Computer Telephony Integration
7 Stories
Contact center by phone still popular in Asia
News Calling contact center still preferred method for Asian customers seeking tech help, even with emergence of new media tools, says market specialist.
Tags: Customer support, Customer resource management (CRM), Business development/management, Contact Center, Nagi Kasinadhuni, Datacraft/Dimension Data, Toni Ruotanen, Phone, Asia, Microsoft Corp.
OpenNet wins Singapore broadband bid
News update Singapore infocomm regulator appoints consortium as network company to build the physical infrastructure of country's next-generation broadband network.
Tags: Business broadband, Personal broadband, SingTel, Fiber, Dr., Singapore, Broadband, consortium, Environment, computer telephony integration
City Telecom drops out of S'pore NBN bid
News Hong Kong-based telco has left Infinity consortium bidding for tender in Singapore's national broadband network project. Local carrier StarHub takes over as lead.
Tags: Next-generation technology/networks, LANs and WANs, Starhub, Mobile, Telecommunications, Singapore, consortium, computer telephony integration, FTTH, financial
Call centers to thrive amid downturn
News The call center industry in Asia Pacific will sustain growth over the next 5 to 6 years despite the worsening economic climate and the aftermath of the terrorist attacks on US soil in September, which have both led to reduced spending among companies.
WorldGroup Consulting aims for 75% growth in Malaysia
News WorldGroup Consulting (M) Sdn Bhd is bullish about the CRM and e-business consulting services market particularly because the adoption rate of such solutions in Malaysia is still relatively low.
Alcatel-Lucent deepens focus on services
News It eyes an addressable market opportunity of US$12.7 billion from various government stimulus packages; says services growth is No. 1 priority.
Tags: Government, Mobile platforms/communications, Network infrastructure, Infrastructure/architecture management, Nortel Networks Corp., Contact Center, Outsourcing, Alcatel, Avaya Inc., Environment
Datacraft re-engineers in Asia
News Datacraft Asia plans to revive its network systems integration business with an aggressive focus on Internet-based services to its major corporate customers.
