Customer Loyalty
84 Stories
Beyond CRM: How to improve customer interactions
Insight perspective Customers have much more power these days, so why do so many companies fail to build a proper strategy to engage them and win their loyalty? An analyst points out what needs to be done.
Tags: Enterprise resource planning (ERP), Customer resource management (CRM), Social Networking, Customer Loyalty, Communication, CRM, Tool, competitive advantage, Quocirca, Customer
'Ferociously loyal' users to stand by Sun
News Loyalty, cost and little reason to defect will help keep customers by Sun Microsystems' side, while the hardware vendor awaits approval of Oracle acquisition.
Tags: Servers, Server platforms, Acquisitions, Hewlett-Packard Co., IBM Corp., International Data Corp., Unix, Sun Solaris, Sun Microsystems Inc., Server
Demand for converged services to rocket
News Converged services are rising in demand with changing consumer lifestyle, where single-service telco offerings are becoming thing of the past, says analyst.
Tags: VoIP/IP telephony, Consumer Technology, Next-generation technology/networks, TV, IP, Singapore, Broadband, Service, pay-TV, Frost & Sullivan
M'sian broadband wars heat up
Blogs Consumer broadband service in Malaysia has been around for almost 10 years now, but it wasn't until 2005/2006 that the s...
Apple is not lost without Steve Jobs
News IT leaders are confident Apple will remain successful even without Steve Jobs.
Tags: Innovation, Components, Consumer Technology, Handhelds, Apple Inc., Director Of Information Technology, IT Manager, Information And Communication Technology, AOL Broadband, IT Leader
Importance of top support often overlooked
Blogs Over coffee a couple of weeks back, I had an interesting chat with a Singapore-based CIO who listed a string of deployme...
Can technology help us speak the same language?
Blogs As more nations globalize and their citizens become more mobile, it's become increasingly apparent that language plays a...
Mobile operators: It's time to get personal
Insight The recession is making life harder than ever for mobile operators. A U.K.-based analyst looks at how customer relationship management can help.
Tags: Development/design, Network infrastructure, Mobile/Wireless, Mobile applications, Mobile, Operator, CRM, marketing, average revenue per user, customer service
Security assurance at expense of customer choice?
Blogs I'd be the first to admit that I'm somewhat of a control freak. I don't like using giro transfers because I hate letting...
Retailers must innovate amid downturn
News Through ICT, Malaysian retailers can be leaner and more agile to respond to changing market forces and provide services that better meet changing consumer needs.
Tags: Strategic analysis, Customer resource management (CRM), Enterprise resource planning (ERP), Data warehousing/business intelligence, Software, eBay Inc., Information And Communication Technology, Malaysia, Lifestyle Segmentation, sales revenue
Phone boss bans internal e-mail
News U.K.'s second largest mobile phone retailer has banned its staff from using email, reported business daily the Financial Times.
China e-commerce sites set to grow
News E-commerce Web sites in China are on a growth path, according to members of the country's e-commerce association.<
McAfee's US$500,000 Virus Attack!
News McAfee, a unit of Network Associates, is offering a chance to win US$500,000 to the winner of "Virus Attack", an online anti-virus game targeted at Network Associates' "thousands" of Value Added Resellers (VARs) worldwide.
iPlanet's roadshow to focus on enterprise portals, app services
News iPlanet and its partners will stage a roadshow on Wednesday to showcase their range of e-business solutions, focusing on enterprise portals and application services.
Moto aims to win market share
News Handset maker Motorola will give away color-screen phones--but with a two-year subscription contract-- as part of a plan to close the market share gap between itself and leader Nokia.
