Customer Resource Management (crm)
33 Stories

How Microsoft plans to make its mark in CRM

How Microsoft plans to make its mark in CRM

Insight newsmaker The software giant is well placed to take the lead in the CRM arena with its on-demand and packaged software, not to mention a US$1 billion annual infrastructure budget, says exec Brad Wilson.

Sunday, November 30 2008 02:45 PM

Tags: Customer resource management (CRM), Strategy, Utility computing, Software-as-a-service (SaaS), Microsoft Corp., CRM, e-Service, On-demand, Sales, TCO


Beyond CRM: How to improve customer interactions

Beyond CRM: How to improve customer interactions

Insight perspective Customers have much more power these days, so why do so many companies fail to build a proper strategy to engage them and win their loyalty? An analyst points out what needs to be done.

Thursday, October 01 2009 10:31 PM

Tags: Enterprise resource planning (ERP), Customer resource management (CRM), Social Networking, Customer Loyalty, Communication, CRM, Tool, competitive advantage, Quocirca, Customer


Asean midsize firms' CRM spending 'nascent'

Asean midsize firms' CRM spending 'nascent'

News Spending on customer relationship management by region's midsize businesses is small but will grow 18 percent despite downturn, finds new study by AMI-Partners.

Thursday, May 21 2009 05:31 PM

Tags: Customer resource management (CRM), Sales force automation, Software-as-a-service (SaaS), Utility computing, Software, CRM, Tool, Midsize Business, Singapore, Sales


RIM reveals BlackBerry roadmap

News Mobile company lays out business plans for Blackberry with "prosumers" in its sight.

Thursday, May 15 2008 09:12 AM

Tags: Business plans, Mobile, BlackBerry, Customer resource management (CRM), RIM BlackBerry, SAP AG, Small And Medium Enterprise, Research In Motion Ltd., phone, CIO


All SAP apps to be native on BlackBerry

News RIM and SAP have announced a 'co-innovation' partnership that will see all the latter's apps made natively available on the BlackBerry, starting with CRM.

Monday, May 05 2008 10:59 AM

Tags: BlackBerry, Customer resource management (CRM), RIM BlackBerry, SAP AG, Security, Mobile, Research In Motion Ltd., phone, software, partnership


SugarCRM adds mobile, collaboration tools

News A new beta-test version of the popular open-source CRM software promises to work better with other Web services, and it adds mobile and collaboration features.

Wednesday, June 03 2009 11:42 AM

Tags: Customer resource management (CRM), Open source, Web services, Business applications, Mobile, CRM, Tool, Web Service, On-demand, collaboration tool


SAP unveils Business Suite 7

News Global software giant announces release of Business Suite 7 overnight, including updates to all business applications available with the suite.

Friday, February 06 2009 06:27 AM

Tags: Customer resource management (CRM), Enterprise resource planning (ERP), Sales force automation, Supply chain management (SCM), Wipro Technologies, Atos, SAP AG, CRM, Electronic Data Systems Corp., ERP


Keeping up with fashion

News case study Sri Lankan garment manufacturing giant, Brandix, embarked on a full scale ERP implementation to keep up with the fast-changing demands of customers.

Tuesday, December 16 2008 07:13 PM

Tags: Enterprise resource planning (ERP), Customer resource management (CRM), SAP AG, CRM, Manufacturing, Lawson Software Inc., ERP, ERP system, Brandix, Lalith Withana


Salesforce.com posts 43 percent revenue jump

News Online customer relationship management software maker reports revenue reached US$276 million, fueled by growth in the company's subscription and support business.

Friday, November 21 2008 10:28 AM

Tags: Customer resource management (CRM), Business applications, Earning reports/forecasts, Sales/revenue, Marc Benioff, CRM, Wall Street, News.com, applications company, revenue


SMBs early adopters of open source CRM

News Small and midsize businesses in Asia are leading the charge in adopting open source enterprise applications, notes new IDC report.

Tuesday, November 11 2008 08:42 PM

Tags: Open source, Enterprise resource planning (ERP), Customer resource management (CRM), Software, Microsoft Corp., CRM, International Data Corp., Asia-Pacific, Small And Medium Business, Indonesia


Oracle puts 'social' in corporate CRM

News Riding on popularity of social networking sites, Oracle unveils customer relationship management tools that incorporate Web 2.0 and "social" functions.

Wednesday, November 05 2008 02:54 PM

Tags: Customer resource management (CRM), Web 2.0, Software, Application, Customer Relationship Management Application, CRM, Philippines, Tool, Sales, social networking


Call centers becoming less client-driven?

News update Contact centers have, in the past decade, made "minimal progress" in being customer-focused, a new global study reveals.

Monday, July 28 2008 07:29 PM

Tags: Customer resource management (CRM), Customer support, Contact Center, IT Services, India, CRM, Philippines, phone, Oracle Corp., fax


Philippine software firm eyes China, Middle East

News Local software company, Guarango Software, is seeking to expand its global presence by acquiring local partners in developing markets.

Monday, May 26 2008 07:18 PM

Tags: Customer resource management (CRM), Investments, Market, Philippines, software company, Stock, intellectual property, software, software product, Middle East


Making cents of SaaS CRM pricing

News With the number of software-as-a-service customer relationship management options available today, which should you pick?

Friday, May 23 2008 07:17 PM

Tags: Customer resource management (CRM), Software-as-a-service (SaaS), SMB, Mobile, CRM, Database, Japan, sales force, marketing, Oracle Corp.


SAP touts 'collaborative' SOA

News Co-CEO Henning Kagermann says collaborative working through service-oriented architecture technology represents the future for businesses.

Wednesday, May 21 2008 07:46 AM

Tags: Web services, Enterprise resource planning (ERP), Customer resource management (CRM), Sales force automation, SAP AG, SOA, Conference, Berlin, Germany, Silicon.com


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Configuring VoIP in Twinkle

Open Source

If you need a reliable and capable SIP softphone for Linux, Vincent Danen suggests using the feature-rich Twinkle to configure its use.


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In Philippines, free ads site tops them all

Blog thumbnail

Last September, just after typhoon Ketsana (locally known as “Ondoy”) razed the Philippines, veteran IT chronicler Jim Ayson wrote in his blog http://jimayson.wordpress.com/2009/10/14/philippines-facebook-twitter-friendster-plurk that Facebook has become the most popular..... by Melvin G. Calimag

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Tags

  1. china
  2. crm
  3. customer support
  4. enterprise resource planning erp
  5. erp
  6. mobile
  7. on - demand
  8. oracle corp.
  9. philippines
  10. revenue
  11. sales
  12. sales force automation
  13. salesforce.com inc.
  14. sap ag
  15. software
  16. software - as - a - service
  17. strategy
  18. tool
  19. web