Customer Relationship Management Software
127 Stories
China to propel Asia-Pac CRM market
News China's customer relationship management software market is predicted to soar to US$108.6 million in 2008, registering a compound annual growth rate of 33 percent, according to a new report by market analyst IDC.
Tags: Customer resource management (CRM)
Dell fortifies services unit with acquisition
News The computer maker has acquired technology consulting and application-development company Plural to complement its services division.
Microsoft expands its CRM push
News Microsoft said Tuesday that application service provider Surebridge is debuting the software titan's new customer relationship management software.
SugarCRM adds mobile, collaboration tools
News A new beta-test version of the popular open-source CRM software promises to work better with other Web services, and it adds mobile and collaboration features.
Tags: Customer resource management (CRM), Open source, Web services, Business applications, Mobile, CRM, Tool, Web Service, On-demand, collaboration tool
Microsoft to integrate Twitter into its CRM
News Businesses will be able to use Twitter to engage customers through Microsoft's Dynamics CRM software within the next few weeks.
Tags: Customer resource management (CRM), Twitter, CRM, Sales, social networking, customer-relationship management software, monitor, Salesforce.com Inc., Customer resource management (CRM)
Microsoft offers free software for startups
News Software maker will allow certain companies to use Windows Server and other products for three years at no charge.
Tags: Business applications, Microsoft Corp., Microsoft SQL Server, CRM, Open Source, Server, software, Microsoft Windows Server, customer-relationship management software, Microsoft Visual Studio
Salesforce.com and Google expand alliance
News Force.com for Google App Engine is designed to enable developers to create applications in the cloud.
Tags: Search, Web services, Marc Benioff, Google Inc., CRM, Cloud Computing, Environment, API, News.com, alliance
Handicapping cloud computing: The big picture
News Google and Amazon will be cloud computing winners, but the spoils will be relatively small. For now we'll see who can deliver a cloud developer stack for both consumers and enterprise customers first.
Tags: Next-generation technology/networks, Software-as-a-service (SaaS), Web services, OpenOffice, Microsoft Corp., Google Inc., Cloud Computing, Sun Microsystems Inc., Web service, Jeffrey Lindsay
Open source CRM application closes gap
Insight The next version of SugarCRM's open source CRM application, due for release later this week, will include a customisation tool that the company says puts its offering on a par with those of its rivals.
Tags: Customer resource management (CRM)
Microsoft gets outside the box with software
Insight The company is looking to eventually move from selling boxed software to a new model: subscribing to software hosted on outside servers.
Tags: Software
CRM: Dream or nightmare?
Insight Peruse any recent survey of CIOs and you could conclude that the letters "CRM" are the Holy Grail for corporations, promising to smooth customer relations and improve the bottom line.
Searching for the next Salesforce
Insight Taleo is among a promising crop of CRM start-ups. But can any of them upstage the groundbreaking subscription-software company?
Tags: Customer resource management (CRM), Web services
Asian bank bets on Siebel
News Siebel has gained another major bank as a customer for its e-business applications software.
Gates on Google
Insight newsmaker Growing clout of Web-based development is evident at Microsoft conference. But Bill Gates says he's not losing sleep.
Tags: Software engineering/development, Business applications
SAP aims new software at telecom market
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