Customer Resource Management (crm)
34 Stories
Beyond CRM: How to improve customer interactions
Insight perspective Customers have much more power these days, so why do so many companies fail to build a proper strategy to engage them and win their loyalty? An analyst points out what needs to be done.
Tags: Enterprise resource planning (ERP), Customer resource management (CRM), Social Networking, Customer Loyalty, Communication, CRM, Tool, competitive advantage, Quocirca, Customer
How Microsoft plans to make its mark in CRM
Insight newsmaker The software giant is well placed to take the lead in the CRM arena with its on-demand and packaged software, not to mention a US$1 billion annual infrastructure budget, says exec Brad Wilson.
Tags: Customer resource management (CRM), Strategy, Utility computing, Software-as-a-service (SaaS), Microsoft Corp., CRM, e-Service, On-demand, Sales, TCO
SaaS to hit $298M in Asia-Pacific
News Software-as-a-service will climb 18 percent to churn US$298 million in 2009, growing six-fold higher than overall software market, IDC predicts.
Tags: Software-as-a-service (SaaS), Customer resource management (CRM), Budgeting/cost control, Software-as-a-service, China, India, International Data Corp., CRM, information technology, Budgeting/cost control
RIM reveals BlackBerry roadmap
News Mobile company lays out business plans for Blackberry with "prosumers" in its sight.
Tags: Business plans, Mobile, BlackBerry, Customer resource management (CRM), RIM BlackBerry, SAP AG, Small And Medium Enterprise, Research In Motion Ltd., phone, CIO
All SAP apps to be native on BlackBerry
News RIM and SAP have announced a 'co-innovation' partnership that will see all the latter's apps made natively available on the BlackBerry, starting with CRM.
Tags: BlackBerry, Customer resource management (CRM), RIM BlackBerry, SAP AG, Security, Mobile, Research In Motion Ltd., phone, software, partnership
Microsoft to integrate Twitter into its CRM
News Businesses will be able to use Twitter to engage customers through Microsoft's Dynamics CRM software within the next few weeks.
Tags: Customer resource management (CRM), Twitter, CRM, Sales, social networking, customer-relationship management software, monitor, Salesforce.com Inc., Customer resource management (CRM)
SAP in SaaS strategy shift
News The business software maker, which has struggled to adapt to software-as-a-service, says it will allow customers to mix traditional applications with its online services.
Tags: Software-as-a-service (SaaS), Cloud computing, Customer resource management (CRM), Enterprise resource planning (ERP), SAP AG, Marc Benioff, CRM, Accenture Ltd., Software-as-a-service (SaaS), Cloud computing
SugarCRM adds mobile, collaboration tools
News A new beta-test version of the popular open-source CRM software promises to work better with other Web services, and it adds mobile and collaboration features.
Tags: Customer resource management (CRM), Open source, Web services, Business applications, Mobile, CRM, Tool, Web Service, On-demand, collaboration tool
Asean midsize firms' CRM spending 'nascent'
News Spending on customer relationship management by region's midsize businesses is small but will grow 18 percent despite downturn, finds new study by AMI-Partners.
Tags: Customer resource management (CRM), Sales force automation, Software-as-a-service (SaaS), Utility computing, Software, CRM, Tool, Midsize Business, Singapore, Sales
SAP unveils Business Suite 7
News Global software giant announces release of Business Suite 7 overnight, including updates to all business applications available with the suite.
Tags: Customer resource management (CRM), Enterprise resource planning (ERP), Sales force automation, Supply chain management (SCM), Wipro Technologies, Atos, SAP AG, CRM, Electronic Data Systems Corp., ERP
Keeping up with fashion
News case study Sri Lankan garment manufacturing giant, Brandix, embarked on a full scale ERP implementation to keep up with the fast-changing demands of customers.
Tags: Enterprise resource planning (ERP), Customer resource management (CRM), SAP AG, CRM, Manufacturing, Lawson Software Inc., ERP, ERP system, Brandix, Lalith Withana
Salesforce.com posts 43 percent revenue jump
News Online customer relationship management software maker reports revenue reached US$276 million, fueled by growth in the company's subscription and support business.
Tags: Customer resource management (CRM), Business applications, Earning reports/forecasts, Sales/revenue, Marc Benioff, CRM, Wall Street, News.com, applications company, revenue
SMBs early adopters of open source CRM
News Small and midsize businesses in Asia are leading the charge in adopting open source enterprise applications, notes new IDC report.
Tags: Open source, Enterprise resource planning (ERP), Customer resource management (CRM), Software, Microsoft Corp., CRM, International Data Corp., Asia-Pacific, Small And Medium Business, Indonesia
Oracle puts 'social' in corporate CRM
News Riding on popularity of social networking sites, Oracle unveils customer relationship management tools that incorporate Web 2.0 and "social" functions.
Tags: Customer resource management (CRM), Web 2.0, Software, Application, Customer Relationship Management Application, CRM, Philippines, Tool, Sales, social networking
Call centers becoming less client-driven?
News update Contact centers have, in the past decade, made "minimal progress" in being customer-focused, a new global study reveals.
Tags: Customer resource management (CRM), Customer support, Contact Center, IT Services, India, CRM, Philippines, phone, Oracle Corp., fax
