Business Service Management
22 Stories
Operating IT as a business still a challenge
Insight newsmaker The only department missing most of the efficiencies non-IT units within an organization boast about, is often the IT department, says BMC CTO.
Tags: Asset/resource/knowledge management, IT project management, Service level management, Organization, Business, Business Service Management, SLA, BMC Software Inc., Environment, Department
Software is HP's 'fastest growing' unit
News IT giant's software arm is worth US$3 billion in 2008, compared to US$1 billion in 2005, but HP remains cautious on cloud strategy, say company execs.
Tags: Software-as-a-service (SaaS), Utility computing, Hewlett-Packard Co., Electronic Data Systems Corp., Cloud Computing, Vienna, business technology, business technology optimization, Quality Center 10.0, UCMDB 8.0
IT service management gains momentum
News Countries such as Singapore and Hong Kong will spur adoption of ITIL, says president of the Singapore itSMF chapter.
Tags: IT Management
HP to bulk up software group with Bristol buy
News Company said Bristol's transaction-monitoring software complements the testing and systems monitoring products it gained through its Mercury Interactive buy.
BMC to buy identity management specialist
News With Calendra's software, BMC says, it will be better able to cater to customers using technologies made by multiple vendors.
Tags: Business applications
IBM to acquire Micromuse for US$865 million
News Deal is designed to give IBM's Tivoli software portfolio a boost with Micromuse's network management.
Tags: IT Management, Service level management
BMC update aims to nip downtime in the bud
News Batch scheduler revamp promises to fend off application failures and boosts BMC's service management push.
Survey: IT and business out of sync
News Companies still think that IT is not aligned with business objectives, a new market perception study reveals.
Tags: IT Management, Business applications, SMB
U.S. businesses struggle with SOA complexity
News A study finds nearly one in five IT decision-makers surveyed whose companies have deployed service-oriented architecture, say SOA has created unexpected complexity.
Tags: IT Management, Protocols and platforms, Business applications
Customer churn is businesses' greatest fear
News Customers hopping service providers is costing businesses in the region US$66.32 billion a year, with the figure growing, according to BMC study.
Tags: Customer support, Customer resource management (CRM), SMB
BMC plans a 'simple' attack on the mid-market
News The software vendor is on a long term strategy to make our products faster time to value and easier to install, says its CEO Bob Beachump.
Tags: Business Strategies & Functions, Infrastructure/architecture management, Business applications, IT Governance
Diploma to fill ITSM skills gap
News Singapore polytechnic teams up with BMC Software to train students in IT services management, a move aimed at easing a skills shortage.
Tags: Standards, Infrastructure/architecture management, Service level management, Business development/management
Put in-house service on a scoreboard
News To better assist employees, IT departments need more control over change processes and SLAs, says an enterprise management vendor.
Tags: IT Management, Security, Operations
Think you're not ready for cloud?
Insight perspective Your business may already be getting to grips with the fundamental practices needed to bring cloud computing to life, says analyst.
Tags: Cloud computing, Web services, Service, SLA, accountability, Cloud computing, business service, monitoring, service provider, accounting
3 Questions: Moving beyond strategic business alignment
Insight Business Services Management is all about viewing IT from a business perspective. BMC software offers tools that help you work at that.
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