Crm
761 Stories
Zoho: Cloud customization cheaper than on-premise
News Customization of cloud apps need not be costly and some companies can avoid customization altogether, says software-as-a-service player.
Tags: Cloud computing, Software engineering/development, Software, Red Hat Inc., CRM, McKinsey & Co., Singapore, Software, Cloud computing, API
Asean midsize firms' CRM spending 'nascent'
News Spending on customer relationship management by region's midsize businesses is small but will grow 18 percent despite downturn, finds new study by AMI-Partners.
Tags: Customer resource management (CRM), Sales force automation, Software-as-a-service (SaaS), Utility computing, Software, CRM, Tool, Midsize Business, Singapore, Sales
Cloud has huge potential in India's SMBs
News India's large number of small and midsize businesses and platform's low cost, high operational efficiency and scalability will drive cloud use there, say Nasscom members.
Tags: Cloud computing, Software-as-a-service (SaaS), Enterprise resource planning (ERP), Software, Computing, India, CRM, Small And Medium Business, ERP, Cloud computing
Sage CRM joins Microsoft, Salesforce in the cloud
News Business-software maker is trialling a cloud version of its CRM software, following other providers such as Microsoft and Salesforce.
Tags: Software-as-a-service (SaaS), Cloud computing, CRM, Gartner Inc., Software-as-a-service (SaaS), Cloud computing, software-as-a-service, Internet, Benefit, Salesforce.com Inc.
Microsoft to integrate Twitter into its CRM
News Businesses will be able to use Twitter to engage customers through Microsoft's Dynamics CRM software within the next few weeks.
Tags: Customer resource management (CRM), Twitter, CRM, Sales, social networking, customer-relationship management software, monitor, Salesforce.com Inc., Customer resource management (CRM)
BPO, the unfulfilled promise
Blogs The adoption of larger-scale (i.e. total contract value of US$25 million or above) BPO (business process outsourcing) de...
APAC SaaS spend to hit $2.3B by 2012
News Asia-Pacific businesses choose software-as-a-service after evaluating on-premise apps, indicating SaaS software has "begun to eat into on-premise" market, says new study.
Tags: Software, Software-as-a-service (SaaS), Cost control, Software-as-a-service, Cost control, Software, cloud computing, China, small and medium business, India
How Microsoft plans to make its mark in CRM
Insight newsmaker The software giant is well placed to take the lead in the CRM arena with its on-demand and packaged software, not to mention a US$1 billion annual infrastructure budget, says exec Brad Wilson.
Tags: Customer resource management (CRM), Strategy, Utility computing, Software-as-a-service (SaaS), Microsoft Corp., CRM, e-Service, On-demand, Sales, TCO
Beyond CRM: How to improve customer interactions
Insight perspective Customers have much more power these days, so why do so many companies fail to build a proper strategy to engage them and win their loyalty? An analyst points out what needs to be done.
Tags: Enterprise resource planning (ERP), Customer resource management (CRM), Social Networking, Customer Loyalty, Communication, CRM, Tool, competitive advantage, Quocirca, Customer
Cloud usage bills may turn some off
News Bandwidth fees from heavily moving data to and from cloud may discourage companies to adopt, but some analysts say clouds bring additional value.
Tags: Cloud computing, Bandwidth, Cloud, CRM, International Data Corp., Cloud computing, e-mail, Bandwidth, data management, software-as-a-service
Salesforce jumps on the Twitter-for-CRM bandwagon
News The software-as-a-service company has added Twitter to the lineup of social media sites that clients can keep tabs on using its Service Cloud product.
Tags: Cloud computing, Web services, Web 2.0, Twitter, Blogger, CRM, Cloud computing, Facebook, customer service, senior vice president
S'pore developers create open source buzz
News Local developers helping to grow Singapore's interest and expertise in open source technology, with mobile realm particularly hot, say user groups.
Tags: Open source, Linux, CRM, Singapore, Developer, Cloud Computing, e-mail, Google Android, Python, Linux
Salesforce.com has cloud in its Sites
News Customers can build and run their external Web sites using vendor's Force.com Sites cloud platform as well as use other functionality such as analytics, programmable logic and workflow.
Tags: Cloud computing, Starbucks Corp., EMEA, CRM, Web Application, Cloud computing, Customer, analytics, Silicon.com, Web Site
Budget sufficiently for cloud, SaaS user warns
News Companies rolling out their software-as-a-service projects need to allocate sufficient budget for licenses and pay attention to user acceptance and training.
Tags: Cloud computing, Software-as-a-service (SaaS), IT budgeting, Budgeting/cost control, Positioning, CRM, Singapore, Sales, Software-as-a-service (SaaS), Cloud computing
SugarCRM adds mobile, collaboration tools
News A new beta-test version of the popular open-source CRM software promises to work better with other Web services, and it adds mobile and collaboration features.
Tags: Customer resource management (CRM), Open source, Web services, Business applications, Mobile, CRM, Tool, Web Service, On-demand, collaboration tool
