Crm System
69 Stories
IT: Set your sights high
Insight perspective In a depressed economic climate, IT should raise its sights and help the business generate revenue, says analyst.
Tags: Business Strategies & Functions, Infrastructure/architecture management, IT Governance, IT Budget, CRM, IT-spending, Sales, software, marketing, revenue
How Microsoft plans to make its mark in CRM
Insight newsmaker The software giant is well placed to take the lead in the CRM arena with its on-demand and packaged software, not to mention a US$1 billion annual infrastructure budget, says exec Brad Wilson.
Tags: Customer resource management (CRM), Strategy, Utility computing, Software-as-a-service (SaaS), Microsoft Corp., CRM, e-Service, On-demand, Sales, Server Price
Managing UOB's critical IT pipes
Insight IT chief Susan Hwee keeps vigil over the United Overseas Bank's IT systems and operations, all of which have become an integral part of the business.
Tags: IT Management, IT budgeting, Budgeting/cost control
RIM reveals BlackBerry roadmap
News Mobile company lays out business plans for Blackberry with "prosumers" in its sight.
Tags: Business plans, Mobile, BlackBerry, Customer resource management (CRM), RIM BlackBerry, SAP AG, Small And Medium Enterprise, Research In Motion Ltd., phone, CIO
Salesforce hits 500,000-user milestone
News After being hit by performance issues last Christmas, the on-demand CRM firm sees revenues rise 64 percent year-on-year in second quarter.
Tags: Business applications, Customer resource management (CRM), Sales force automation
The enterprise service bus pulls in
Insight The IT industry is in the throes of an integration revolution now. David Berlind looks at the efforts by key application vendors and how the bus-oriented architecture is shaping up.
Tags: Business applications, Software integration, Web services
The definitive mid-market CRM system from Microsoft
Insight Here are the features of Microsoft CRM, along with a look at how this highly integrated CRM solution makes a compelling argument to use more Microsoft.
Is CRM now a 'must-have' for firms of all sizes?
News Smaller midmarket organizations now realize they must invest in customer relationship management--and they have the budget to do so.
Tags: Customer support, Customer resource management (CRM), SMB
Siebel to tackle apps integration
News Siebel Systems plans to release a set of new tools that will make it easier to exchange data among its customer relationship management applications and other business products.
Microsoft stakes application future on integration
News The software giant's ability to integrate its ERP and CRM applications with its other software products will be crucial to its performance.
Tags: Software integration, Business applications, Customer resource management (CRM), Enterprise resource planning (ERP)
XML for exchanging data
Insight Let’s say your organization sells shirts, but another organization makes them. You have data about each shirt regarding its size, color, and material, but your organization’s customer relationship management system and the manufacturer’s enterprise resource planning system each read this data differently. When systems read data differently, they can’t share it. Extensible Markup Language (XML) can solve that problem.
EDS embraces newest Siebel applications
News The IT services giant gets its hands into Siebel's upcoming CRM release as part of an internal enterprise overhaul.
Tags: Customer resource management (CRM), Services
CRM and the art of data capturing
News Companies are scrambling to implement CRM solutions and integrate all their customer contact points. However, most find capturing customer data or feedback the most difficult part of implementing their CRM strategy.
Members describe bonus plans that actually work
Insight Although bonus plans are not as common or as generous as they were during the boom years, consulting firms still use them to reward and retain valuable workers. Here are a few real-life examples of effective bonus plans.
Gaming fuels storage demand in Macau
News Macau's liberalized gaming industry will be the next big market for computer storage network systems and other advanced enterprise applications.
