Customer Service Representative
72 Stories
Dell pricing glitch hits Asian customers
News Dell Computer's Asia Pacific unit has admitted that an internal error resulted in a notebook being incorrectly priced.
Quicken glitch smudges online ledgers
News A glitch in the online version of bookkeeping software Quicken has caused some accounts to duplicate transactions and may have resulted in incorrect information being displayed, Intuit confirmed Tuesday.
Dell Asia's pricing error upsets customers
News Dell Computer's Asia Pacific unit on Wednesday admitted that human error resulted in a pricing mistake for an Inspiron notebook model.
Customer support, the new sales force
News During downturn, support agents' expertise at satisfying customers can also be tapped to generate sales leads, says service operations head.
Tags: Customer support, Support, Training, Asia-Pacific, Sales, Customer, agent, sales force, customer service, call-center
Bridgewater plugs OTA WiMax for Philippine operators
News Network company says over-the-air WiMax provisioning applications can open new usage and revenue models for telcos in the Philippines.
Tags: Mobile/Wireless, Business broadband, Personal broadband, Mobile, Philippines, Carrier, Broadband, Japan, network, WiMAX
Dell faces class action lawsuit from workers
News The lawsuit claiming the computer company underpaid call center workers could draw as many as 5,000 plaintiffs now that it's been given class-action status in Oregon.
Tags: Legal, Lawsuits, Personal Computers, Desktops, Notebooks and tablets, Class Action, Worker, Tennessee, CNET Networks Inc., U.S.
Software makers threaten to sue eBay over counterfeits
News Software body says it is eyeing a lawsuit over counterfeit programs offered for sale. If that does not work, it may ask U.S. Congress to rewrite copyright law.
Tags: Software, Piracy, E-commerce, Software Information Industry Association, eBay Inc., intellectual property, online auction company, strategy, Washington D.C., Software
Google tries its own take on customer service
News Not surprisingly, the search giant thinks automation and innovation are important. But as CEO Eric Schmidt says, everyone wants to wring a neck when things go wrong.
Tags: Customer support, Software-as-a-service (SaaS), Services, Google Inc., Phone, sales team, Customer support, Services, Software-as-a-service (SaaS), Sales
Glitch limits access to Citibank accounts
News The country's largest bank suffers a glitch Tuesday morning that prevents customers from accessing their accounts via the Web.
Microsoft to disable product activation over Net
News Starting with software on PCs from the top 20 makers, the company plans to allow Windows activation over the phone only.
Tags: Software
Change automatic reference marks for Word endnotes
Techguide If you don't like the way your Word endnote numbers look, change them! Mary Ann Richardson explains that you can change the reference marks from Roman numerals to a different format by making one simple format change.
Tags: Microsoft Office
Change automatic reference marks for Word endnotes
Techguide If you don't like the way your Word endnote numbers look, change them! Mary Ann Richardson explains how.
Tags: Microsoft Office
E*Trade to customers: Trade or pay
News Online broker E*Trade will start charging customers a quarterly fee if they don't make trades or maintain a minimum balance on certain types of brokerage accounts, the company announced Thursday.
RealNames' customer database hacked
News
Quicken flaw throws off online records
News D'oh! A glitch in Intuit's online version of Quicken could spell duplicate transactions for some customers and may have resulted in incorrect records.
