Client Relationship
28 Stories
Selling the IT vision
Insight perspective Does your organization understand what IT does--and why? IT director Peter Birley offers some advice on how to make sure the line-of-business counterparts do.
Tags: Mission and vision statements, IT Management, Corporate culture, Business, Sales, Rational Quantify, client relationship, Opposite, Mission and vision statements, CIO
Enhance PM skills with a mentoring program
Insight Here's an explanation of how to develop a mentoring program and tips on making it as robust and valuable as possible.
Why IT business alignment veers off track and how you can keep it on course
Insight It's one thing to say that IT is aligned with business strategy and another to make sure it's happening.
Deutsche Bank: Why we use India and Russia
News Banking giant weighs its offshoring options between Russia and India, as Russia emerges as a favorite near-shoring location.
Tags: IT outsourcing, Outsourcing, Offshoring
Dealing with nightmare clients
Insight Getting mired in a contentious client relationship is like being stuck in a tar pit: You just keep sinking. But what do you do when dipping into the tar pit becomes inevitable?
Turning around a nightmare client relationship
Insight If you think that the problems you face with a nightmare client seem insurmountable, read on to find out how you can rebuild the relationship with three easy steps.
New Office product to simplify forms
News CEO Steve Ballmer on Wednesday is expected to announce XDocs, which is intended to make it easier for companies to generate and tabulate data using electronic forms.
How much should a contractor pay a subcontractor?
Insight A long-time employee has decided to make consulting his profession, and he's not sure what kind of cut a prime contractor should take from the bill before paying the subcontractor. Here's our advice.
Making the jump from employee to full-time consultant
Insight If you think that your technological prowess makes you a good candidate for IT consultant, you're only partially correct. You must consider a few nontechnical attributes as well.
What the credit crunch means for IT
News news analysis The implications of the credit crunch may prove more positive for some sectors of the technology industry than for others.
Tags: Financial, Outsourcing, IT outsourcing, Bank Of America Corp., Outsourcing, India, Outsourcing Company, business intelligence, software, job
10 things to know about great customer service
Techguide Building a strong tech/customer relationship requires some diligence on your part, but the results are worth it. Jeff Dray offers a list of the practices that have helped him develop an effective and rewarding customer rapport.
Career roadblocks: Barriers to success for net admins
Insight There are a lot of rungs on the net admin career ladder, and a number of factors can keep you from climbing it. Weigh in on what you think could be blocking your progress.
Changepoint 8.0 turns the IT department into a service business
Insight Changepoint wants to change the way IT managers think about the role IT plays in the organization.
Evaluate agreements with clients to grow your business
Insight Sometimes, the seemingly perfect agreement between you and your client turns out to be a bad fit. How can you decide when it's best to renegotiate the scope of the work or release the client? Here's what several consultants recommend.
Leave with what's legally yours when the contract ends
Insight When he learned that his firm was getting the boot and another was taking over the project, a consultant deleted files from the client's workstations. It was his legal right to do so, but how did the client react? Find out what happened.
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