Aspect Software Inc.
2 Stories

Five common unified communications pitfalls

News With the hype about unified communications, industry experts discuss some mistakes firms may make when deploying such projects for the first time.

Wednesday, September 03 2008 07:14 PM

Tags: VoIP/IP telephony, Bandwidth, Communications, Security, Aspect Software Inc., software, unified communications, China, information technology, strategy


Asia continues call center investments

News The region's contact centers have continued growth despite the U.S. economic slump, with businesses placing greater emphasis on customer care, says analyst firm.

Tuesday, July 15 2008 06:54 PM

Tags: Customer support, Customer resource management (CRM), Contact Center, India, Investment, Philippines, Japan, Aspect Software Inc., Frost & Sullivan, agent


 
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Export project data for future effort estimation

Tech Management

Learn to tweak your estimation matrix even further by analyzing the project data from your Microsoft Project schedule.


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Are telcos new drivers of outsourcing industry?

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The recent TPI Index from TPI highlighted an interesting trend where a few very large telco-to-telco contracts--instances where one telecommunications carrier outsources its network operations requirements to another telecommunications service..... by Michael Rehkopf

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