Customer Satisfaction
172 Stories
IT vendors ready partners for new tech
News Beyond providing online and physical training facilities and support mechanisms, companies like IBM and HP, also subsidize training costs of their partners.
Tags: Business, Business development/management, Growth strategies and tools, Channel management, Sales, Partner, Hewlett-Packard Co., IBM Corp., Training, HPSS
'Not all jobs created equal' for social sites
News Nature of business and sensitivity of corporate data key in deciding whether to block social networking sites at work, say industry watchers.
Tags: Network security, Security Management, Security, Business security, Social Networking, Business security, U.S., job, Network security, International Data Corp.
Future of BI: Web 2.0, mashups and guided search
Insight Business intelligence is due for a renaissance, say industry watchers. Here's what it might look like in a few years' time.
Tags: Data warehousing/business intelligence, Business applications, Web 2.0, Forrester Research Inc., Data, Supplier, Gartner Inc., business intelligence, VP, mashup
Smartphone users, keep complaining
News Want great software for your mobile phone? Keep up the complaints. That was the message at a session aimed at developers at the BlackBerry Developer Conference in San Francisco.
Tags: Smart phones, Stephen King, RIM BlackBerry, software, mobile, Smart Phone, mobile software, Developer, Customer Satisfaction, Smartphone
Apple customer satisfaction scores gain
News Apple extended its lead over the rest of the PC industry on the University of Michigan's American Customer Satisfaction Index, the fifth straight year it has led the scoring.
Tags: Mac OS, Windows Vista, Personal Computers, Apple Inc., Hewlett-Packard Co., Apple Macintosh, Customer Satisfaction, professor, customer service, Apple iPhone
Report: Technology failing to meet business expectations
News Technology teams are failing to meet around a quarter of service level agreements (SLAs) made with other business departments in their organization, according to a Forrester Consulting study.
Tags: Service level management, business application, SLA, Customer Satisfaction, Tech Team, performance, London, Silicon.com, revenue, information technology
Seagate says it now fixes 7200.11 drives for real
News Company release new firmware that supposedly really fixes the problem and offers support for bricked hard drives due to the previous firmware.
Tags: Components, Storage, EMEA, Backup, Seagate Technology LLC, firmware upgrade, host system, Serial ATA, Customer Satisfaction, firmware
Developed SMBs to increase IT services spend
News IT services expenditure among small and midsize firms in Australia, Korea and Japan will grow 10 percent from 2009 to 2013, says AMI.
Tags: Business, Services, Business, Information Technology, IT Services, Services, Small And Medium Business, Australia, Japan, Korea
Budget PC brands see biggest gains in consumer satisfaction
News Compaq and Gateway gain ground in the annual American Customer Satisfaction Index, but Apple maintains a wide lead.
Tags: Personal Computers, Apple Inc., Hewlett-Packard Co., PC Company, University of Michigan, computer, Compaq Computer Corp., marketing, brand, PC
Holistic management: The Seven S model
Techguide The Seven S guides managers to improve their strategic approach to the business. Get an overview of the framework and tips on how to apply it.
Tags: Strategic planning process, IT Governance, Project management, E-business, Organization, Workforce, Recruiting, Sales, Consulting, Strategic planning process
Alcatel-Lucent deepens focus on services
News It eyes an addressable market opportunity of US$12.7 billion from various government stimulus packages; says services growth is No. 1 priority.
Tags: Government, Mobile platforms/communications, Network infrastructure, Infrastructure/architecture management, Nortel Networks Corp., Contact Center, Outsourcing, Alcatel, Avaya Inc., Environment
Businesses hunting for gold with data mining
News Companies are gathering more data and using increasingly sophisticated tools to use data mining and modeling to improve their businesses.
Tags: Data mining & analysis, Data, data mining, Fiat, RSA Security Inc., insurance, Prague, Customer, Web, car
IT vendors offer good measures in bad times
News Technology companies are offering more financing options to help customers, especially smaller ones, tide over the rough economy, according to Asia-Pacific execs.
Tags: IT budgeting, Infrastructure/architecture management, Budgeting/cost control, Business, cost savings, Small And Medium Business, SonicWall, financing, leasing, Environment
EMC Malaysia disputes survey results
News EMC Computer Systems (M) Sdn Bhd has questioned the customer satisfaction survey released by its competitor Hitachi Data Systems Sdn Bhd last month, describing it as “highly questionable.”
Apple hangs up on India call center
News Previous plans to open a new call center in Bangalore have been canceled, but no reasons are given.
Tags: Software engineering/development, Outsourcing
