Customer Information
204 Stories
App stores must focus on security, not quality
News Control should be balanced with innovation to secure apps marketplace, says security exec, who notes global mobile security remains inherently weak.
Tags: Mobile applications, Mobile, Windows Mobile, Google Android
Beyond CRM: How to improve customer interactions
Insight perspective Customers have much more power these days, so why do so many companies fail to build a proper strategy to engage them and win their loyalty? An analyst points out what needs to be done.
Tags: Enterprise resource planning (ERP), Customer resource management (CRM), Social Networking, Customer Loyalty, Communication, CRM, Tool, Quocirca, competitive advantage, Customer
Four reasons why business will take to the cloud
Insight commentary Over the next five years, there will be a huge financial incentive to make the switch to cloud computing--and it will be hard to resist.
Tags: Cloud computing, IT Management, Mobile Broadband, Mobile, Broadband, Cloud computing, Jason Hiner, Server, CIO, WAN
T-Mobile investigates possible security breach
News An anonymous poster sends a message to the mailing list Full Disclosure claiming to have stolen T-Mobile customer and confidential company information.
Tags: Mobile/Wireless, Data security, Network security, Security Management, Security, disc, Social Security, phone, customer information, T-Mobile
Add a looping introduction to a PowerPoint presentation
Techguide You can set up your slide shows to include a little preview presentation that will help prime your audience for the main event. Susan Harkins shows this simple but highly effective technique.
Tags: Microsoft Office, Presentation, Slide, Template, Button, Invoice, PowerPoint Presentation, Microsoft Excel 2007, sales tax, Figure
Over 600 HMRC staff disciplined for data infractions
News HM Customs & Revenue has reprimanded over 600 staff since 2005 for data-protection breaches, including 11 'major' incidents.
Tags: Data security, Security, customer information, chancellor, financial, bank, Microsoft Office, data protection, data security, secretary
T-Mobile: Network wasn't hacked or breached
News Data posted by someone claiming to have hacked into T-Mobile's network is real but is not customer data, the phone company says.
Tags: Hacking, Data security, Security, IP, IP Address, e-mail, customer information, T-Mobile, network, Web Site
Bank of America site goes down
News Bank of America Web site chokes amid takeover of Merrill Lynch and broad Wall Street worries.
Tags: E-commerce, Web sites, Banking, Bank Of America Corp., online banking, Password, e-mail, Wall Street, customer information, Merrill Lynch & Co. Inc.
Google, bank resolve issue over misfired e-mail
News Google and Rocky Mountain Bank ask court to dismiss a case that stemmed from the bank inadvertently e-mailing customer data to a random Gmail address.
Tags: E-mail servers, Social Security, e-mail, San Jose, U.S. District Court, Google Gmail, E-mail servers
Network Solutions breach exposes nearly 600,000
News Company warns more than 4,000 merchants that data from transactions of nearly 600,000 credit cardholders was sent outside the company by malware on a server.
Tags: Data security, Authentication and encryption, Hacking, E-business, PCI, Server, e-mail, credit card, Web Site, Web
IBM roars into business consulting
News Its new 4,000-strong Business Analytics & Optimization Services will mine IBM's research and software divisions for innovations.
Tags: Consulting, IBM Corp., SAS Institute, data mining, Frank Kern, Data-mining Software, business analytics, Sales, software, analytics
QuickBooks 2008 Pro
Product Reviews QuickBooks 2008 Pro
QuickBooks 2008 Simple Start Plus Pack
Product Reviews QuickBooks 2008 Simple Start Plus Pack
Shinsei banks on Siebel
News Japanese bank Shinsei has selected Siebel's eFinance application to standardize its retail banking operations.
Siebel, BroadVision to deliver custom e-business apps
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