Customer Resource Management (crm)
33 Stories
How Microsoft plans to make its mark in CRM
Insight newsmaker The software giant is well placed to take the lead in the CRM arena with its on-demand and packaged software, not to mention a US$1 billion annual infrastructure budget, says exec Brad Wilson.
Tags: Customer resource management (CRM), Strategy, Utility computing, Software-as-a-service (SaaS), Microsoft Corp., CRM, e-Service, On-demand, Sales, TCO
Beyond CRM: How to improve customer interactions
Insight perspective Customers have much more power these days, so why do so many companies fail to build a proper strategy to engage them and win their loyalty? An analyst points out what needs to be done.
Tags: Enterprise resource planning (ERP), Customer resource management (CRM), Social Networking, Customer Loyalty, Communication, CRM, Tool, competitive advantage, Quocirca, Customer
Asean midsize firms' CRM spending 'nascent'
News Spending on customer relationship management by region's midsize businesses is small but will grow 18 percent despite downturn, finds new study by AMI-Partners.
Tags: Customer resource management (CRM), Sales force automation, Software-as-a-service (SaaS), Utility computing, Software, CRM, Tool, Midsize Business, Singapore, Sales
RIM reveals BlackBerry roadmap
News Mobile company lays out business plans for Blackberry with "prosumers" in its sight.
Tags: Business plans, Mobile, BlackBerry, Customer resource management (CRM), RIM BlackBerry, SAP AG, Small And Medium Enterprise, Research In Motion Ltd., phone, CIO
All SAP apps to be native on BlackBerry
News RIM and SAP have announced a 'co-innovation' partnership that will see all the latter's apps made natively available on the BlackBerry, starting with CRM.
Tags: BlackBerry, Customer resource management (CRM), RIM BlackBerry, SAP AG, Security, Mobile, Research In Motion Ltd., phone, software, partnership
SugarCRM adds mobile, collaboration tools
News A new beta-test version of the popular open-source CRM software promises to work better with other Web services, and it adds mobile and collaboration features.
Tags: Customer resource management (CRM), Open source, Web services, Business applications, Mobile, CRM, Tool, Web Service, On-demand, collaboration tool
SAP unveils Business Suite 7
News Global software giant announces release of Business Suite 7 overnight, including updates to all business applications available with the suite.
Tags: Customer resource management (CRM), Enterprise resource planning (ERP), Sales force automation, Supply chain management (SCM), Wipro Technologies, Atos, SAP AG, CRM, Electronic Data Systems Corp., ERP
Keeping up with fashion
News case study Sri Lankan garment manufacturing giant, Brandix, embarked on a full scale ERP implementation to keep up with the fast-changing demands of customers.
Tags: Enterprise resource planning (ERP), Customer resource management (CRM), SAP AG, CRM, Manufacturing, Lawson Software Inc., ERP, ERP system, Brandix, Lalith Withana
Salesforce.com posts 43 percent revenue jump
News Online customer relationship management software maker reports revenue reached US$276 million, fueled by growth in the company's subscription and support business.
Tags: Customer resource management (CRM), Business applications, Earning reports/forecasts, Sales/revenue, Marc Benioff, CRM, Wall Street, News.com, applications company, revenue
SMBs early adopters of open source CRM
News Small and midsize businesses in Asia are leading the charge in adopting open source enterprise applications, notes new IDC report.
Tags: Open source, Enterprise resource planning (ERP), Customer resource management (CRM), Software, Microsoft Corp., CRM, International Data Corp., Asia-Pacific, Small And Medium Business, Indonesia
Oracle puts 'social' in corporate CRM
News Riding on popularity of social networking sites, Oracle unveils customer relationship management tools that incorporate Web 2.0 and "social" functions.
Tags: Customer resource management (CRM), Web 2.0, Software, Application, Customer Relationship Management Application, CRM, Philippines, Tool, Sales, social networking
Call centers becoming less client-driven?
News update Contact centers have, in the past decade, made "minimal progress" in being customer-focused, a new global study reveals.
Tags: Customer resource management (CRM), Customer support, Contact Center, IT Services, India, CRM, Philippines, phone, Oracle Corp., fax
Philippine software firm eyes China, Middle East
News Local software company, Guarango Software, is seeking to expand its global presence by acquiring local partners in developing markets.
Tags: Customer resource management (CRM), Investments, Market, Philippines, software company, Stock, intellectual property, software, software product, Middle East
Making cents of SaaS CRM pricing
News With the number of software-as-a-service customer relationship management options available today, which should you pick?
Tags: Customer resource management (CRM), Software-as-a-service (SaaS), SMB, Mobile, CRM, Database, Japan, sales force, marketing, Oracle Corp.
SAP touts 'collaborative' SOA
News Co-CEO Henning Kagermann says collaborative working through service-oriented architecture technology represents the future for businesses.
Tags: Web services, Enterprise resource planning (ERP), Customer resource management (CRM), Sales force automation, SAP AG, SOA, Conference, Berlin, Germany, Silicon.com
