Create alert14786 results for "Support"
Customer support, the new sales force
News During downturn, support agents' expertise at satisfying customers can also be tapped to generate sales leads, says service operations head.
Tags: Customer support, Support, Training, Asia-Pacific, Sales, Customer, agent, sales force, customer service, call-center
Deadline looms for end of XP, Office 2003 support
News Mainstream support for Office 2003 and Windows XP will end Apr. 14, with maintenance available only to users who have signed up for extended support.
Tags: Microsoft Windows, Customer support, Microsoft Corp., Microsoft Windows Vista, Butler Group, Microsoft Windows 7, Microsoft Office 2003, Microsoft Office 2007, patch management, Microsoft Windows XP
Smaller APAC telcos innovate to compete
News Tier two and three mobile operators in Asia-Pacific bank on innovative services to grow, says market player, who adds Singapore telcos can do more.
Tags: Customer support, Convergys Corp., Operator, Hutchison, BSS, Asia-Pacific, Singapore, Indonesia, billing, average revenue per user
Going from free to premium
Videos Listen to customers to find out what they will pay for
Tags: Customer support
Contact center by phone still popular in Asia
News Calling contact center still preferred method for Asian customers seeking tech help, even with emergence of new media tools, says market specialist.
Tags: Customer support, Customer resource management (CRM), Business development/management, Contact Center, Nagi Kasinadhuni, Datacraft/Dimension Data, Toni Ruotanen, Phone, Asia, Microsoft Corp.
Google tries its own take on customer service
News Not surprisingly, the search giant thinks automation and innovation are important. But as CEO Eric Schmidt says, everyone wants to wring a neck when things go wrong.
Tags: Customer support, Software-as-a-service (SaaS), Services, Google Inc., Customer support, Phone, sales team, Services, Software-as-a-service (SaaS), Sales
Govt support key to mushrooming startups
News Countries eyeing a flourishing startup landscape should invest generously and court foreign investors, Israeli venture capitalist tells Singapore audience.
Tags: Venture capital, Israeli Government, Start-up, Information Technology, Information And Communication Technology, Singapore, Government, Israel, founder, knowledge
Telcos could do more with biz intelligence
News Telecoms operators in the region are not doing enough with business analytics, and could take a leaf from the retail industry, says Frost & Sullivan analyst.
Tags: Support, Data mining & analysis, Operator, Telecommunications, BSS, Asia-Pacific, business analytics, billing system, competitive strategy, Frost & Sullivan
Open source adoption 'anomaly' in Philippines
News Country's private sector is unexpected early adopters of open source, which analysts say will be further boosted by entrance of Google's upcoming Chrome OS.
Tags: Open source, Support, Open-source Software, Philippines, Google Inc., International Data Corp., Survey, Asia-Pacific, Open source, Melvin G. Calimag
Oracle has customers over a barrel
News As CEO Larry Ellison tries to extend the company's reach into hardware, more corporate clients fret about its high prices and tough tactics.
Tags: Databases, Customer resource management (CRM), Cost control, Customer support, software company, Stock, Sun Microsystems Inc., Customer, audit, Oracle Corp.
Forrester: Vendors showing more price flexibility
News Software vendors have been obliged to be more accommodating on pricing with their customers as a result of the economic crisis, finds new study.
Tags: Business applications, Protocols and platforms, Software licensing, Customer support, Forrester Research Inc., SAP AG, software company, KPI, network, strategy
Systems administrator's role changing via the cloud
News Commoditization of e-mail services, instant messaging. document storage and backups via the cloud is rendering many systems-administrator functions obsolete, says Google's sysadmin.
Tags: Desktops, Help desk, Web 2.0, Google Inc., Search Engine, Cloud Computing, system monitoring, Computer, Help desk, Nintendo Wii
Accenture to acquire Nokia's Symbian service experts
News About 165 people will be transferred to Accenture as a result of the deal for Nokia's Symbian Professional Services unit.
Tags: Symbian, Customer support, Acquisitions, Smart Phone, Accenture Ltd., operating system, Symbian Inc., phone, Symbian OS, professional services
IDC: UC moving mainstream in Asia
News The next year or two will see unified communications adoption among mainstream enterprise users outpace today's adoption by cutting-edge users.
Tags: Remote management, VoIP/IP telephony, Customer support, Telecommuting, Asia, International Data Corp., Video Conferencing, Survey, Asia-Pacific, Tool
Canon may follow Xerox's BPO plunge
News Singapore execs say Canon "open" to strengthening partnerships and acquisitions, following rival Xerox's buy of U.S. business process outsourcing firm.
Tags: Services, Components, Customer support, Xerox Corp., Canon Inc., partnership, Singapore, Business Process, BPO, Environment
