Crm System
69 Stories
VoIP: Is it for you?
Insight Voice over IP is garnering strong market interest in Australia. Here's a look at a few companies that are ahead of the pack.
Tags: VoIP/IP telephony
Is CRM all it's cracked up to be?
News Despite the hoopla, the customer-centered software often fails to deliver.
Microsoft previews next-generation CRM
News The software giant takes the wraps off its new cutomer relationship management system.
Tags: Microsoft Windows, Customer resource management (CRM)
Gaming fuels storage demand in Macau
News Macau's liberalized gaming industry will be the next big market for computer storage network systems and other advanced enterprise applications.
CRM: Dream or nightmare?
Insight Peruse any recent survey of CIOs and you could conclude that the letters "CRM" are the Holy Grail for corporations, promising to smooth customer relations and improve the bottom line.
SAP updates tools for managing customer relations
News One analyst says the package is "nothing revolutionary" but notes the company may pull ahead of rivals anyway.
Tags: Customer resource management (CRM), Enterprise resource planning (ERP), Sales force automation
Competitors eye Microsoft's CRM moves
News Strong shoulder may be next as the firm targets customer relationship management.
The triple 'S' effect
News IT companies focus on triple 'S' in 2005--security, storage and service-oriented architecture.
Tags: Storage, Infrastructure/architecture management, Security, Storage software
Google switches on Apps Script
News Enterprise users of Google's Web-based office productivity suite can now add customized scripts to automate various business processes.
Tags: Web browsers, Enterprise Search, Tool, Web Service, Google Search, finance, Google Apps, spreadsheet, team, Web browsers
Keeping BT's tech agile
Insight Inspired by Google's model of rapid software development, BT is undergoing a similar initiative to bring its products to market in quicker time.
Tags: IT Management, Infrastructure/architecture management, Mobile/Wireless, Network infrastructure
Mobile operators: It's time to get personal
Insight The recession is making life harder than ever for mobile operators. A U.K.-based analyst looks at how customer relationship management can help.
Tags: Development/design, Network infrastructure, Mobile/Wireless, Mobile applications, Mobile, Operator, CRM, marketing, average revenue per user, customer service
OCBC hits a mobile milestone
Insight The Singapore bank shares the technical issues and lessons learnt in developing its mobile phone banking service.
Tags: Cellular phones, Mobile commerce
Understand service vs. server availability
Techguide To the end user, the number of hours and minutes that a particular server is up means nothing, but service availability is what's important.
Tags: Hardware, Storage, Servers
Use these four classifications to align projects in your company
Techguide Learn to differentiate IT systems and implement a portfolio mix according to your enterprise risk appetite.
Tags: Business Strategies & Functions, Project management, Risk Management, Project, Stock, entertainment, competitive advantage, change request, database clustering, bond
Building a better business case
Techguide A business case presents the cost and benefits of a proposed project, and is used as a tool to "sell" the project to the organization.
Tags: Project management, IT project management, CFO, Project, CRM, Tool, Patrick Gray, Prevoyance Group, CIO, vision
