper, COO, CEO, Asia-Pacific
IT service levels: It's time to drop your standards
News Businesses could see IT service levels slip as tech departments cut back in the slowdown.
Tags: Service level management, Services, Service Level, Telecommunications, Standards, Gartner Inc., content management system, CIO, VP, recession
Thai managed services market booming
News The outsourcing market in Thailand contributes about 25 percent of the overall IT services market, worth US$856 million and expected to achieve double-digit growth.
Tags: Outsourcing, Web services, Service level management, Location-based services, Offshoring, Outsourcing, IT Services, Managed Security Service, Thailand, SLA
M'sian SMBs not demanding managed services
News There has to be more investment in awareness and marketing of managed communications services, to break the trend of low demand and supply for such services in the country, says analyst.
Tags: Service level management, Services, Network infrastructure, Business, Ovum, Mobile, Telecommunications, Survey, marketing communication, Small And Medium Business
Firms, vendors not keen on lower SLAs
News Despite economics of easing parameters in service level agreements, Asia's tech stakeholders warn against going down that path just to save money.
Tags: Service level management, Tata Consultancy Services Ltd., MessageLabs Ltd., Service Level, Asia, Asia-Pacific, SLA, Environment, CIO, e-mail
Analysts: Dell-Perot buy limited in reach
News Latest acquisition puts hardware maker in big leagues with the likes of HP, says Dell executive, but analysts are less optimistic about its impact.
Tags: Acquisitions, Service level management, Business, Hewlett-Packard Co., IBM Corp., Asia, Asia-Pacific, Small And Medium Business, analyst, Dell Computer Corp.
'Best effort' insufficient for cloud
News Cloud ecosystem needs operator participation to provide single point of blame, to win businesses' confidence in moving over, says consultant.
Tags: Service level management, Software-as-a-service (SaaS), Cloud computing, NTT Corp., SingTel, network, Uptime, Asia-Pacific, SLA, Service Management
Philippine govt dumps IBM, heads to Oracle-HP
News Country's pension agency ditches IBM and starts migration to system running Oracle database and HP servers, ending months of tensed relationship with Big Blue.
Tags: Database management, Databases, Service level management, Local Government, Database, SAP AG, Oracle Corp., CTO, Service level management, Databases
Yahoo's quest for respect
News New $100 million marketing campaign will emphasize that Yahoo has a personal touch as the company tries to balance its need to start anew while showing off its strengths.
Tags: Service level management, Web sites, Web 2.0, Interactive Advertising Bureau, Carl Icahn, Jerry Yang, Internet, strategy, Web 2.0, Service level management
Businesses to get more demanding of IT in 2009
News As the economy slumps, they are likely to expect more from their IT service suppliers in 2009 as quick returns on investment and efficiency become priorities.
Tags: Service level management, Open source, Network infrastructure, Outsourcing, Ovum, ITIL, IT Services, Cloud Computing, Silicon.com, information technology
Microsoft opens mega data center in Dublin
News The first Microsoft mega data center outside the US will take advantage of the 'cool climate' and will power Azure and Bing, the company says.
Tags: Service level management, Green IT, Servers, Ray Ozzie, mW, Carbon Footprint, Server, U.S., blog, data center
New standard lets browsers get a grip on files
News The Files interface, now a draft at the World Wide Web Consortium, could lead to better uploading and other chores. It's largely built into Firefox 3.6.
Tags: Web browsers, Service level management, Google Inc., File, Web Browser, Photo-sharing, Web-based Application, W3C, Mozilla Corp., Web Application
Firefox hopes to one-up IE with fast graphics
News Windows 7 features called Direct2D and DirectWrite will speed up Internet Explorer 9 performance. But Firefox hopes it might retool for the same benefit first.
Tags: Web browsers, Service level management, Google Inc., Direct2D, DirectWrite, Bas Schouten, Microsoft Corp., Web Browser, Graphics, Mozilla Corp.
Google tries its own take on customer service
News Not surprisingly, the search giant thinks automation and innovation are important. But as CEO Eric Schmidt says, everyone wants to wring a neck when things go wrong.
Tags: Customer support, Software-as-a-service (SaaS), Services, Google Inc., Phone, sales team, Customer support, Services, Software-as-a-service (SaaS), Sales
