Aspect Software Inc.
2 Stories
Five common unified communications pitfalls
News With the hype about unified communications, industry experts discuss some mistakes firms may make when deploying such projects for the first time.
Wednesday, September 03 2008 07:14 PM
Tags: VoIP/IP telephony, Bandwidth, Communications, Security, Aspect Software Inc., software, unified communications, China, information technology, strategy
Asia continues call center investments
News The region's contact centers have continued growth despite the U.S. economic slump, with businesses placing greater emphasis on customer care, says analyst firm.
Tuesday, July 15 2008 06:54 PM
Tags: Customer support, Customer resource management (CRM), Contact Center, India, Investment, Philippines, Japan, Aspect Software Inc., Frost & Sullivan, agent
