Benefit
5519 Stories
Beyond CRM: How to improve customer interactions
Insight perspective Customers have much more power these days, so why do so many companies fail to build a proper strategy to engage them and win their loyalty? An analyst points out what needs to be done.
Tags: Enterprise resource planning (ERP), Customer resource management (CRM), Social Networking, Customer Loyalty, Communication, CRM, Tool, competitive advantage, Quocirca, Customer
Why cloud turbulence will leave users unruffled
Insight perspective Cloud computing may result in upheaval, but not necessarily for developers or users, says Lori MacVittie.
Tags: Cloud computing, Data centers, Lori MacVittie, MacVittie, Information Technology, IP, IP Address, Consumer, Cloud computing, Server
'Green' mobile power offers new revenue
News Alternative power supplies can prove lucrative US$2.3 billion market for mobile operators and benefit 485 million mobile users without access to electricity grid.
Tags: Development/design, Network infrastructure, Mobile platforms/communications, Power supplies, surge suppression, Green IT, Phone, cell phone, revenue, mobile, Green IT
Slow site? Yahoo open-sources an app for that
News Sure, rivals could profit from Yahoo's release of Traffic Server as open-source software. But overall, Yahoo bets it'll gain more than it loses by giving it away.
Tags: Web sites, Web servers, Yahoo! Inc., Open Source, Google Inc., Apache Software Foundation, Traffic Server, Microsoft Corp., software, Web sites
Developed SMBs to increase IT services spend
News IT services expenditure among small and midsize firms in Australia, Korea and Japan will grow 10 percent from 2009 to 2013, says AMI.
Tags: Business, Services, Business, Information Technology, IT Services, Services, Small And Medium Business, Australia, Japan, Korea
Google Docs adds live sharing to folders
News Two features added to the productivity suite, multiple-file uploading and folder sharing, bring functionality found in other Google products.
Tags: E-mail servers, E-mail clients, Google Inc., shared folder, hard drive, Google Docs, Google Gmail, spreadsheet, Benefit, E-mail clients
Sage CRM joins Microsoft, Salesforce in the cloud
News Business-software maker is trialling a cloud version of its CRM software, following other providers such as Microsoft and Salesforce.
Tags: Software-as-a-service (SaaS), Cloud computing, CRM, Gartner Inc., Software-as-a-service (SaaS), Cloud computing, software-as-a-service, Internet, Benefit, Salesforce.com Inc.
Who cares about sourcing?
Blogs When was the last time your CEO got excited about sourcing? If you're like many others out there, you probably can't ...
'Ferociously loyal' users to stand by Sun
News Loyalty, cost and little reason to defect will help keep customers by Sun Microsystems' side, while the hardware vendor awaits approval of Oracle acquisition.
Tags: Servers, Server platforms, Acquisitions, Hewlett-Packard Co., IBM Corp., International Data Corp., Unix, Sun Solaris, Sun Microsystems Inc., Server
Virtualization: Get the contract right
Insight perspective Virtualization promises many business benefits--but only if you structure the agreement correctly. Lawyer Mark O'Conor offers some advice.
Tags: Virtualization, Software licensing, Cost control, Security, business continuity, intellectual property, Hardware, service provider, agreement, pricing strategy
How to develop a better estimation matrix
Techguide An expert discusses effort estimation and shares his efforts to develop a better estimation matrix based on actual project data.
Tags: IT Management, IT budgeting, IT project management, Project management, Estimate, Estimation Matrix, C, Andrew Makar, Microsoft Corp., Information Technology
Symantec eyes easier cloud security
News Security and storage vendor is developing capabilities to make data security management in and outside of the cloud, more "straightforward".
Tags: Cloud computing, Security Management, Business security, Cloud, Security, Tool, Singapore, Storage, Cloud computing, Server
Dell poised to benefit most from PC market recovery
News The PC maker will see improvement when its corporate customers start buying computers again later this year and into 2010.
Tags: Personal Computers, Hewlett-Packard Co., Intel Corp., Acer Inc., PC Company, Paul Otellini, International Data Corp., Recovery, analyst, Dell Computer Corp.
UK IT suppliers forced to invest in staff training
News U.K. IT suppliers have to commit to lifting their staff's tech skills if they want to win government contracts.
Tags: HR policies and procedures, IT Services, Supplier, Training, Workforce, Whitehall, Government, public sector, U.K., industry
UK makes its broadband splash
News U.K. government lays out its vision for digital future of Britain over coming years, covering topics such as broadband access, security, ICT literacy and copyright enforcement.
Tags: Business broadband, Personal broadband, Taxes, Universal Service, U.K., Public Service, liberalization, mobile network, fiber, benefit
