Customer
19046 Stories
Beyond CRM: How to improve customer interactions
Insight perspective Customers have much more power these days, so why do so many companies fail to build a proper strategy to engage them and win their loyalty? An analyst points out what needs to be done.
Tags: Enterprise resource planning (ERP), Customer resource management (CRM), Social Networking, Customer Loyalty, Communication, CRM, Tool, competitive advantage, Quocirca, Customer
Alatum touts local presence as differentiator
News Singapore-based cloud provider says local presence helps win more enterprise customers, giving it edge over bigger players such as Amazon.
Tags: Cloud computing, grid computing, Citrix Systems Inc., SingTel, Singapore, Small And Medium Business, Cloud computing, Amazon.com Inc., Customer, network
Businesses hunting for gold with data mining
News Companies are gathering more data and using increasingly sophisticated tools to use data mining and modeling to improve their businesses.
Tags: Data mining & analysis, Data, data mining, Fiat, RSA Security Inc., insurance, Prague, Customer, Web, car
Google tries its own take on customer service
News Not surprisingly, the search giant thinks automation and innovation are important. But as CEO Eric Schmidt says, everyone wants to wring a neck when things go wrong.
Tags: Customer support, Software-as-a-service (SaaS), Services, Google Inc., sales team, Customer support, Phone, Services, Software-as-a-service (SaaS), Sales
Customer support, the new sales force
News During downturn, support agents' expertise at satisfying customers can also be tapped to generate sales leads, says service operations head.
Tags: Customer support, Support, Training, Asia-Pacific, Sales, Customer, agent, sales force, customer service, call-center
Oracle has customers over a barrel
News As CEO Larry Ellison tries to extend the company's reach into hardware, more corporate clients fret about its high prices and tough tactics.
Tags: Databases, Customer resource management (CRM), Cost control, Customer support, software company, Stock, Sun Microsystems Inc., Customer, audit, Oracle Corp.
Salesforce.com has cloud in its Sites
News Customers can build and run their external Web sites using vendor's Force.com Sites cloud platform as well as use other functionality such as analytics, programmable logic and workflow.
Tags: Cloud computing, Starbucks Corp., EMEA, CRM, Web Application, Cloud computing, Customer, analytics, Silicon.com, Web Site
SAP software revenue skids in first quarter
News What's unclear is how much SAP's software revenue slide is attributed to the economy versus pushback from customers annoyed with maintenance fees.
Tags: Sales/revenue, SAP AG, Leo Apotheker, IT Budget, KPI, CIO, software, Customer, revenue, information technology
Common ways IT wastes money on development
Techguide Examples include using developers as support staff and failing to calculate a project's ROI before giving it the go-ahead.
Tags: Protocols and platforms, IT project management, Outsourcing, Project, Money, Training, Chances, Developer, ROI, Justin James
Putting 'hijack' of IP addresses in the clear
Insight newsmaker APNIC's Resource Certification program won't deter hijacking of IP addresses but will at least make the event detectable, says center's chief scientist.
Tags: Web sites, Domain names, IPv6, Certification, Security, Resource Certificate, Use, Attestation, IP, IP Address
S'pore supply chain firm delivers on innovation
Insight Business intelligence tools need reinvention and a slower economy could be the best time to try new things, says YCH Group's CIO James Loo.
Tags: Business Strategies & Functions, Data warehousing/business intelligence, Business applications, Leadership, RFID, Database, Innovation, SCM, CIO, business intelligence
IT vendors offer good measures in bad times
News Technology companies are offering more financing options to help customers, especially smaller ones, tide over the rough economy, according to Asia-Pacific execs.
Tags: IT budgeting, Infrastructure/architecture management, Budgeting/cost control, Business, cost savings, Small And Medium Business, SonicWall, financing, ROI, leasing
Microsoft and EMC renew their vows
News The first three years of formal partnership between the companies went so well, they've signed up for another stint focused more on storage and virtualized environments.
Tags: Storage, Data centers, Personal storage, Storage management, Storage software, Virtualization, Content Management, Microsoft Corp., Steve Ballmer, EMC Corp.
Microsoft COO: No turning back on Vista
Insight newsmaker Kevin Turner remains steadfast in his belief that Windows Vista is faring better than predecessor XP in terms of adoption rate and security record.
Tags: Microsoft Windows, Security applications/tools, Search, Microsoft Corp., Enterprise Search, Security, Google Inc., COO, Microsoft Windows Vista, Quocirca
How SMBs can avoid phishing hooks
News Small businesses are becoming targets of phishing scams. A Symantec executive outlines basic guidelines on how to avoid such attacks.
Tags: Spam and phishing, Security Management, Business security, Security, Phishing, Information, Business, Small And Medium Business, sensitive information, e-mail
