Customer Experience
140 Stories
APAC banks tap new tech for Gen Y
News To attract Gen Y users, banks in region are harnessing new media and putting greater emphasis on online and mobile banking, says new Financial Insights report.
Tags: Generation Y, International Data Corp., Asia-Pacific, customer experience, social networking, financial, network, bank, strategy, banking
True sees Wi-Fi as key to iPhone sales
News True Move touts strength of nationwide Wi-Fi coverage as main focus in promoting first authorized iPhone 3G handsets when they reach Thai market this month.
Tags: Handhelds, 3G (Third Generation), 802.11/Wi-Fi, Web sites, Apple Inc., Apple iPhone 3G, Thailand, Sales, True Move, customer experience
Firms can ease staff anxiety in downturn
News Employers should play role in helping to alleviate stress level of their workers, as fears over job cuts loom at back of employees' minds in current economic climate.
Tags: Conflict resolution, HR policies and procedures, Layoffs, Career, Staff, Training, IT Professional, Singapore, information technology worker, Conflict resolution
Reviewing scheduled task inventory for Windows Server 2008 R2
Techguide Default installations of Windows Server 2008 R2 enumerate a number of default scheduled tasks, many of which you may not need.
Tags: Microsoft Server 2003, Task, UPnP, server configuration, Information Technology, Ohio, Rick Vanover, Rick, Server, customer experience
Stop Windows Server 2008 from phoning home to Microsoft
Techguide This tip walks you through the process of disabling the Customer Experience Improvement Program scheduled tasks in Windows Server 2008.
Tags: Servers, Microsoft Windows, Server platforms, Microsoft Corp., Security, applet, Customer Experience Improvement Program Data Collection, Server, customer experience, Microsoft Windows Server 2008
eBay pumps up PayPal protections
News Starting this fall, the company says it will cover 100 percent of the price of items in soured transactions for both buyers and sellers using PayPal.
Tags: E-commerce, PayPal, Seller, eBay Inc., Advertisement, customer experience, online auction company, payment, online auction, United Parcel Service of America Inc.
BT launches VPN service for global 21CN platform
News Intelligent VPN is the first service to be rolled out globally on the next-generation IT services platform, and will underpin all future services on its global 21st Century Network.
Tags: VPNs, IT Services, British Telecommunications, Service, phone network, 21CN, BT Global Services, VPNs, customer experience, VPN
Custom Windows Embedded to go for a test drive
News Microsoft will this week demo a GPS device running a tailored version of its mobile operating system.
Tags: Microsoft Windows, Operating systems, Microsoft Live Search, software company, operating system, customer experience, trade show, Bluetooth, software, Microsoft Windows
M'sian broadband wars heat up
Blogs Consumer broadband service in Malaysia has been around for almost 10 years now, but it wasn't until 2005/2006 that the s...
Beyond CRM: How to improve customer interactions
Insight perspective Customers have much more power these days, so why do so many companies fail to build a proper strategy to engage them and win their loyalty? An analyst points out what needs to be done.
Tags: Enterprise resource planning (ERP), Customer resource management (CRM), Social Networking, Customer Loyalty, Communication, CRM, Tool, competitive advantage, Quocirca, Customer
Google tries its own take on customer service
News Not surprisingly, the search giant thinks automation and innovation are important. But as CEO Eric Schmidt says, everyone wants to wring a neck when things go wrong.
Tags: Customer support, Software-as-a-service (SaaS), Services, Google Inc., Phone, sales team, Customer support, Services, Software-as-a-service (SaaS), Sales
E-mail bigger strain on mobile networks than P2P
News Bell Labs has found that while Web surfing and P2P account for much of the data volume in 3G networks, mobile e-mail is a bigger resource hog.
Tags: Network infrastructure, Mobile/Wireless, Mobile applications, Business applications, Mobile, Smart Phone, Wireless, Wireless Network, P2P, 3G Network
APAC contact centers eye UC, hosted services
News Contact center applications spend in region will grow slightly in 2009, with part of expenditure going to unified communications and hosted services, finds new report.
Tags: LANs and WANs, Customer support, Services, Contact Center, Outsourcing, IP, Asia-Pacific, TCP/IP, research analyst, Frost & Sullivan
Asian banks not in 'hibernate' mode
News Region's financial entities will lean toward innovation to ride downturn--even the more conservative will invest to be more efficient, say industry watchers.
Tags: Budgeting/cost control, Business planning, Project management, Pay-for-performance, Tata Consultancy Services Ltd., Asia, IT Budget, IT Services, Financial Company, Innovation
Disable customer experience improvement program
Techguide This tip walks you through the process of disabling the Customer Experience Improvement Program (CEIP) task in Windows Server 2008.
Tags: Microsoft Server 2003, Microsoft Windows
